Beer52 Reviews

Name: Beer52
Rating: 4.60

4.6 Rating 5,029 Reviews

92 %

of reviewers recommend Beer52

Company Reviews

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Metrics

4.6

Based on 5,029 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 63%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	2.3 out of 5

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Phone:

0131 608 1002

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Beer52 1 star review on 30th January 2023

Nicola Hanson

Dennis D

Anonymous

Anonymous // 01/01/2019

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“Douglas was very polite and extremely helpful.”

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Posted 3 years ago

“Great selection of beers and snacks!”

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Posted 3 years ago

“I loved the variety of the beers. Some were very out there like Black Forest Ale!”

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Posted 3 years ago

“Really helpful and understanding. Quality support.”

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Posted 3 years ago

“Douglas Munroe was my advisor and he was so lovely, I get anxious over the phone and he made me feel at ease unlike some services and their employees. It was easy to get through to an advisor and the wait time was minimal.”

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Posted 3 years ago

“I spoke with Angus today and he was brilliant giving excellent customer service. The only reason I am cancelling my order is I purchased before Christmas with a view to having some unusual beers in for my Brother when he visits, current lockdown means he is unable to visit and therefore the orders are not required at this time. I will however be re-ordering when he is able to visit again. Fantastic choice of unusual beers make a fantastic talking point.”

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Posted 3 years ago

“Douglas was really polite and resolved my request quickly.”

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Posted 3 years ago

“I've been with Beer52 for a few months. I don't really drink enough to keep the subscription going, but I wanted to say that the beers and customer service are exceptional. It's felt like a real treat to have such a delicious selection each month and whenever I've talked to the team, they are so friendly - it's been a real pleasure. I wish Beer52 all the best!”

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Posted 3 years ago

“I cancelled my membership today and I had to be strong to go through with it. Angus's friendly voice, polite manner and not being pushy at all made it difficult for me. I think it is a wonderful little company with a very interesting selection of beers and I wish all the best for the future.”

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Posted 3 years ago

“I have spoken to Douglas and attended my queries very efficiently. Enjoyed the beers but found it quite expensive though to be fair it is worth it.”

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Posted 3 years ago

“Douglas was excellent at resolving the situation with mutually beneficial solution over the phone on under 10 minutes - Outstanding. Currently unable to collect during Hermes - The worst courier company out there, completely unobtainable - delivery windows, Douglas has put my subscription on hold till I'm capable of taking delivery again. He even arranged a refund on this one! Exceptional customer service that goes to 11, Douglas, you rock 🌟🎸”

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Posted 3 years ago

“Excellent service, good communication & Angus is an absolute gentleman, thank you!”

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Posted 3 years ago

“The beer was lovely and the staff were very helpful and friendly. Just couldn’t afford it anymore.”

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Posted 3 years ago

“Douglas was helpful and polite. 5* Had a bad experience with previous customer service person Michael (0*'s for Michael - he was so rude and patronising to me) so I rang again and luckily got someone helpful.”

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Posted 3 years ago

“Angus was very friendly and helpful and made the cancellation process very easy. Great service, just unfortunate that I had to cancel.”

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Posted 3 years ago

“Got a box at excellent value and customer service was excellent.”

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Posted 3 years ago

“Excellent client service”

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Posted 3 years ago

“Douglas was very understanding and polite even thou I was cancelling my subscription.Delivery was prompt and on time.”

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Posted 3 years ago

“Great customer service! Really helpful”

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Posted 3 years ago

“Really opened my mind on different beers. Varied interesting tastes from around the world. I looked forward to the regular deliveries each month. Rather pricey, but where else can you get a service like this. Gordon excellent (of course!)”

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Posted 3 years ago

Beer52 is rated 4.6 based on 5,029 reviews