Beer52 Reviews

Name: Beer52
Rating: 4.58

4.6 Rating 5,054 Reviews

91 %

of reviewers recommend Beer52

Company Reviews

Questions

Metrics

4.6

Based on 5,054 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 63%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	2.3 out of 5

Visit Website

Phone:

0131 608 1002

Write Your review

Tell us how Beer52 made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Beer52 1 star review on 17th January 2025

Anonymous

Beer52 1 star review on 30th January 2023

Nicola Hanson

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent customer service, quick delivery of beers and good deals available. Beer selection also very good.”

Helpful Report

Posted 4 years ago

“Great service after 2 cases went missing. Sorted in the end. Much appreciated”

Helpful Report

Posted 4 years ago

“Very friendly and didn’t try to pressurise me into changing my mind to unsubscribe.”

Helpful Report

Posted 4 years ago

“Had a problem with my first delivery, damaged in transit, emailed them regarding the issue a new one was sent straight out and received within a couple of days. Good selection of beers and great customer service when dealing with my problem. Thanks Again.”

Helpful Report

Posted 4 years ago

“Beers were great quality, but I wanted to cancel as we are cutting out alcohol for a bit. Initially I was a bit frustrated being on hold for 18mins to cancel my subscription, but when I spoke to Angus, he was great, no hassle, subscription ended. Speaking to him has given me faith in your company, and I would consider subscribing again in the future as a result of his great customer service. :)”

Helpful Report

Posted 4 years ago

“Ordered and already got my beer the following week. A bit put off that you have to call to cancel subscription but I signed up expecting this so wasn’t that if a big deal. Waited for like 15-20mins or so but the staff were friendly, polite and helpful. Received confirmation of cancellation almost immediately so pretty efficient.”

Helpful Report

Posted 4 years ago

“Pleased with service received by Beer 52”

Helpful Report

Posted 4 years ago

“Friendly company easy to unsubscribe”

Helpful Report

Posted 4 years ago

“Overall good service and delivery on time. I did have an issue with a gift order but this was refunded after the situation was explained.”

Helpful Report

Posted 4 years ago

“Amazing customer service, great bunch of folk over at BEER52. Can't really fault the prices the delivery is fast and quality of the products is second to none! You get a artisan snack and the ferment magazine is a great read. I received an extra free gift as well this month which is a book all about the story of craft beer, a great read! It's a thumbs up from me!”

Helpful Report

Posted 4 years ago

“Very good selection/ products, great intro offers and customer loyalty schemes. Very good customer service and very friendly to talk to when you phone but only 4 star because of the the little guilt tripping to try and make you stay when you need to cancel subscription. (online part, not on the phone) An all dark beer selection would be nice too. Delivery very good.”

Helpful Report

Posted 4 years ago

“I needed to cancel my membership. Apart from being driven mad by repetitive message whilst waiting for a reply, the service was excellent. Angus was great and handled the thing very well.”

Helpful Report

Posted 4 years ago

“Enjoyed the variety and the magazines”

Helpful Report

Posted 4 years ago

“Beer52 whare do I start? Hmmm. Good beers, easy to use, great support. I have just started a subscription and apart from a few missing beers from the last selection replaced by good beers from elsewhere I might add. Customer service is second to none even at a stressful time we are in at present.”

Helpful Report

Posted 4 years ago

“Great beer that I wouldn’t find in my local supermarkets, and gives me the opportunity to try new things. Flexibility of the subscription is also really good.”

Helpful Report

Posted 4 years ago

“Excellent service offered by Angus, very kind and friendly. The world needs more like him! In a separate note it took so long for someone to pick up the phone but I believe this is to do with the fact of being a small company and the current Covid-19 situation.”

Helpful Report

Posted 4 years ago

“You get what you pay for; premium beers for a premium price. Excellent customer service, but may be a bit pricey for some.”

Helpful Report

Posted 4 years ago

“Good selection of beers, good price, prompt delivery and friendly customer service over the phone”

Helpful Report

Posted 4 years ago

“Easy website to use, good prices and prompt delivery - and friendly customer service staff to speak to over the phone”

Helpful Report

Posted 4 years ago

“Super happy with the beer and the customer service. Have been a subscriber for almost 3 years! However, I've been constantly let down by their use of Hermes as a courier. I understand that they're one of the biggest courier companies in the UK, but I've had missing orders, and late orders. Every time Hermes messed up, B52 have been quick to offer a substitution and I've always been satisfied with what they offer.”

Helpful Report

Posted 4 years ago

Beer52 is rated 4.6 based on 5,054 reviews