Beer52 Reviews

Name: Beer52
Rating: 4.60

4.6 Rating 5,029 Reviews

92 %

of reviewers recommend Beer52

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Metrics

4.6

Based on 5,029 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 63%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	2.3 out of 5

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Phone:

0131 608 1002

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Beer52 1 star review on 30th January 2023

Nicola Hanson

Dennis D

Anonymous

Anonymous // 01/01/2019

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“Super customer service.”

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Posted 3 years ago

“I was initially a bit hesitant about having to call rather than tick a box online to pause or cancel however Douglas was super friendly and dealt with it all really quickly”

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Posted 3 years ago

“Nice and straightforward to cancel.”

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Posted 3 years ago

“I spoke with Douglas about my deliveries and he was very understanding and accommodating. He modified my account and offered me additional beer at the same price.”

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Posted 3 years ago

“Douglas was very helpful when I called, his advice was very helpful”

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Posted 3 years ago

“Very friendly - great service.”

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Posted 3 years ago

“I've used Beer52 for a couple years now? 100 years? It's hard to remember in the pandemic. Shout out to Douglas in customer service for swiftly helping me pause my account for a few months (which has nothing to do with Beer52 itself). Beer52 offers a great way to discover a variety of new brews and brewers when you can't stray far from home for a fairly reasonable price, and this was true even in "the before-times." The snacks and magazines are a nice added touch, as well. My complaints about Beer52's service are: 1) you must make a phone call during working hours to get customer service beyond pausing your account for a month, which isn't the most convenient for working people, 2) you can only pause your account via the website once per month, which means you must make a phone call if you wish to pause for longer, 3) to cancel your subscription, you must make a phone call. Taking action in all 3 of these cases inconveniences busy people and results in added unpleasantness for busy phonephobes. I've never had any issues with the deliveries that necessitated returns or refunds, apart from a single missing snack, which was credited to my account shortly after I emailed customer service about the issue.”

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Posted 3 years ago

“Sound fella, made whole process easy.”

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Posted 3 years ago

“The service provided was very good. We received the beer as stated in the emails. Good quality beers, not the brands we usually drink. Great friendly staff.”

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Posted 3 years ago

“Spoke to a really friendly guy called Douglas on the phone and he helped me out out with my subscription, great customer service! Thank you.”

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Posted 3 years ago

“Good customer service and interesting vibrant beers each month.”

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Posted 3 years ago

“Douglas was very helpful yesterday when I called with a small panic about a delivery (wishing him well with his touch typing learning!) Friendly and professional. Thanks!”

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Posted 3 years ago

“Really straight forward to cancel my subscription. Through no fault of beer52 they’re all really nice just want to cut back on my beer consumption! Thankyou Douglas”

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Posted 3 years ago

“Amazing service! Douglas was super useful, helping me with my request.”

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Posted 3 years ago

“Last year I took up a Beer52 offer as a surprise birthday gift for my husband: and during this "strange" year he has appreciated exploring a wide variety of beers; and we've enjoyed reading the booklets that have accompanied the orders. We also enjoyed the Advent Beer52 box - so the whole subscription has been good. However, as my husband doesn't drink so much beer nowadays I decided to cancel the subscription. I was hesitant about having to phone a "real" person to do this rather than deal with it online, but Douglas was a very good person to chat to. Many thanks for your patience and understanding. I wish him, and the whole Beer52 team all the best and may 2021 and beyond .....”

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Posted 3 years ago

“Great customer service, good offers to be had! Would recommend!”

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Posted 3 years ago

“Great personable service and delicious beers. Clever but friendly marketing techniques!”

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Posted 3 years ago

“Great beers and lovely customer service”

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Posted 3 years ago

“I really enjoyed receiving Beer 52 and would consider using again. It was always a nice surprise to explore what had been sent each month. If you like trying new things I recommend it.”

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Posted 3 years ago

“Very helpful and efficient”

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Posted 3 years ago

Beer52 is rated 4.6 based on 5,029 reviews