Beer52 Reviews

Name: Beer52
Rating: 4.58

4.6 Rating 5,054 Reviews

91 %

of reviewers recommend Beer52

Company Reviews

Questions

Metrics

4.6

Based on 5,054 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 63%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	2.3 out of 5

Visit Website

Phone:

0131 608 1002

Write Your review

Tell us how Beer52 made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Beer52 1 star review on 17th January 2025

Anonymous

Beer52 1 star review on 30th January 2023

Nicola Hanson

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The service was easy to subscribe to, clear and had good quality beers. I suspect I got unlucky with the few I got before I cancelled, but got an awful lot of citrus flavoured IPAs and coffee stouts. Both are nice, but I wanted more variety when I was paying a lot. Notably missing any traditional style ales, but I guess since it's craft that's not the flavour of the day. Cancelling was a bit of a faff, I really don't like it when companies make you phone up as it's a transparent attempt to try and convince you to stay (or just add a little bit more of a mental barrier). Douglas who I rang was friendly despite the canned phrases he had to use to try and retain my custom. Good experience overall despite the criticisms!”

Helpful Report

Posted 4 years ago

“I love the Beer52 concept; it's been especially valuable to me during lockdown. Their customer service is excellent, accessible, friendly, and efficient. The beer selections definitely suggest someone knows their stuff. One point of constructive criticism, I do think the option for more customisation would be nice - I really don't like sours, never found one that I've ever liked, and it would be good to have a menu where you can tick boxes as to which types of beer you would like to exclude from your subscription. Whilst it's decent value for money, it's still not cheap, and I don't want to waste money on a beer I know I won't enjoy.”

Helpful Report

Posted 4 years ago

“Called to cancel my subscription as l was doing a limited amount as a gift for my nephew who had thoroughly enjoyed the beers! Douglas made the whole experience very easy... great customer service; thank you Douglas!”

Helpful Report

Posted 4 years ago

“Decent selection of beers and fast delivery. Though not quite to my taste (Dank Hazy NEIPAs are my thing) so had to cancel, spoke to Douglas about it and he was friendly and got me sorted out quickly.”

Helpful Report

Posted 4 years ago

“I've recently left Beer 52 as my circumstances have changed and I need to economise; but I can safely say that I've enjoyed all the beers, snacks and Ferment magazines during my subscription... A really good selection of quality beers from around the world... Thanks.”

Helpful Report

Posted 4 years ago

“Beer 52 was very good most beers were great only a couple were not i called to cancel my subscription (only because I was joining a gin club ) I talked to Douglas and he was very helpful and gave great service all in all I was very happy with the beers I recieved”

Helpful Report

Posted 4 years ago

“Great beers and customer service.”

Helpful Report

Posted 4 years ago

“Good offers on packages and opportunity to try new beers.”

Helpful Report

Posted 4 years ago

“Was quick and managed to solve my problem”

Helpful Report

Posted 4 years ago

“Enjoyed the beer and Douglas was very helpful on the phone. Not so keen on the hold music though!”

Helpful Report

Posted 4 years ago

“Douglas very helpful on the phone. No stress or fuss when dealing with him”

Helpful Report

Posted 4 years ago

“Nice beers, good delivery system, cancellation was pretty straightforward - only really cancelled for health reasons.”

Helpful Report

Posted 4 years ago

“Good service can't fault them Douglas was really helpful when i cancelled my subscription. He wasn't pushy in trying to get me to stay just gave me some options that were available.”

Helpful Report

Posted 4 years ago

“He was clear, concise and helpful.”

Helpful Report

Posted 4 years ago

“Mostly great beers, but as you'd expect there's often some which end up straight down the sink. But not enough to be an issue. Nice surprise when a case turns up as I went for the quarterly cases. Lost a star as you have to call up (and wait) to cancel, although Douglas was polite and helpful when I did get through.”

Helpful Report

Posted 4 years ago

“Douglas at Customer Service was friendly and helpful, and seemed to have a good understanding of the beer-game. I imagine he has a friendly face and a good beard.”

Helpful Report

Posted 4 years ago

“Called Beer52 to adjust my delivery frequency (took a bit too long to get through, hence 4stars) but once through Doug sorted me out. Straightforward, as it should.”

Helpful Report

Posted 4 years ago

“Got a great deal with Beer52, phones up to cancel my order as I could no longer afford it, spoke to Douglas who was incredibly helpful and also very kind and seemed like a nice genuine person. He made sure I knew that I still had credit on my account that I would lose and that I could pause my account until December.”

Helpful Report

Posted 4 years ago

“Called today to cancel my subscription. Found Douglas understanding of my reasons and was helpful with the outcome.”

Helpful Report

Posted 4 years ago

“Great selection of beers that you won’t find elsewhere”

Helpful Report

Posted 4 years ago

Beer52 is rated 4.6 based on 5,054 reviews