Beer52 Reviews

Name: Beer52
Rating: 4.58

4.6 Rating 5,054 Reviews

91 %

of reviewers recommend Beer52

Company Reviews

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Metrics

4.6

Based on 5,054 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 63%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	2.3 out of 5

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Phone:

0131 608 1002

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Beer52 1 star review on 17th January 2025

Anonymous

Beer52 1 star review on 30th January 2023

Nicola Hanson

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I spoke to customer service, Douglas Munro, who was very friendly and helpful on the phone and happy to help put my order on hold for a few months. The reason my review is 4 stars not 5 is because it took a while of being on hold before I spoke to him.”

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Posted 4 years ago

“Service and products are very good. Personally I was given the subscription as a gift and am not a massive craft beer drinker so have chosen to stop the subscription. Douglas on customer services was very helpful.”

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Posted 4 years ago

“Douglas responded quickly and was very helpful with dealing with my request.”

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Posted 4 years ago

“Douglas was great to deal with, explained that the first box was a gift and the recipient couldn’t afford the sub so changed delivery to myself and paused the sub until Christmas where they can get a discounted box if they take the sub back on. Very easygoing company and pleasure to deal with.”

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Posted 4 years ago

“Contacted to cancel as beers weren't to my liking. Customer service was great, postponed subscription until such time as beers will be more to my taste, plus a discount. Can't fault the customer service”

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Posted 4 years ago

“Customer service great - beers ok but not all to my liking which made it a bit pricey. Offered some deals to keep me on which worked for a month or so!”

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Posted 4 years ago

“Good service but would be better to have an online option to cancel in this day and age!”

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Posted 4 years ago

“Really good service, I have had to take a break for a while, Douglas made the process very easy.”

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Posted 4 years ago

“Good service but would be better to have an online option to cancel.”

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Posted 4 years ago

“Douglas was helpful and a lovely guy. Only problem with beer52 is the price!”

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Posted 4 years ago

“They have some good beers from around the world. There are some "fillers" that can be bought cheaper from the local supermarket but the majority are international.”

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Posted 4 years ago

“The beers were fantastic and really enjoyable, service and delivery were spot on too. I would happily keep my subscription going but I just can't quite justify the price at the moment.”

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Posted 4 years ago

“I enjoyed the beer and thought the service was very good value, I just realised that I am a bit of a beer philistine and can happily drink anything, so no need for this. I agree with some comments here that the heart always sinks when you have to call a phone line to cancel something, but I was only waiting 5 minutes and a very friendly customer service guy called Angus sorted out the cancellation with no fuss. I liked the service very much, it just wasn't for me.”

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Posted 4 years ago

“If you want to expand your beer experience and try something new, this is the thing. I signed up for the free case, which was about £5 for delivery. I'll admit it wasn't really my thing (I think it was a taster), though none of it was un-palatable. The 2nd case arrived when I was away, and my wife put it in the fridge. I've only just looked at it now at it seems a bit better. However I have cancelled my subscription as I have to cut my budget. A bit annoyed I had to ring up to do that (you can pause the subscription for 1 month online). I expected a hard sales pitch and inducements to carry on. However I spoke to Angus (I think), who was very friendly, and we chatted about places in the UK to visit! I probably took up more of his time then vice versa. He cancelled no issues. He did offer 1/3 off the next planned delivery (New York beers which sounded nice), and also asked if I wanted to be kept on mailing list for 1 off offers that don't need subscription. Other than that, nice and easy, with no hard sell.”

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Posted 4 years ago

“I’ve really enjoyed trying some different beers. Excellent customer service too. I’m now on my fourth case but I’m probably going to cancel because I think it’s a bit expensive in the long run. Might return later when I fancy treating myself.”

Helpful Report

Posted 4 years ago

“Nice experience, but currently as the only offer a mixed box rather than an all dark beer box I wasn't getting quite enough of the kind of beer I like. Still, easy enough to cancel so long as you don't mind being on hold for a little. The phone reps have been polite and helpful in my experience.”

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Posted 4 years ago

“Excellent customer relations from Angus explaining that before I progress with cancelling the account I still had a gift voucher in my account that was valid.”

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Posted 4 years ago

“Lovely beers getting me through lockdown. Great and friendly customer service”

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Posted 4 years ago

“Genuinely friendly efficient service. Wonderful selection of high quality beers. Good luck for the future!”

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Posted 4 years ago

“Communications are friendly. Beer is expensive. Great if you are IPA, Stout/Porter, Lager or Sour focused but if you’re after brown, amber, red or golden ales look elsewhere like the pub!”

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Posted 4 years ago

Beer52 is rated 4.6 based on 5,054 reviews