Beer Hawk Reviews

Name: Beer Hawk
Address: Thorp Arch, Wetherby
Rating: 4.36

4.4 Rating 5,759 Reviews

83 %

of reviewers recommend Beer Hawk

Company Reviews

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Metrics

4.4

Based on 5,759 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	Greater than 50%
Customer Service
Communication Channels	Email, Telephone

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Phone:

01423 525750

Email:

info@beerhawk.co.uk

Location:

Thorp Arch
Wetherby
LS23 7FU

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Beer Hawk 5 star review on 28th August 2017

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The website is very clear to navigate. There is a very good choice, particularly the collections, which are suitable for presents. I sent one to my brother-in-law who lives in another part of the country. I was kept informed of progress and they arrived safely and promptly. He said the bottles were all different and were a lovely way to be introduced to new beers. I would definitely use Beer Hawk again.”

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Posted 7 years ago

Thanks for the great review Julia - am really pleased you found the site easy to navigate & your brother-in-law liked his selection. Cheers, Hannah

Posted 7 years ago

“Fantastic service and fantastic beer. I would highly recommend a perfect draft machine. The leffe is as good as in a bar.”

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Posted 7 years ago

Thanks for your review & the recommendation Simon. Cheers, Hannah

Posted 7 years ago

“The service from Beer Hawk themselves has been excellent - they have a fantastic range of beers, and always ship them out quickly. Unfortunately they are let down by their choice of courier, UK Mail, who have poor customer service and response times. I will say that when I have had problems with delivery, Beer Hawk have gone out of their way to help me liaise with the courier to resolve it. I feel if they used a more reliable service such as DPD I'd feel more confident ordering from them more regularly. I always caveat any recommendations with this, which is a shame because Beer Hawk is otherwise a great site with some brilliant products and a good team behind it.”

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Posted 7 years ago

Thanks very much for your review Adam - I appreciate your comments regarding our couriers. This is something we are always looking to improve & will pass on your comments. Enjoy your beer! Cheers, Hannah

Posted 7 years ago

“Good selection of US and UK beers with quick delivery”

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Posted 7 years ago

Thanks for the review Will - glad you like our selection. Enjoy your beers! Cheers, Hannah

Posted 7 years ago

“I sent an order from Darwin Australia to be delivered to a friends birthday in the UK. This arrived promptly and was a fantastic surprise for my friend who really enjoyed the beer . I forgot to add a birthday message and I sent a message to do this and the lovely guy there added this for me. It was a huge success. Thank you Beer Hawk.”

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Posted 7 years ago

Thanks for your review Beverly - am pleased we could help sending your gift to your friend & I hope they enjoyed the beers! Cheers, Hannah

Posted 7 years ago

“The beers arrived very promptly thank you, alas I ordered 8 glasses and the wrong ones arrived. They were for a gift , so I promptly phoned the office. Quite abrupt staff saying I was talking to wrong area, but I pointed out to them I was phoning number on website, not customers fault that if no one from customer services answers that it gets diverted to another area of the company. Eventually got through to appropriate person and informed them of error. They said they had packed my glasses and didn't know why I had been sent the wrong ones, agreed that I had and they said they could see my glasses still in the warehouse. Man said he would organise the correct ones to be sent out. That was three weeks ago. Still no glasses, over 20 attempts to ring ( no answer) eventually got through last week the gentleman who said they had gone from warehouse and that he would Contact courier and get back to me within the hour. Surprise surprise nothing heard back and that was last week. The 60th birthday party has been and gone now, and I haven't been able to give my gift of a variety of your beers and glasses. Your large box of ring glasses is still taking room up in my kitchen as I don't know what to do with them. Please , please can I have my glasses!!! Avoid this company I'm afraid as their customer service is pants. I wanted to support smaller businesses, but I'm now regretting that decision.”

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Posted 7 years ago

Thanks for your review Catrina - We appreciate all comments good or bad & do take note of them. I understand one of my colleagues has been dealing with this & the order for the correct glasses you wanted has been made today as we have received a new stock of them. I apologise you feel you have not been able to get in touch with us over the phone, we have emailed you with an update, but received with no response. We have also arranged for a collection of the incorrect glasses. I hope the recipient enjoyed the beers & the glasses will be with you by early next week. Cheers, Hannah

Posted 7 years ago

“Excellent customer service, good offers, more choice required for perfect draft”

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Posted 7 years ago

Thanks for your review Laura - really pleased you're happy with the service we provide. Keep an eye on our site as we are extending the Perfect Draft keg range in April. Cheers, Hannah

Posted 7 years ago

“Beer not delivered”

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Posted 7 years ago

Thanks for the review - I can see there was an issue with part of your order unfortunately being out of stock so we issued a refund and then you requested we refund the rest of the order, which was done. Sorry you have not contacted us directly to resolve any other issues. Cheers, Hannah

Posted 7 years ago

“Cans were covered in dirt so bit annoying. But quick delivery and good beers.”

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Posted 7 years ago

Thanks for the review Julian - sorry about the dirty cans, will pass on the feedback to the warehouse. Hope you enjoy them. Cheers, Hannah

Posted 7 years ago

“Excellent beers from all over the globe. All available at reasonable prices with fast delivery. This is certainly my go to supplier now for my beers, both favourites and new, I look forward to trolling through the website to try something new.”

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Posted 7 years ago

Thanks for the review Kevan - glad to hear we're your go to supplier. We're always adding new stock, so keep an eye on the site! Cheers, Hannah

Posted 7 years ago

“I'm glad to be a customer,I've enjoyed the ales from the USA,I all know the brewery frying dog,I'm going to keep trying different ales,my nx 1 will be ales from Scotland”

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Posted 7 years ago

Thanks for the review Robert - glad you are enjoying the US beers. Happy to help you travel the world by drinking all the beers. Cheers, Hannah

Posted 7 years ago

“Great gift ideas for a beer loving family member or friend. Such a great selection - my friend loved the Belgian Krak beer with the glass & stand Thanks Beerhawk”

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Posted 7 years ago

Thanks for your order Katherine - really pleased your friend loved the glass & stand. It does look good & am sure it makes the beer taste even better! Cheers, Hannah

Posted 7 years ago

“Novel idea for a 'homesick' Scottish chap. He's thrilled as has seen some of the brands but never tasted them. Arrived promptly and all intact . What more can you ask?”

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Posted 7 years ago

Thanks for the review Lynda - glad we could provide a slice of home. Hope he enjoyed the beers! Cheers, Hannah

Posted 7 years ago

“The website was very easy to navigate and find interesting products. Shipping was incredibly fast and the delivery arrived exactly as scheduled, down to the hour!”

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Posted 7 years ago

Thanks for the review Daniel - really pleased you like our website & it was easy to use. Enjoy your beers! Cheers, Hannah

Posted 7 years ago

“Bought these for my husbands birthday. He really enjoyed them. Delivery was first class. Would buy from Beer Hawk again.”

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Posted 7 years ago

Thanks for your review Heather - hope he had a good birthday & am pleased he enjoyed the beers. Cheers, Hannah

Posted 7 years ago

“Superb selection.......difficult to choose, will definitely be ordering again”

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Posted 7 years ago

Thanks for the review Dom - glad to hear you are loving our selection. Enjoy your beers! Cheers, Hannah

Posted 7 years ago

“Beer of excellent quality as always. Kept up to date as to progress of delivery.”

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Posted 7 years ago

Thanks for the review Alec - glad to hear you're happy with the service & contact you received from us. Cheers, Hannah

Posted 7 years ago

“I ordered a case of 15 bottles from around the world as a gift for my boyfriend who loves to try different kinds and he liked it. I think it was a good selection even though I am not a great beer fan myself. The delivery was fast and all were in a good condition. Thank you! Great gift idea!”

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Posted 7 years ago

Thanks for the review Athena - glad to hear you & your boyfriend liked the selection. Hope he enjoys! Cheers, Hannah

Posted 7 years ago

“Excellent service, great selection of beers, highly recommended.”

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Posted 7 years ago

Thanks for the review & the recommendation Callum - good to hear you're enjoying our selection. Cheers, Hannah

Posted 7 years ago

“Amazing selection of beers and service from these guys. Always something new to try and useful notes on all the beers and brewers to help.”

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Posted 7 years ago

Thanks for the review Steve - glad you like all the extra info we provide. Enjoy your beers! Cheers, Hannah

Posted 7 years ago

Beer Hawk is rated 4.4 based on 5,759 reviews