Beer Hawk Reviews

Name: Beer Hawk
Address: Thorp Arch, Wetherby
Rating: 4.36

4.4 Rating 5,759 Reviews

83 %

of reviewers recommend Beer Hawk

Company Reviews

Questions

Metrics

4.4

Based on 5,759 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	Greater than 50%
Customer Service
Communication Channels	Email, Telephone

Visit Website

Phone:

01423 525750

Email:

info@beerhawk.co.uk

Location:

Thorp Arch
Wetherby
LS23 7FU

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Beer Hawk 5 star review on 28th August 2017

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered on 28th November for a Birthday on 5th December. My order didn't arrive until 22nd December with half the items missing and 2 x glasses missing. My refund was approximately £7 short on a £60 order. Their service is so poor I can't be bothered chasing my refund up. Throughout their responses were poor with jokes like don't worry our elfs will have your order with you in time for Christmas. I also had a similar experience back in September but gave them the benefit of doubt. Stay clear EVERY cog in this business is faulty.”

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Posted 7 years ago

Richard, many thanks for your review and apologies for the issues you have faced. We have let you down and I can assure you that the cogs are all in place and our service levels have improved. If you decide in the future to try us again then you will see how slick our service is. Kind regards

Posted 7 years ago

“Good selection of beers and great delivery service”

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Posted 7 years ago

“Great selection, fast delivery - love it!”

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Posted 7 years ago

“Beer as described, well packed and delivered when promised - but, there was long, unexplained delay from placing the order and I had to chase them.”

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Posted 7 years ago

“Failed to receive parcel as delivered to wring address. Still waiting refund”

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Posted 7 years ago

Hi, Thanks for the review and apologies that we let you down. I can see the process has been refunded by us however it takes 3-5 days to be processed by the banks.

Posted 7 years ago

“All beers were of a good quality and went down well.”

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Posted 7 years ago

“Great site for any beer, ale lover. Great prices and variety of gifts. Fast reliable delivery and nicely presented. My husband loved his beer selection box for Christmas.”

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Posted 7 years ago

“great find ...only source for my Christmas beer when no-one else was stocking it! advertised on t.v. most supermarkets and drinks outlets had not even heard of it! So will always check with you guys first now when I fancy a decent brew! have told others about you and your great service thanks!”

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Posted 7 years ago

“Ordered two calendars totally £130. Apparently smashed on delivery, never informed. Offered beer tokens for the headache (after chasing over and over) second order using FOC tokens also not sent, had to chase too. Company sounds extremely disorganised, wouldn't use again or recommend.”

Helpful Report

Posted 7 years ago

Shelley, Apologies for the issues you have faced with your advent calendars, this is something that has let us down and we can assure you this is not the way we work. I am confident that if you come back to us we can now show you how slick we are.

Posted 7 years ago

“I was very happy with the excellent customer service. One of my items was damaged but within a few days it was replaced quickly and efficiently in time for Christmas. Delivery is very quick and communication brilliant. I will definitely be recommending Beer Hawk to my family and friends!”

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Posted 7 years ago

“Free delivery over £50 so more money to spend on beer ! fast delivery and my Son was pleased with the selection I chose for him, so yes would def recomend and use again.”

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Posted 7 years ago

“The selection of craft beers I ordered was excellent and I would recommend Beer Hawk to anybody. Promptly delivered and good value for momey.”

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Posted 7 years ago

“Excellent quality and very fast delivery”

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Posted 7 years ago

“Very good selection of beers had struggled to find the one I wanted to give as a gift but these guys had it.quick despatch and delivery will buy from again”

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Posted 7 years ago

“Ordered some PerfectDraft kegs as I was out completely and the delivery from Beer Hawk was quicker than I expected especially close to Christmas. The packaging and protection of the items within boxes is superb and I had some glasses and individual bottles packaged you never know what happens once a parcel is handed to a courier firm. 100% recommend Beer Hawk to my friends.”

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Posted 7 years ago

“Missing bottles off order, had to chase numerous times before they eventually refunded the difference - they didn't seem to know what they were doing. The same thing happened last year - I don't think they have the resources to cope at busy times. They need to improve their stock control - why let people order stock they don't have? It's a pity I can't recommend them...they have a good beer selection, but it's a lottery to get the beers you've ordered.”

Helpful Report

Posted 7 years ago

Graham, Apologies for the issues you have faced and we have let you down but please be assured that new processes are coming into place to resolve the issues you have faced. Kind regards

Posted 7 years ago

“Very helpful when contacted re order. Delivery fast and products very good”

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Posted 7 years ago

“My first time ordering from Beer Hawk. It was very easy, choosing which beer to buy my father in law was the hard part. I chose a gift box of a beer and a glass, then a really nice Christmas beer ( A pissed off Santa Beer- perfect) Will buy from again for the beer loving FIL. thanks again.”

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Posted 7 years ago

“excellent and very speedy service. good range of beers, and useful gift ideas...would (and have) thoroughly recommend to others”

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Posted 7 years ago

“Super quick delivery of well packed beers! Thanks!”

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Posted 7 years ago

Beer Hawk is rated 4.4 based on 5,759 reviews