Beer52 Reviews

Name: Beer52
Rating: 4.60

4.6 Rating 5,029 Reviews

92 %

of reviewers recommend Beer52

Company Reviews

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Metrics

4.6

Based on 5,029 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 63%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	2.3 out of 5

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Phone:

0131 608 1002

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Beer52 1 star review on 30th January 2023

Nicola Hanson

Dennis D

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service and wine. But no longer can afford it”

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Posted 2 years ago

“Products are ok. Overpriced for what you receive. BUT customer service wise, they are appalling! If you are ok waiting days, weeks for responses, getting inconsistent information, and being lied to. Then sign up. If you want to complain, we’ll that’s on another level of comedy. They use the ‘we are a small business’ line a lot, but never actually deal with the matter in hand, fob customers off, don’t answer questions and if you call the number provided the second you say you want to cancel or complain they just hang up! Beer52, 52 stands for the length of days to get your situation resolved or responded too. Just buy from any where else and you’ll be ok. I’m all for supporting small businesses but I’m more for helping peoples mental health, and you’ll go mental trying to get anything resolved with these ticker answering staff members. Small business yet so many different names and none that follow anything through. Bizarre and dishonest.”

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Posted 2 years ago

“Had an issue with delivery (not Beer52's fault, Hermes as usual), was quickly sorted out with no issues at all by Joel G from Beer52. Really helpful”

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Posted 2 years ago

“Very happy to have ordered here. Joel is very nice and helpful, fair price and high quality.”

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Posted 2 years ago

“Very professional Joe Gutteridge was extremely helpful”

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Posted 2 years ago

“Natalie is fantastic. Resolved my query quickly and efficiently. 5*”

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Posted 2 years ago

“I've been a customer for nearly 2 years now and have always had a good experience. Recently there was a problem with my delivery but Natalie was very friendly and helpful and arranged for a replacement”

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Posted 2 years ago

“Very happy with the service i recieved to alter my arrangement. Many thanks to Natalie for helping me.”

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Posted 2 years ago

“Great communication from Joel - nice company to deal with!!”

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Posted 2 years ago

“Megan was extremely helpful and presented as very knowledgeable. She was very friendly in her tone and not in any way pushy. She dealt with my enquiry effectively and efficiently.”

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Posted 2 years ago

“Very good products and really nicely packaged too and very helpful with communication with the beer52 and wine52 very interesting book comes with product to explain where it comes from highly recommend”

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Posted 2 years ago

“Had 3 years of great beers. Excellent customer service, Joel helped me find the membership that suited me best.”

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Posted 2 years ago

“Product was brilliant, bought as a Christmas present and got ourselves a second crate to try! Had a mix up with cancelling the subscription eventually but it was fixed incredibly quickly by Natalie who went above and beyond to fix the issue.”

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Posted 2 years ago

“Great unusual beer. Very enjoyable. Unfortunately had to cancel subscription for a while but Beer 52 was very understanding and helpful.”

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Posted 2 years ago

“Excellent beers, snacks and ales. Great communication from all staff I was in contact with (Natalie, Esther and Neil).”

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Posted 2 years ago

“Great customer service from Natalie 🙂”

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Posted 2 years ago

“Excellent offers and a good package deal! Great customer service. Many thanks!”

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Posted 2 years ago

“The wines I received were lovely and the magazine was very interesting. It was great to know the background of the wine and where it’s from. Delivery was punctual and the wines were packed really well along with the very tasty snacks. The communication from the company has been great and both Natalie and Bethan have been so helpful and friendly. All in all a very positive experience! Many thanks!”

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Posted 2 years ago

“Natalie 5* she was very helpful with getting my wine delivery! Communication was perfect”

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Posted 2 years ago

“I've been using Beer52 now for a number of years and the service has improved even from their high standards. The beers are very well curated, delivery is excellent and they respond to emails very quickly. I had a problem with a delivery and the response was quick and a resolution was offered and implemented to my satisfaction.”

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Posted 2 years ago

Beer52 is rated 4.6 based on 5,029 reviews