Beer52 Reviews

Name: Beer52
Rating: 4.60

4.6 Rating 5,029 Reviews

92 %

of reviewers recommend Beer52

Company Reviews

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Metrics

4.6

Based on 5,029 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 63%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	2.3 out of 5

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Phone:

0131 608 1002

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Beer52 1 star review on 30th January 2023

Nicola Hanson

Dennis D

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“All my dealings with Beer 52 and Douglas in particular have been have been a good experience. Maybe the wait time to get through on the phone was a little protracted but once answered, my request was dealt with quickly.”

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Posted 3 years ago

“Amazing, friendly customer service. You always get a cheery voice at the other end of the phone, but especially Douglas who went out his way to help me with an order that went wrong, he quickly resolved the matter which was much appreciated!! I know you guys are busy, but the team never fail to make me smile! Great company, great team. Thank you Douglas!”

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Posted 3 years ago

“Really good very polite n friendly customer service been provided by the team when I decided to cancel subscription very professional by Kirsty clearly”

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Posted 3 years ago

“Friendly and really helpful. Cheers 🍻👍”

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Posted 3 years ago

“Beers Received and was v good in taste and I rate one of the best beers I ever had. Also I thank Kirsty she is professional and resolved my query. I will again order on occasions.”

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Posted 3 years ago

“Kirsty Cleary was very helpful, friendly & professional and resolved the matter I called about.”

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Posted 3 years ago

“Thanks Kirsty for your advice. It was clear and accurate.”

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Posted 3 years ago

“Had a gift voucher, to claim i had to subscribe, once beer had come i i cancelled dubsriprion , had to do it over phone. Spoke with a woman called Kirsty, she had a wonderful telrphone manner was so pleasant and great customer servicè skills”

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Posted 3 years ago

“Beer52 is advertising themselves as a 'anytime cancel' subscription. It is surprisingly difficult to cancel though as: - there is no option to do it online, you need to actually call them to do so; - I did call them and they told me that they can't cancel yet, there must be a minimum amount of time after I created the account to have it cancelled. This is unacceptable, as I have entered into a contact being given a lie.”

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Posted 3 years ago

“Awful weird beer, no wonder it’s so cheap because no one in their right mind would drink it . Awful service. They never answer the phone. Never reply to DM. Never answer emails. I can’t cancel my subscription to stop this stupid “beer club” thing they have that I didn’t even know I was getting involved in and charged for!”

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Posted 3 years ago

“The beer was great but not as great Kirsty. Give her a pay rise now.”

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Posted 3 years ago

“I had a problem with my delivery in that it didn’t arrive and it was sorted very promptly by Kirsty Cleary, she was very helpful”

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Posted 3 years ago

“Can often pick up good deals on boxes/subscriptions. Was helped kindly to amend and pause my subscription by Kirsty C - thanks for your great customer service, you kept me as a customer when I was planning to leave!”

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Posted 3 years ago

“Just been speaking to Kirsty at Customers Services. Very straight forward and friendly a credit to the organisation.”

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Posted 3 years ago

“Love using Beer52.com , beer delivered straight to your door and excellently packaged. On the one occasion my beer went missing i called and spoke to a very helpful lady called Kirsty Cleary and she resolved the issue in no time at all and got a replacement box sent out to me. Just waiting for it to arrive now so i can carry on enjoying the great beers !”

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Posted 3 years ago

“I had need recently to contact customer care and was helped by Angus D. If all of the customer care team are as helpful as he then you will be in good hands.”

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Posted 3 years ago

“Just had great customer service by Kirsty Cleary. I'd had delivery issues in the past but Kirsty was apologetic, organised putting it right put my mind at rest about future deliveries”

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Posted 3 years ago

“Very good service.. Spoke to Kirsty Cleary who was very helpful and in the end persuaded me to stay another month... Nice beers”

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Posted 3 years ago

“Realised I had never received my box, lost/damaged in transit. Rang and spoke to Kirsty who was brilliant and got it all sorted in no time at all, very efficient. Enjoying all the beers so far.”

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Posted 3 years ago

“Customer service from Kirsty Cleary is exceptional. She offered clear and concise information and explanations along with immediate, no quibble, resolutions to the issues of failed delivery of my orders. Her actions have resulted in me NOT cancelling my subscription. Excellent customer service (shame I had to use them).”

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Posted 3 years ago

Beer52 is rated 4.6 based on 5,029 reviews