Beer52 Reviews

Name: Beer52
Rating: 4.60

4.6 Rating 5,029 Reviews

92 %

of reviewers recommend Beer52

Company Reviews

Questions

Metrics

4.6

Based on 5,029 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 63%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	2.3 out of 5

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Phone:

0131 608 1002

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Beer52 1 star review on 30th January 2023

Nicola Hanson

Dennis D

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My partner and I Love Beer52! The two times I've spoken with them, they've Always been aMaZingly Helpful and just Alll round Brilliant! For example, I spoke with Kirsty today who kindly helped with a few queries I had...She was Truly Great!!! I cannot Recommend this Company Enough...I Truly Can't!!! Lush Beers, Lush People! What More could you want!¿! Thank You Beer52!😊”

Helpful Report

Posted 3 years ago

“Long-term customer who finally decided to cancel after yet another bizarre, unpalatable delivery... Then I find out you MUST PHONE them to cancel your subscription and guess what? Completely uncontactable customer service... no response to emails, nobody answers phones, my only option at this point is to cancel my DD or otherwise prevent them taking cash. Disgraceful business practice.”

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Posted 3 years ago

“Had to track down and replace a missing delivery, Kirsty Cleary was more than helpful and very understanding, especially ringing after a week of night shift! Thank you Kirsty, a pleasure talking to you.”

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Posted 3 years ago

“Excellent service from Kirsty who not only solved my problem but came up with a better solution!”

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Posted 3 years ago

“Kirsty Cleary was absolutely superb in dealing with my account cancellation. She was both engaging and very meticulous. I may return at a later date!”

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Posted 3 years ago

“Was really happy with selection of beers and when I spoke with Kirsty to cancel she was great to deal with and super helpful”

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Posted 3 years ago

“Great service with vast selection of beers that you would get to taste monthly all whilst building up points to get more beer! Kirsty was a fantastic help!”

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Posted 3 years ago

“Good customer service. Kristy was very helpful.”

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Posted 3 years ago

“Good updates, good beer. The one time I needed to speak to them, Angus was helpful and resolved my issue promptly.”

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Posted 3 years ago

“Left disgruntled: Its a great concept but a bad service: My delivery was trashed, squashed cans, empty bottles, snacks and magazine crushed wet and damaged. Beer52 where quick to request photographs that I assume where used to make their own claim to the courier but I received no refund or replacement goods. Even this medium of review does not record companies that do not refund so reviews become bias in favour of bad companies (i wanted to a pics). As you would expect I left!!”

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Posted 3 years ago

“Great beer selection & friendly service 😊 thanks for the help Kirsty Cleary!”

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Posted 3 years ago

“Amazing products and such reasonable prices. Can’t fault at all and customer services are fab too, spoke with Kirsty Cleary today and she was so helpful and friendly!!!”

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Posted 3 years ago

“The beer makes me happy! Some unusual mixtures. Kirsty was excellent as she guided me through various options to extend my membership / postpone deliveries. Thanks.”

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Posted 3 years ago

“Was going to cancel ,but Kirsty explained could.have boxes less frequent and have credit for next box. So staying for the momnent.”

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Posted 3 years ago

“Generally a good service but my last order hasn't turned up. Staff are friendly but it is very difficult to get through on the phone, tried 5 times in three days (20 minutes ringing). Email response is fairly slow. Set aside that Douglas was very helpful on the phone and dealt with the current issues.”

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Posted 3 years ago

“Good informed service”

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Posted 3 years ago

“Kirsty, really helpful and friendly.”

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Posted 3 years ago

“Great customer service from Kirsty Cleary”

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Posted 3 years ago

“Tried to cancel my subscription as I got it for my boyfriend but unfortunately he is unable to move in with me at the moment. As I am changing jobs money will be tight for the next couple of months but I had a lovely chat with Kirsty And she advised me that I can pause my subscription for 3 months, I can also cancel whenever I like or even pause the subscription further if I like. Great news for me and the boyfriend!”

Helpful Report

Posted 3 years ago

“Helpful and friendly gonna keep membership for another month now because of the deal I got but after that I’m afraid I will cancel as beers ain’t worth the doe each month”

Helpful Report

Posted 3 years ago

Beer52 is rated 4.6 based on 5,029 reviews