Beer52 Reviews

Name: Beer52
Rating: 4.58

4.6 Rating 5,054 Reviews

91 %

of reviewers recommend Beer52

Company Reviews

Questions

Metrics

4.6

Based on 5,054 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 63%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	2.3 out of 5

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Phone:

0131 608 1002

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Beer52 1 star review on 17th January 2025

Anonymous

Beer52 1 star review on 30th January 2023

Nicola Hanson

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Although the original package was damaged in transit, Beer52 got a replacement out really quickly and the service from Angus was great. Nice beers, too!”

Helpful Report

Posted 4 years ago

“Phoned up today to cancel after receiving my free beer. Just think £29.99 is a bit steep for 10 330ml beers. Representative offered me their Christmas special. 10 beers for half price, £15. Done deal. Still have to remember to cancel after I receive them though.”

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Posted 4 years ago

“Douglas was a nice chap on the phone. I went ahead and cancelled as I really prefer dark beers and they unfortunately don't offer a Darks only case. Mystified as to why not!”

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Posted 4 years ago

“Douglas was great on customer service when I called up to cancel. However, I had to wait 20 minutes to get through to someone on the phone.”

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Posted 4 years ago

“Issue with delivery so had called to resolve. Took a while to get through but good customer service once connected. Douglas was helpful and efficient in resolving my problem. First issue with delivery. Will look forward to the delivery.”

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Posted 4 years ago

“Took a little time for the line to be answered but once it was Douglas dealt with my cancellation very efficiently”

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Posted 4 years ago

“Took a little long to get through to cancel. Good delivery and easy cancellation”

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Posted 4 years ago

“Had to cancel subscription due to job loss. Handled well by the operative. Only downside was that it took five calls before I could get to make the cancellation.”

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Posted 4 years ago

“When cancelling my subscription, Douglas was very helpful and the beer I received was good and a nice variation. Wish I could've stayed but was just quite expensive.”

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Posted 4 years ago

“Douglas was very helpful and understanding. Length of hold time was a little long for my liking.”

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Posted 4 years ago

“I couldn't argue with the original promo of £24 of free beer for £5.95 shipping. The service was very prompt. Unfortunately i only liked one of the beers as they were mostly just too floral / citrus for my liking and i struggled to find any standard malty bitters flavours (e.g. Marston's Pedigree) on their list for next time. When i went to cancel my sub i discovered that i had to call. I couldn't at that moment and only remembered when another mixed case arrived. When i did call to cancel there was a 10 min queue but Douglas was extremely polite and the process was easy.”

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Posted 4 years ago

“Rang today after emailing on Saturday regarding a missing box. The situation got dealt with speedily and I’m very happy with the outcome.”

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Posted 4 years ago

“Good/interesting beers, although a couple of cases have had to be reshipped due to apparently breaking in transit. They are not keen on cancellations and can only do this by phone (took me about 8 calls and then a 15 min wait to get through), and they also then throw discounts at you to stay. Online functionality w toils make it a more customer aisling experience.”

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Posted 4 years ago

“Great promotional offer, the beers are good + nice freebies. Cancelation was a bit weird as you have to call them but I understand they are trying to get feedback for improvements which is a good thing. I got through to Douglas within 10 mins (during busy Christmas period) who was very friendly and cancelled my subscription quickly. Thanks I will order again.”

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Posted 4 years ago

“Called up today to cancel my subscription as the beers wasn't to my taste. I had to call a few times as the line was busy and once I did get through I was put on hold for about 10 minutes. I was looked after by Douglas who was a lovely pleasant man. He asked me which beers I didn't like and offered me a really good deal to try another taste of different beers. On this occasion I decided to wait a little while before ordering again.”

Helpful Report

Posted 4 years ago

“I enjoyed my selection very much. I understand the anxiety people feel when having to phone to cancel but my wait was not too long and Douglas did a good job. I’d give the beers 4 - Douglas 5 but having to phone - sorry 3.5”

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Posted 4 years ago

“After being on hold a while, once on the phone with Douglas he was really quick and helpful with my request”

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Posted 4 years ago

“Great first person customer service from Douglas. Customer service only marked as 4 due to length of wait for phone. Exposure to new beers from US, Europe and local has been welcome and account management and delivery all been faultless. I have cancelled only due to limitations on selecting types of beer beyond pale/dark.”

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Posted 4 years ago

“Quick delivery of first box and great promotional offer. Douglas very helpful with cancelling subscription. Long hold time on phone hence 4 out 5 but great service overall.”

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Posted 4 years ago

“What can I say, Douglas answered the phone and my question. Top notch. Not his fault, but I had to hold for 28 minutes for a 1 minute call hence 4 out of 5.”

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Posted 4 years ago

Beer52 is rated 4.6 based on 5,054 reviews