Beer52 Reviews

Name: Beer52
Rating: 4.60

4.6 Rating 5,029 Reviews

92 %

of reviewers recommend Beer52

Company Reviews

Questions

Metrics

4.6

Based on 5,029 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 63%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	2.3 out of 5

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Phone:

0131 608 1002

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Beer52 1 star review on 30th January 2023

Nicola Hanson

Dennis D

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great experience overall from beer 52. Had to cancel subscription for now but hope to be back soon. Took a little while to get through to customer services - Spoke to Angus who was helpful and friendly.”

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Posted 3 years ago

“Helpful and friendly”

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Posted 3 years ago

“Called up today to cancel my subscription as the beers wasn't to my taste. I had to call a few times as the line was busy and once I did get through I was put on hold for about 10 minutes. I was looked after by Douglas who was a lovely pleasant man. He asked me which beers I didn't like and offered me a really good deal to try another taste of different beers. On this occasion I decided to wait a little while before ordering again.”

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Posted 3 years ago

“Called to cancel my subscription and I was made aware of the different options available before making my final decision”

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Posted 3 years ago

“I keep trying to cancel my subscription but every time I email then about this I get no answer. When I phone the line is always busy or they disconnect.”

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Posted 3 years ago

“Douglas was really helpful on the phone, nice beer and quick delivery.”

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Posted 3 years ago

“Douglas was very helpful and polite even though I was cancelling my subscription, the beers have been good (mostly) but just not for me, Thanks”

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Posted 3 years ago

“I enjoyed my selection very much. I understand the anxiety people feel when having to phone to cancel but my wait was not too long and Douglas did a good job. I’d give the beers 4 - Douglas 5 but having to phone - sorry 3.5”

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Posted 3 years ago

“Beers are good be very eclectic selection. Customer services very good. Especially Douglas today”

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Posted 3 years ago

“After being on hold a while, once on the phone with Douglas he was really quick and helpful with my request”

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Posted 3 years ago

“Great beer, and Douglas was very helpful over the phone and helped me with everything I needed. Thanks!”

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Posted 3 years ago

“Really happy with the selection of beers and Angus was very helpful on the phone”

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Posted 3 years ago

“Great first person customer service from Douglas. Customer service only marked as 4 due to length of wait for phone. Exposure to new beers from US, Europe and local has been welcome and account management and delivery all been faultless. I have cancelled only due to limitations on selecting types of beer beyond pale/dark.”

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Posted 3 years ago

“Wait time for connection to customer service is is too long (21 mins) I wanted to cancel and Douglas did his best to retain my custom as is his job So no problem with that. He was polite and no hint of pressure which can really put you off a company. My 2 star rating is purely down to the length of wait.”

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Posted 3 years ago

“Quick and easy great stuff”

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Posted 3 years ago

“Quick delivery of first box and great promotional offer. Douglas very helpful with cancelling subscription. Long hold time on phone hence 4 out 5 but great service overall.”

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Posted 3 years ago

“Delicious beer straight to the door. Customer Service can take a while to get through, but is very polite and helpful once you are.”

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Posted 3 years ago

“Great service, easy to deal with and quick delivery”

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Posted 3 years ago

“What can I say, Douglas answered the phone and my question. Top notch. Not his fault, but I had to hold for 28 minutes for a 1 minute call hence 4 out of 5.”

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Posted 3 years ago

“Douglas was very helpful sorting out my query.”

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Posted 3 years ago

Beer52 is rated 4.6 based on 5,029 reviews