Beer Hawk Reviews

Name: Beer Hawk
Address: Thorp Arch, Wetherby
Rating: 4.36

4.4 Rating 5,759 Reviews

83 %

of reviewers recommend Beer Hawk

Company Reviews

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Metrics

4.4

Based on 5,759 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	Greater than 50%
Customer Service
Communication Channels	Email, Telephone

Visit Website

Phone:

01423 525750

Email:

info@beerhawk.co.uk

Location:

Thorp Arch
Wetherby
LS23 7FU

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Beer Hawk 5 star review on 28th August 2017

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“AVOID BEER HAWK AT ALL COSTS YOU WONT GET YOUR PRODUCT OR MONEY BACK. Ordered large amount of beer using next day delivery and still waiting for a parcel nearly 2 weeks after ordering. They are impossible to contact unless you are ordering and never contact you back. Seeking a refund which I'm having to fight a case on Paypal for. Next step legal action. I have spent hundreds and hundreds with this company and their service has gradually got worse and worse to the point that I will never use them again! Absolutely useless and couldn't care less about their loyal customers. Go elsewhere to avoid total frustration. If things go wrong with this company forget ever getting it sorted! Even worse, they won't refund you when they have not supplied the goods. Check out the terrible feedback on Trustpilot, Yell and Google. Trading standards need to look at this company who I will be contacting.”

Helpful Report

Posted 5 years ago

“Advent calendar ordered in October. After emailing on December 1st to ask why we had not received the gift, I was emailed on December 3rd that my order is “missing in transit”. I was told that they could send the individual beers over. Not really the point is it? This was bought as a gift for my dad, and was becoming something of a new Christmas tradition. No more. Advice to Beer Hawk - stay out of the Christmas business if you do not have the supply chain to honour your sales. Advice to potential customers - stay clear of buying the advent calendars from Beer Hawk as a gift....clearly cannot be relied upon to deliver the product.”

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Posted 5 years ago

“Ordered my kegs got them in less than 24 hours top class .first class assistance on the phone”

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Posted 6 years ago

“The worst delivery experience ever. Secound time ordering from them and for the secound time having problems to receive the parcel with the kegs of beer I ordered. One week calling Yodel and BeerHawk to sort out the delivery for my parcel. Never gonna order from BeerHawk again. Received just half of what I ordered after wait at home 4 times for the parcel. First 2 boxes got lost and after BeerHawk send new order, just one box was delivered. That is so frustrating.”

Helpful Report

Posted 6 years ago

“ordered 14:30 16th July 4 kegs. Received 12:30 on the 17th. what can i say but thank you”

Helpful Report

Posted 6 years ago

“Appalling customer service. Promise next day delivery. Raised order Tuesday last week. No delivery yet. Have e-mailed every day have spoken to them three times. Every time they promise it will bedelivered the following day. It hasn't been. Still waiting. All I want is my beer that I've ordered. Have used various other online drink warehouses and they have all delivered (pun intended).”

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Posted 6 years ago

“You had a good selection of alcohol-free beers and stocked the very attractive Erdinger glasses to por them into,”

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Posted 6 years ago

“I notice other people have had problems with deliveries. My order was left on the doorstep as well. Not stolen but not good enough. I was also disappointed that two beers had been substituted in the order and they chosen a lower alcohol (3%) and, I guess cheaper substitute from the same brewery. I shan't be ordering from them again.”

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Posted 6 years ago

“From ordering to delivering to returning empty kegs Excellent service 10/10”

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Posted 6 years ago

“DO NOT PURCHASE FROM BEER HAWK, THEY SELL GONE OFF BEER, WHEN I EMAILED TELLING THEM, THEY INFORMED ME THEY ALE GETS BETTER WITH AGE, WE ALL KNOW THIS IS NOT THE CASE £25 FOR 6 GONE OFF BEERS IS RIDICULOUS. SAVE YOURSELF TIME AND MONEY AND GO ELSEWHERE TO PURCHASE BEER”

Helpful Report

Posted 6 years ago

“Started off well. They need to change the delivery company, ordered in time for next day delivery, even rushed my order to make sure it was placed in time. Next day no delivery and after questioning this was told that it will probably be delivered the next day. Previous experience with the delivery company not great as they left it by the font door on a main road and was not there when I went to see. It's like knock a door run. This has been fed back to them on many occasions. Experienced problems with my Perfect Draft machine twice now and there was no rush to resolve the issues and I had to drive the machine myself for a replacement in the end, 4hr round trip. Collections said to be booked but no one turns up, still waiting 4 days later. It's a great idea and have some good products, when they work, customer service needs to improve and they need to take off the ticking clock on the website for next day orders. It appears that there is no customer loyalty.”

Helpful Report

Posted 6 years ago

“Ordered 500 ml bottles as advertised online but received 330 ml bottles for the same price. A very abrupt person from Customer Service by the Name of Stu explained a mistake on the website, but refused to see how this would justify either an increased delivery to make up the amount of beer I've ordered, or a refund, as I had paid for 500 ml bottles, not 330. It took several increasingly exasperating emails to get this sorted. The customer service was the least helpful and the rudest I have ever experienced. I'm never going to buy there again.”

Helpful Report

Posted 6 years ago

“I bought a discounted box in order to make up the minimum order value for free shipping. I'd rather that I didn't do that now, as the box wasn't really needed. It would be nice if you could lower the threshold for free shipping. I was really weary about ordering from you after the bait and switch I experienced last year with a Christmas beer box (the selection of beers was changed after I had ordered and I got something totally different). So I ordered it in plenty of time this year to avoid disappointment, and thankfully I received exactly what I ordered this time! I also like the beer token idea, but I'm so worried about them expiring (perhaps in the "you've got beer tokens!" e-mail you could mention if there are any terms like this) as I don't buy beer online all that often, mostly due to the shipping costs and the incredibly high threshold for free shipping.”

Helpful Report

Posted 6 years ago

“Misleading(Fraudulent ?)ads to sell more , poor communications & damaged goods. Avoid these people stick to reputable beer sleers.”

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Posted 6 years ago

“Their advent calendar was a huge hit with my dad. It's a great way for him to find new and unusual beers. Delivery was on time, which is great as my dad lives in the middle of nowhere and companies are often late delivering. He's since made subsequent orders and these have been very speedily delivered as well.”

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Posted 6 years ago

“Website was easy to use and clear, products arrived as promised and were well presented, will certainly be using this company again”

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Posted 6 years ago

“I made a mistake when placing my order and customer services sorted it straight away. I am one very happy customer! AMAZING customer service and I look forward to placing more orders. Wishing all staff at Beer Hawk a very happy Christmas and New Year!”

Helpful Report

Posted 6 years ago

“Sent me my brewing kit in a reasonable time but don't update you with when things are dispatched.”

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Posted 6 years ago

“We bought 3 Advent calendars last year that arrived 2 days late, after ordering in October, and numerous emails and phonecalls chasing them! 2 were presents for parents so that messed up our Christmas gifts. Then, this year, I've just received an email saying you've noticed I've not bought one this time and asking why (see above!), so offer me £20 discount ... which is actually only £10 as you offer £10 on your website to everyone anyway!!”

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Posted 6 years ago

“Excellent service as usual”

Helpful Report

Posted 7 years ago

Beer Hawk is rated 4.4 based on 5,759 reviews