Beer52 Reviews

Name: Beer52
Rating: 4.60

4.6 Rating 5,029 Reviews

92 %

of reviewers recommend Beer52

Company Reviews

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Metrics

4.6

Based on 5,029 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 63%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	2.3 out of 5

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Phone:

0131 608 1002

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Beer52 1 star review on 30th January 2023

Nicola Hanson

Dennis D

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Every time I contact their customer service I do it through the phone and their customer service is always on point. Last time I phoned in I spoke to Kirsty Cleary and she was very succinct, helpful, apologetic about the problem I was facing and offered a personal solution.”

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Posted 3 years ago

“Received a very friendly and kind call from Kirsty Cleary which I dont see from other companies. Kirsty Cleary is the reason i am staying with Beer52”

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Posted 3 years ago

“I was helped by Joel, he was very nice and kind!”

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Posted 3 years ago

“Kirsty was very helpful and sorted out my query swiftly.....Beer52 still have dispatch issues which need to be sorted quickly or else they are going to lose more subscribers”

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Posted 3 years ago

“5* and beers for Kirsty. She was lovely, understood and answered my issue quickly. Unfortunately the rest of the customer service experience wasn't quite as simple. Firstly waiting for the beer to be delivered first felt unnecessary then calling up to cancel the subscription is very inconvenient as the supported hours are when I should be working myself. Great hold music though.”

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Posted 3 years ago

“I only used it for a one off offer, for xmas”

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Posted 3 years ago

“Unfortunately I will not be in the UK for the next months and had to cancel my Beer52. Joel Gutteridge was so nice and helped me with it. Every time I’ve called Beer52, it’s like I’m speaking to a friend, hahha”

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Posted 3 years ago

“Good and fast service. Good Customer support from Joel Gutteridge Thenks”

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Posted 3 years ago

“Used a 1 time offer code and only paid delivery charges. Can't cancel subscription online you have to call them to do so. Takes a while to get through but spoke with Joel Gutteridge who was very helpful and happily cancelled this for me before I got charged. Typically offers extra deals but didn't feel forced or awkward. Happily go through the process for cheap discount deals in the future. Can't advise on the subscription service but for one off deals I didn't mind the process.”

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Posted 3 years ago

“Kirsty Cleary gave exceptional service and is a credit to your organisation”

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Posted 3 years ago

“Highly recommended company. Always excellent customer service. Joel was particularly friendly and efficient. Many thanks”

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Posted 3 years ago

“The service was excellent, Joel Gutteridge was who helped me and he was really helpful and friendly. The wine was lovely! Still waiting for the beer due to delays, but Beer52 have kept me updated with the situation. I am sure I will order again in the future. Thank you!”

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Posted 3 years ago

“The service is fantastic and I loved getting my monthly beer boxes. Unfortunately I couldn't continue due to a change in circumstances but would definitely consider joining again in future. The selection is fab and the little gifts like the glass and books etc are a nice touch. Even if I can't get the monthly boxes I might still buy some stuff now and again from the shop. The customer service team are super helpful and knowledge, Kirsty Cleary was especially helpful and friendly. Great job guys :)”

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Posted 3 years ago

“Very happy with the quality of the beers that I had delivered. There were a few times though where beers were substituted and I wasn't always happy with what was sent. The final straw was when I was sent a bottle of coke instead of a 12th beer. I have cancelled my subscription with Beer52 since then, but the staff that I spoke to, including Mr Iannis Barron, have been so understanding and helpful that I dare say that I might end up coming back to Beer52 later.”

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Posted 3 years ago

“As my girlfriend is pregnant, I have decided to give up alcohol until the baby arrives. I phoned up to cancel, but Joel suggested I just postpone until later, which was a much better idea. Thanks again.”

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Posted 3 years ago

“We trialled a box of beer from around the world, and was very impressed with the service. It was easy to order, speedy delivery and a wide variety of beer which is not something that we would usually experience. We did phone customer services and spoke to Iannis and he was very helpful and supported us with a speedy resolution to a query we had. Overall, impressed and would recommend.”

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Posted 3 years ago

“Great company and many beers to choose from. Customer service was great, I dealt with a lovely individual called Kirsty who was very attentive, knowledable and friendly who talked me through my options. Thanks!”

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Posted 3 years ago

“I spoke to a lovely friendly gent called Joel. I discussed my subscription and with his help it has been adapted for me for what I feel comfortable with both in terms of money and beer. Joel was very knowledgeable and made me feel inclusive . I also love the selection of the beer on offer and it's different every delivery. Great company highly recommended.”

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Posted 3 years ago

“Really helpful. Kirsty was polite, knowledgeable and sorted my query out very efficiently. A credit to the company!”

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Posted 3 years ago

“A great selection of beers, fast delivery and super friendly customer service from Joel.”

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Posted 3 years ago

Beer52 is rated 4.6 based on 5,029 reviews