Beer52 Reviews

Name: Beer52
Rating: 4.60

4.6 Rating 5,029 Reviews

92 %

of reviewers recommend Beer52

Company Reviews

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Metrics

4.6

Based on 5,029 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 63%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	2.3 out of 5

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Phone:

0131 608 1002

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Beer52 1 star review on 30th January 2023

Nicola Hanson

Dennis D

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered the trial pack. Arrived within good time and a great selection of beer. You have to call to cancel with a fairly long wait time. Other than that a good company that I really hope does well in the future.”

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Posted 3 years ago

“Thanks to Douglas for dealing with my request today :)”

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Posted 3 years ago

“I ordered from BEER52 via Wowcher and have been very disappointed with their service. I was promised 2 sets of hampers paying 2 lots of postage. As yet I am still waiting for them to arrive!!! I can’t get through on the phone and only get generic emails back in reply to emails I’ve sent. £40 may not seem a lot to lose but as a pensioner I cannot afford to purchase 2 more gifts which is very upsetting.”

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Posted 3 years ago

“Ordered beers on a promotion to try. Everything to do with Beer52 including delivery, quality etc was great. I wasn’t personally a fan of the beers and so cancelled my subscription. Douglas was kind and helpful and no messing about when I wanted to cancel. Great service just not for me”

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Posted 3 years ago

“Good beer supplier. Delivery was swift and easy. Not my favourite selection of beers necessarily. But service is good.”

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Posted 3 years ago

“I have ordered a trial case with the option to cancel. However you have to ring to cancel, which is only fine if the phones are answered (15 minutes in a queue). So at the moment, the trial delivery is late, and I can not cancel the next delivery.”

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Posted 3 years ago

“Angus was very polite and professional”

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Posted 3 years ago

“I bought the Beers for my partner a great lover of craft Beers and he absolutely loved them. A great selection with a fab magazine and some tasty free nuts he was over the moon. Highly recommend as a present for a Beer lover. Brilliant customer service from Angus and prompt delivery !!! Well done Beer52”

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Posted 3 years ago

“Really helpful and not pushy at all! Was great at talking me through my options and felt really genuine!”

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Posted 3 years ago

“Angus was really friendly and helpful on the phone, and offered me discount coupons as an option instead of cancelling my subscription. He even apologised for my delivery being late, which I hadn't even noticed as it only took two days! A really nice company with excellent customer service, I'll be back as soon as possible!”

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Posted 3 years ago

“Very friendly, helpful, not pushy, but great salesman! Dinner of the beers were delicious, but I am now of a simple man, hopefully next box is more my taste!”

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Posted 3 years ago

“Douglas was efficient, polite and friendly. Plus he sends people beer - what a guy!”

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Posted 3 years ago

“Was on hold for a while but I assume this is due to a small team, when I reached Douglas he was very helpful and a joy to talk to!”

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Posted 3 years ago

“I had to cancel for personal reasons and Douglas was a delight to deal with. Thank you”

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Posted 3 years ago

“Douglas was very thoughtful and helpful with my enquiries and I had no complaints about the beer quality. The beer was delivered quite quickly though the Hermes tracking was a bit lacking in details.”

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Posted 3 years ago

“Douglas was really helpful. I was very impressed with his knowledge and dedication to the service and in fact stayed as a customer partly because of him (I had originally called to cancel).”

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Posted 3 years ago

“Douglas was really helpful on customer service!!! Just a shame it took forever to get through on the phone!”

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Posted 3 years ago

“The initial mail drop mentioned leave after the trial case which I wanted to do. Douglas tried is very best to encourage me to stay and it was quite tempting but I don't drink enough to make it a viable option. The prices appear quite reasonable although I'm not so sure about Hermes for the delivery. I've had some poor experiences with them in the past with other companies.”

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Posted 3 years ago

“As per the other reviews, Douglas is a pretty sound guy with his offers when you'd like to cancel. Fair options to keep you on the beer train, and a good product regardless”

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Posted 3 years ago

“Good beers and fairly easy to manage your subscription online. The only problem, though, is that you have to ring up and wait on hold in order to cancel the subscription. Douglas, however, was very helpful on the phone once I got through and I especially appreciated how he wasn't too pushy with the offers tempting me to keep my subscription going.”

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Posted 3 years ago

Beer52 is rated 4.6 based on 5,029 reviews