Beer52 Reviews

Name: Beer52
Rating: 4.60

4.6 Rating 5,029 Reviews

92 %

of reviewers recommend Beer52

Company Reviews

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Metrics

4.6

Based on 5,029 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 63%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	2.3 out of 5

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Phone:

0131 608 1002

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Beer52 1 star review on 30th January 2023

Nicola Hanson

Dennis D

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Customer service is excellent very supportive.”

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Posted 2 years ago

“Great beers, great service over the phone from Callum! I think he knew I was calling from the loo but didn't embarrass either of us by bringing it up, 5 stars!”

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Posted 2 years ago

“The staff are always very helpful whenever I have a query. Both Joel and Kinnaird were able to sort my query out so that delivery could be rearranged. Thanks guys Andrew”

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Posted 2 years ago

“Great value for money and the telephone teams are also very personable when you speak with them. Iannis Barron was the last person I spoke with to cancel (because of my imminent move to Europe - nothing wrong with the wines and service !). Great guy !”

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Posted 2 years ago

“Couldn’t recommend these guys more if you love craft beer, as I do! The customer service is second to none and you are actually able to talk to a real human (who aren’t corporate in style, but rather down to earth and transparent) - something that is hard to come by nowadays. I’d been in a bit of a flap about moving house and they reassured me, got it all sorted and I shall be enjoying my beers through them for a long time to come. Kirsty C. in particular went above and beyond setting up reminders for me and screenshotting with clear instructions on what I need to do after I explained I’m not so good with these sorts of things. It was hugely appreciated. Beer52 is awesome.”

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Posted 2 years ago

“The wine I ordered was really nice, really lovely. It was a gift for someone and he loved it, so I'm happy about it. And when I wanted to close my account Joel helped me a lot, so I'm totally recommending this app just for him”

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Posted 2 years ago

“Fantastic and very fast response to my emails, bes service from Joel Gutteredge👍”

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Posted 2 years ago

“Loved trying different wines. Makes a change to my regular one from the supermarket. Caitlin on customer service was very helpful and responded to my emails very quickly. Thank you”

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Posted 2 years ago

“Excellent customer service by Claire when I called to cancel my wine subscription. Thank you”

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Posted 2 years ago

“Excellent selection of beers with great customer support.”

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Posted 2 years ago

“Good quality beers with very quick delivery. Look out for promotions which are especially good. Customer service (Callum) was excellent.”

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Posted 2 years ago

“Super quality - great concept / branding - really great customer service Special mention goes to Claire Graham, great great comms and super helpful.”

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Posted 2 years ago

“Great customer service! There were some issues with my delivery and Paul was quick to reply to my email and helped me resolve the problem.”

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Posted 2 years ago

“Felix was great help when my order didn't turn up and they have sent me a new.box straight away and relised the delivery issue”

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Posted 2 years ago

“Great idea for trying different beers and wines from all over the world. Very happy with my boxes. Very fast response from customer services and Natalie was very kind.”

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Posted 2 years ago

“Really helpful and friendly customer service. Got through straight away and had no problems resolving my order. Thank you Claire!”

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Posted 2 years ago

“The first two boxes I received didn’t disappoint. Great selection and every one was my favourite ever, until the next one. Also excellent customer service from Clare when I called to amend my order.”

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Posted 2 years ago

“Great beers and top customer support from Josh.”

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Posted 2 years ago

“Very friendly and quick response from the team. Had an issue with a broken bottle in a delivery, which was likely the fault of the delivery company, Paul N resolved the issue very quickly and gave us a discount off our next delivery. Rare to find such good customer service, have been customer for over a year and plan to continue.”

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Posted 2 years ago

“Great Customer Service, Callum was very helpful.”

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Posted 2 years ago

Beer52 is rated 4.6 based on 5,029 reviews