Beer Hawk Reviews

Name: Beer Hawk
Address: Thorp Arch, Wetherby
Rating: 4.36

4.4 Rating 5,759 Reviews

83 %

of reviewers recommend Beer Hawk

Company Reviews

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Metrics

4.4

Based on 5,759 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	Greater than 50%
Customer Service
Communication Channels	Email, Telephone

Visit Website

Phone:

01423 525750

Email:

info@beerhawk.co.uk

Location:

Thorp Arch
Wetherby
LS23 7FU

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Beer Hawk 5 star review on 28th August 2017

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Dad enjoyed the beer even more when three days later another box showed up must have been a mistake happy days”

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Posted 7 years ago

James, Cheers for the review and pleased that your dad enjoyed the reviews. Cheers Stu

Posted 7 years ago

“Beers took longer than anticipated to arrive. Otherwise, a great gift idea and much appreciated.”

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Posted 7 years ago

Michael, Thanks for the review and we are aware delivery slipped over the busy period. However we are back on track and pleased that you enjoyed the products. Cheers Stu

Posted 7 years ago

“Fast Delivery, decent pricing, great beers”

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Posted 7 years ago

Toby - Great comments and appreciated, Cheers Stu

Posted 7 years ago

“Very happy with purchase although only the beer arrived first with no explanation where my perfect draught machine was, which meant I had to chase but all was resolved and machine arrived on time for Christmas. It would have been nice to have been made this was a part delivery and not have to worry about the rest of the order.”

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Posted 7 years ago

Lorraine, Great feedback and appreciate the comments - we had an issue that we quickly became aware of and resolved. Cheers Stu

Posted 7 years ago

“Easy to order, nicely priced and quick delivery too.”

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Posted 7 years ago

Hi, Great comments and appreciated. Cheers Stu

Posted 7 years ago

“Really pleased with the service, I have been looking for Gluten free beers online, in particular Ales, and was glad to find Beer Hawk, Xmas and New year sorted!!”

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Posted 7 years ago

Hey, Great review and good to know we solved your Gluten beer search, Cheers Stu

Posted 7 years ago

“Good choice of beers and delivery time good, however for the 2 beers I ordered they came in a box made for 16 beers! Waste of packaging.”

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Posted 7 years ago

Vicky, Appreciate the feedback and we are currently reviewing the packaging to ensure that there is no waste or boxes too large. Cheers Stu

Posted 7 years ago

“The best company I have come across for kegs for perfect keg machine at very reasonable prices and very fast delivery. Have only used Beer Hawk once but so far it has been excellent.”

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Posted 7 years ago

“I ordered the exciting sounding Christmas Beer Box on about 15th December, there were 12 different beers promised with a wide range of flavours and styles. When it arrived I received 6 beers in duplicate. I went on the website to find that the previous one I had ordered had been discontinued and this paltry replacement was now on offer. This still was NOT the beer box I ordered. Of the 12 beers I was expecting, due to this bait and switch, I received only 4 similar to the original box, and none were the beer types that originally interested me in purchasing the box. I like trying many different beers, most of the beer I drink is at beer festivals because I like to try many different ones, so I was most disappointed when I expected 12 different beers to try to find only 6 unique beers in duplicate. This is despite the fact that Beer Hawk were still selling some of the beers from the original box as single bottles. I was aware that substitutions may occur, as I read through the product description and T&Cs thoroughly, and this was pointed out to me when I contacted their customer service about sending me the wrong item. This isn't an issue of substitutions, you expect maybe one or two different, this is clearly them sending me a product I did not order. They acknowledged that they should have contacted me about this before sending out the beers, as I would have almost certainly cancelled my order had I known I would not be receiving the beers I wanted. Their only solution was a refund, but I had to send all the beers back. This would leave me without beer for Christmas and also incur great cost in sending so much liquid back. So I decided to give the beers a go. The beers are of the high quality that Beer Hawk advertises it offers, they were all very enjoyable to drink. I would consider Beer Hawk for single bottles next time, but I will never ever buy a mixed case from them again.”

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Posted 7 years ago

“In selecting a firm to deliver beer, I expect that the delivery will be carried out with damage to my property. I regret to say that on this occasion this was not the case. The delivery took place whilst we were not at home. We have electric gates and there are there simple instructions on the gate as to how they should be opened. On returning we discovered that the gates were in the open position and had not closed after the delivery had taken place. After fiddling with the controls we managed to close them except that we were not able to completely close them. We will have to get our gate adviser to inspect them and determine what needs to be done to repair them. We suspect that the delivery vehicle somehow hit them and interrupted the closing cycle. We are now left with gates which don't properly shut and which allows our two black labradors to escape.”

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Posted 7 years ago

Richard, Many thanks for the review and on this occasion it appears that our courier may have been the issue which has led to the issue you have faced with your electric gates. I have asked them to look into this for you and I hope you enjoyed the beers !

Posted 7 years ago

“I bought the selection box as a Christmas present and it looked great. All was good however the beerhawk glass that came with it was very dirty and had dry glue on various parts. This was very disappointing as it was a present I was looking forward to giving.”

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Posted 7 years ago

“Good selection of products and easy to use website”

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Posted 7 years ago

“Whilst the product I received was a great present for my brother, you may want to rethink your delivery company. Two texts over two consecutive days promising my delivery to then receive a short message to say 'unable to find address' - no instructions what to do to get my order, just before Christmas. I must add that my delivery address was my place of work, one of the most prominent office complexes in the area and less than 2 miles from the nearest depot. Countless phone calls before I could get through to an actual person, who was rude and couldn't have cared less about my issues. Emailed a complaint which just got closed off immediately as 'completed'. So I eventually had to opt to collect my item myself. £5 delivery charge to collect my package myself is outrageous. So unfortunately I wouldn't use beer hawk again or recommend to friends purely for the horrendous delivery company.”

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Posted 7 years ago

“Superb range of beers, easy website to navigate, excellent service.”

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Posted 7 years ago

“Ordered close to Christmas so expected delay but it came in two days. Fragile items well packed. Everything as described, no problems at all.”

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Posted 7 years ago

“Package came securely wrapped and was actually delivered several days earlier than I had anticipated. Can't fault anything about the service, and would certainly use again.”

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Posted 7 years ago

“Although the gift arrived on time for Christmas, I was disappointed to find the glass had been smashed in transit. It was too late for me to return the broken item so I had to find an alternative gift for the receipiant.”

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Posted 7 years ago

“Excellent delivery service, even though it as very close to Christmas. The recipients enjoyed the beers.”

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Posted 7 years ago

“I find it amusing that I have been sent this request to review this company as I am still waiting on my delivery of my purchase from the 13th December after numerous e mails sent back and forth between myself and beer hawk!! Apparently my purchase was in transit on the 24th December I am still waiting! I have tried to contact both the company and uk mail and no body has got back to me yet! Total waste of my money! I will be taking this further!!!”

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Posted 7 years ago

Hi Thanks for your review. We know we made some errors and are looking into what went wrong. We have new processes and procedures in place and can assure our customers that the same issues will not arise again.

Posted 7 years ago

“quick and easy to order. Beers delivered very quickly PLUS very well packed. Excellent!”

Beer Hawk 5 star review on 2nd January 2017

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Posted 7 years ago

Beer Hawk is rated 4.4 based on 5,759 reviews