Beer Merchants Reviews

Name: Beer Merchants
Address: Unit B10 Larkfield Trading EstateNew Hythe Lane, ,, Larkfield
Rating: 4.65

4.7 Rating 3,812 Reviews

95 %

of reviewers recommend Beer Merchants

4.7

Based on 3,812 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Beer Merchants:

Great beer to your door.

Visit Website

Phone:

01622712960

Email:

support@beermerchants.com

Location:

Unit B10 Larkfield Trading EstateNew Hythe Lane, ,
Larkfield
ME20 6SW

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Beer Merchants 5 star review on 3rd November 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Amazing customer service, and tasty beers! What more could you ask for? Really appreciated the help in tracking down my shipment (which was a gift!). I didn't realize there was bad weather down in England (I'm in Northern Ireland) which held up my delivery by about a day, and the team was super speedy in responding to my emails in locating the package! Loved how they checked to make sure I received it in time before the weekend. :)”

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Posted 3 years ago

“Brilliant service. Query resolved in no time and the beer arrived next day. Will definitely be using again.”

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Posted 3 years ago

“AMAZING service. Their delivery times was unbelievably quick. Cracking selection of beers, excellent customer service too. Would highly recommend.”

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Posted 3 years ago

“I think People are all to quick to complain , for a change I would like to praise !! Beer Merchant are great , good selection , fair prices and great delivery . I had one small problem with a delivery and the they sorted it out straight away with one message . so hats off to Beer Merchants”

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Posted 4 years ago

“Something was missing from my order but Nathan sorted it out quickly, much appreciated great service! Will be back for more.”

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Posted 4 years ago

“Web site is almost non-functional for mobile use. Cannot use navigation to country pages, always goes to Belgium....”

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Posted 4 years ago

Hi there, Thank you for taking the time to write a review about you experience with Beer Merchants. We always apreciate any feedback and it goes a long way on helping us trying to improve the negative. We are aware that our mobile site is not the easiest to navigate but we are working hard to get in top notch condition.

Posted 4 years ago

“Placed an order on Oct 26, 2020, it shipped on Nov 16 to Denmark, and I still haven't seen it. The order was for an event on Nov 28-29. I've emailed costumer service numerous times without any actual response other than "we'll look into it..." or similar. I've told them I want to cancel the order, but still haven't seen a refund. Use this service with caution!”

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Posted 4 years ago

“Very poor customer service and not interested in your issues. Took up there Delirium offer prior to Xmas 9 bottles + a free glass. Beers arrived late but no glass. They said it must have been overlooked when packing but refused to send the glass out separately. Utter con as there was no way the glass could have fitted in the same box as the beers, the box was full. Do not use.”

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Posted 4 years ago

“Fabulous service...Will definitely use again....amazing products and prices too!!!”

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Posted 4 years ago

“Have ordered a few times from Beer Merchants and all orders have been very much appreciated by my girlfriend and I. We've enjoyed all the different flavours and the boxes are packed so well. Delivery is always quick, even through these difficult times. Very happy with the service.”

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Posted 4 years ago

“Cancelled my order two days in because they claim they have an issue with the carrier they use for shipping to Sweden. So use another carrier? Customer is paying for it anyway right? Nope, they weren't even interested in solving it. Really disappointing.”

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Posted 4 years ago

“Very poor customer service and even worse communication. Several emails regarding an incomplete order unanswered. No answer on the phone. Beers listed as in stock when ordered then not available and no advance notice prior to delivery so that order could be amended.”

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Posted 4 years ago

Hi, thank you for your review & we’re very sorry to hear about your experience here. That’s definitely not what we like to hear. We really appreciate your feedback, and we’re always looking for ways to improve to make sure our service is as positive as possible. Unfortunately, things can occasionally go wrong and in these scenarios it’s really valuable for us to learn as much as we can - if you email me directly (ben@beermerchants.com) I will look into this further and resolve these problems for you.

Posted 4 years ago

“I havent received nothing”

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Posted 4 years ago

“I haven t received my order :(”

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Posted 4 years ago

“Great service, great choice of beers and very efficient delivery. Also great value for money. Ten out of ten for me!”

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Posted 4 years ago

“Placed my order on Monday and it arrived today. Well packaged and fast delivery. Good communication and was here on time. Well pleased and will be back again for another in the New Year. Great service guys. Merry Christmas.”

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Posted 4 years ago

“Tremendous selection of beers in general and mixed cases. Delivery was quicker than I expected and my nephew is delighted that Christmas has come early!”

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Posted 4 years ago

“Quick and reliable.”

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Posted 4 years ago

“Too expensive. Oktoberfest beers are cheaper from Majestic Wines (Paulaner only) or import direct from Germany. I would love to support you but you are too expensive.”

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Posted 4 years ago

Thank you for your review. We at Beer Merchants are an independent family owned business and it sometimes difficult for us to compete with other companies on their prices. We do however do our best to review prices and compete as best we can.

Posted 4 years ago

“I ordered the untapped festival box and a few other beers on the 18th of October (order number 100135031). It is now the day of the festival 28th November and still don't have my order. I have contacted customer service 4 times and noone can give me an answer. Where is my order? Never had such bad service from an online beer store before. Ordered from trembling madness on Wednesday and got my order on the Friday so at least I have some beers for the festival tonight even tho its not the ones I am suppose to have.”

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Posted 4 years ago

Thank you for your review. We are sorry to hear that you have had a bad experience with us this time round. We at Beer Merchants try our very best to get all customers their orders on time, but due to unforeseen circumstances with the courier service this has been difficult. We are sorry for the inconvenience caused.

Posted 4 years ago

Beer Merchants is rated 4.7 based on 3,812 reviews