Beer Merchants Reviews

Name: Beer Merchants
Address: Unit B10 Larkfield Trading EstateNew Hythe Lane, ,, Larkfield
Rating: 4.65

4.7 Rating 3,772 Reviews

95 %

of reviewers recommend Beer Merchants

4.7

Based on 3,772 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Beer Merchants:

Great beer to your door.

Visit Website

Phone:

01622712960

Email:

support@beermerchants.com

Location:

Unit B10 Larkfield Trading EstateNew Hythe Lane, ,
Larkfield
ME20 6SW

Write Your review

Tell us how Beer Merchants made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Beer Merchants 5 star review on 3rd November 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Haven't tried all the beers yet but so far so good 👍”

Helpful Report

Posted 1 year ago

“Always excellent”

Helpful Report

Posted 1 year ago

“Items were missing from my order, no refunds given, despite a check sheet included in my box of ordered beer, saying 'Refunded' against the missing items! Their phone number is absolutely useless and nobody ever answers it. Their customer support email address, is the only means of communication, and so far despite waiting a few days, still no reply. I wont be buying from them again. Someone needs to contact Trading standards, because from what I have seen, this company is operating without any honour, duty of care, or professional etiquette whatsoever, they seem to constantly and consistently take customers money when ordering, yet then fail to send out either any or all the ordered items, and then refunding seems a hit or miss affair chasing after them exercise. The items that they claimed had been refunded and not available was the only reason for my order, despite ordering more beers at the time, but even after claiming they were not in stock, were still on their website for sale! So no idea how many more poor souls are going to pay for items they wont receive! What upsets me more than anything, is the lack of communication, no apologies, no explanations, nothing, just a check sheet with 'Refunded' on it when there was no refund. So very bad customer care or service. I even contacted their sister company 'Cave Direct', which my paypal statement from my Beer merchants order had on, it seems they are also lacking in care or concern, just fobbing me off and I need to contact the one and only none answering number on Beermerchants.com website. My advice is do NOT use Beermerchants.com if you want an honest reliable service! It was ok in the past it seems, but not now!”

Helpful Report

Posted 1 year ago

Hi Dave, We apologise for any issue with your order. Please contact us at support@beermerchants.com and we will look to rectify any issue promptly

Posted 1 year ago

“Placed an expensive order (north of £50) with them on 22nd August. It is now 8th September and still not delivered. Repeated attempts (over ten times over different days, during their listed opening hours) calling the number listed on their website this week - nobody picks up the phone. Emailed them at the start of week, no response. But I'm still getting their marketing emails. I have now resorted to DMing their parent company (Cave Direct, who also do not answer their phone) on Instagram and tweeting them in the hope of getting a response. Next step will be writing a letter directly to the Managing Director (his details are on the Cave Direct website). This is an awful level of service. I shouldn't have to do this. All I want is the beer I paid for to be delivered.”

Helpful Report

Posted 1 year ago

Hi Steve, We apologise for any issue with your order. Please contact us at support@beermerchants.com and we will look to rectify any issue promptly

Posted 1 year ago

“Since the loss of my local bottle shop this has been a life long. 5* would be for free postage gb wide. That said, 8 quid island surcharge is better than most. Filter by in stock only would be a game charger, otherwise good.”

Helpful Report

Posted 1 year ago

“Wonderful experience with a wonderful beers !!! Cheeeeeers !! I met first time the organisers but I feel that I knows them from years. Penalty of choice of very tasty beers. Thank you very much.”

Helpful Report

Posted 1 year ago

“Great selection of beers, superb service and great customer service too!!”

Helpful Report

Posted 1 year ago

“I was given gift vouchers for this company as a birthday present. Made my first order and only half the items have arrived.”

Helpful Report

Posted 1 year ago

Thank you for taking the time to share your feedback regarding your recent experience with us. We appreciate your patronage and apologise for the inconvenience you have encountered. We understand how important it is to receive all the items you ordered, especially when using gift vouchers. We sincerely apologise for the error, whether that be it was damaged in transit or not, which led to only half of your items being delivered. This falls short of the high standards we strive to maintain, and we are committed to resolving this matter for you as quickly as possible. To assist you further, we kindly request that you provide us with more details about your order, such as the order number and the items that are missing. This information will greatly aid us in investigating the issue and expediting the resolution. You can reach out to our customer support team via email at support@beermerchants.com. Once again, we deeply apologise for the inconvenience caused. We value your satisfaction as a customer, and we appreciate your patience and understanding as we work to make this right. Should you have any further questions or concerns, please don't hesitate to contact us.

Posted 1 year ago

“Beer Merchants has a large choice of premium craft beers as well as great beers from Belgium and Germany. Their prices are better than most other online beer shops and I've found their deliveries are always within the stated time frame. They also have an informative Newsletter.”

Helpful Report

Posted 1 year ago

“Really pleased with service & products. Quick delivery.”

Helpful Report

Posted 1 year ago

“Great service 👏 thank you”

Helpful Report

Posted 1 year ago

“Brilliant range, delivered quickly. Have used Beer Merchants a couple of times now and have always been happy.”

Helpful Report

Posted 1 year ago

“Product & order all good. DpD delivery diabolical driver 2 days late &lary with it.”

Helpful Report

Posted 1 year ago

“Good prices, great service”

Helpful Report

Posted 1 year ago

“A fantastic range of beers from all corners of the globe. Good pricing and great delivery. I ordered a case of some different German beers on Sunday night and it arrived Tuesday morning. I would highly recommend Beer Merchants to anyone.”

Helpful Report

Posted 1 year ago

“Quick carefully packaged delivery, with some great products.”

Helpful Report

Posted 1 year ago

“I’ve placed numerous orders with Beer Merchants and they never fail to impress. Excellent selection (with new beers added all the time!), great customer service, and the beers always arrive super-fast and extremely well-packaged. Fantastic!”

Helpful Report

Posted 1 year ago

“i have bought quite a few cases from here. I started because i wanted to find somewhere that sold Kona beers. Since then i have ordered some of the mix cases as christmas presents and have never been let down. the deliveries are always on time and really well packed, nothing has ever arrived broken or even the boxes dented”

Helpful Report

Posted 1 year ago

“I was trying to source a Belgium beer in Europe, but the best price I could find was from Spain. However I found the Beer Merchants website and they stocked the beer I wanted, with free delivery for our order. The price was fair, and my order was delivered unbelievably quick, in recyclable packaging & without any breakages. I have just placed my second order for 48 bottles, and yet again Beer Merchants excel at their customer service - my go to beer shop. :-)”

Helpful Report

Posted 1 year ago

“Amazing selection all the time and consistent impeccable service.”

Helpful Report

Posted 1 year ago

Beer Merchants is rated 4.7 based on 3,772 reviews