Beer Merchants Reviews

Name: Beer Merchants
Address: Unit B10 Larkfield Trading EstateNew Hythe Lane, ,, Larkfield
Rating: 4.65

4.7 Rating 3,840 Reviews

95 %

of reviewers recommend Beer Merchants

4.7

Based on 3,840 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Beer Merchants:

Great beer to your door.

Visit Website

Phone:

01622712960

Email:

support@beermerchants.com

Location:

Unit B10 Larkfield Trading EstateNew Hythe Lane, ,
Larkfield
ME20 6SW

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Beer Merchants 5 star review on 3rd November 2024

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Only 3 stars because I struggle with the site. Service and delivery is first class, but I do struggle with the ordering process. Plus the 15% discount code was not accepted. I always order as a gift, and have not been able to add a gift message to the order.”

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Posted 4 months ago

“Everything was perfect. The beer was great.”

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Posted 6 months ago

Hi Robert, We have looked into this for you, we are still awaiting on a reply to the email we sent yourself 5 days ago in regards to your order. Please get back to us and we will be able to rectify this for you.

Posted 6 months ago

“This is the second order I have received with out of date beer !!!! Very poor”

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Posted 9 months ago

Thank you for your review and we apologise for the inconvenience. In response to your initial notice to this event, we have tightened up up procedures and have made sure that all OOD beer is clearly labelled and reduced in price. This was something we already do, however we are now checking on a more regular basis and will strive to take greater care in ensuring things do not slip through.

Posted 9 months ago

“Decent beer but the free shipping code didn’t work. Disappointing.”

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Posted 10 months ago

Thank you for your review and we are glad you enjoyed the beer. Could you send us through an email with the free shipping code for us to investigate as we do not have one of these currently on our site.

Posted 9 months ago

“Products wrapping is very poor. Glass break. Delivery fast”

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Posted 1 year ago

“German mixed case Hacker Pschorr Munich Gold was a bit bland”

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Posted 1 year ago

“I was hopping for more of a mixture, but in essence I had two different beers.”

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Posted 1 year ago

“Great variety of beers - this time plumping for Oktoberfest classics and glassware. Sadly glassware was not as advertised and so when I mentioned it I was told that if I clicked on the image it would say the different glassware that would be sent. When I disagreed with that there was no further reply but I was offered refund on one of the glasses. I politely and humourously said refund on two ( I bought 3 ) would be better ../I got no reply but just the refund on one. I will still check their products but am more inclined now to other sellers and will Double check what they say I will be receiving before ordering.”

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Posted 1 year ago

“Let down by their delivery company who left beer outside front door, didn't knock, ignored instructions about leaving at the back. Also, after delivery we got confusing messages saying they'd be unable to deliver & would deliver next day, another the next day saying delivery before 2200 hrs - all very poor.”

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Posted 1 year ago

“Part of my order missing. Phoned several times and it just rang out. Emailed, no answer. Pretty disappointed as the order was a gift. Also message from courier telling me delivery was cancelled only for them to show up. Ordered a few times but only this time we had a problem.”

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Posted 1 year ago

Hi John, We apologise for any issue with your order. Please contact us at support@beermerchants.com and we will look to rectify any issue promptly

Posted 1 year ago

“I have not had chance to try the beer yet but my rating is based on the ordering process not the beer I was offered a new customer discount but could not access the discount when I ordered I did bring this to the notice of Beer Merchants but have not as yet had the courtesy of a reply”

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Posted 2 years ago

“I bought a Belgium Christmas beer case and 3 of the advertised items were out of stock, completely understandably especially around Christmas. BUT the missing Belgian Christmas beers were substituted with some nondescript German lagers, surely they should be replaced with something equivalent (other Belgian Christmas beers were still in stock on the web site)?”

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Posted 2 years ago

“Delivery is good as it’s not Hermes/Evri. Good price and great selection of German beer. Only disappointment is that the Mini Keg is passed it’s sell by date.”

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Posted 2 years ago

“Be er merchants are great that they stock paulaner ur dunkel BUT they keep running out and we never know when they are going to restock”

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Posted 3 years ago

“Was able to order and pay for a glass along with 19 beers. No glass arrived, emailed to chase refund. Then a lesser amount than I'd originally payed was refunded. Beers needed a good wipe down too, certainly not straight into the fridge.”

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Posted 3 years ago

“Would use again, although found the kegs were very frothy compared to normal kegs”

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Posted 4 years ago

“They should consider a different courier. My parcel took 2-3 weeks to arrive. Apparently my order was damaged during shipping and that’s why it took so long to be delivered. Apart from that the service was friendly and the beer was excellent”

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Posted 4 years ago

“while the volume and speed of the delivery were good, i ordered light beers and some were darker than i thought they would be - and there were some with very 'interesting' tastes, some definatly not to my linking”

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Posted 4 years ago

“I ordered 8 beers, only 6 came, without explanation. I contacted beer merchant, so they refunded me. But still, they didn't explain. So 3 stars. Would have been 4 if they explained. Would have been 5, if they gave me a voucher for next time I order (and I would have!).”

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Posted 4 years ago

“Selection of beer was good enough, quite low but of course that is expected during the current climate and consistent with other suppliers. Delivery was prompt. Issue was with the website. I dont know if it is a compatibility issue with using phones but it was extremely slow and hard to navigate. If I remember rightly you sometimes couldn't see if something had sold out until clicking through and this took a while due to the speed issues. However glad I persevered as I enjoyed my beers.”

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Posted 4 years ago

Beer Merchants is rated 4.7 based on 3,840 reviews