Beer52 Reviews

Name: Beer52
Rating: 4.60

4.6 Rating 5,029 Reviews

92 %

of reviewers recommend Beer52

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Metrics

4.6

Based on 5,029 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 63%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	2.3 out of 5

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Phone:

0131 608 1002

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Beer52 1 star review on 30th January 2023

Nicola Hanson

Dennis D

Anonymous

Anonymous // 01/01/2019

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“Joel was polite, clear and very helpful.”

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Posted 3 years ago

“The beers are amazing, various types - perfect discovery throughout beers world. Extremely professional customer service received from Iannis. Thanks guys!”

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Posted 3 years ago

“First time customer - Ordered a gift box for a family member's birthday. Ordering process was easy and was advised delivery would be up to 3 working days - very happy! 8 days later, the birthday has been and gone and the order still has not been delivered. I have spoken to two customer service reps in the last two days, both were very pleasant however could not explain why the order has not been dispatched and both promised an update from the warehouse the same day, however neither came to fruition. I appreciate there may be issues with couriers in the current climate, but Beer52 should not be advertising delivery times on their website that they cannot fulfil and it should not be up to the customer to chase for updates on their order. I am now waiting to find out if my order can be cancelled (wherever it may be!) and will not be ordering from them again.”

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Posted 3 years ago

“Phoned up today and was pleasantly surprised by how cheery customer service were over the phone, I spoke to Joel Gutteridge and he couldn't be more helpful! Seem like a proper genuine company...and the beer👌”

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Posted 3 years ago

“Great beer and great customer service and Joel Gutteridge in particular shows what customer service is about !!!”

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Posted 3 years ago

“very helpful chap on the line when I called, Iannis could not have been more helpful or understanding”

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Posted 3 years ago

“The beer is delicious and the customer service from Joel was extremely helpful”

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Posted 3 years ago

“Kirsty Cleary Knew exactly how to resolve my missing item very quickly thanks 5*”

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Posted 3 years ago

“Great opening offer with lovely selection. Can't wait to try Karaoke Tears! Unfortunately I'm a slow drinker so rang to cancel further subscriptions. Joel was very friendly and extremely helpful.”

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Posted 3 years ago

“Excellent service over the past year, but time to take a short break. Special thanks go to Iannis Barron for sorting out a short Beer52 holiday. Thanks guys, all the best.”

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Posted 3 years ago

“Tried the free Beer52 trial. Great selection of drinks. Sadly cannot afford a long term membership ATM. Very easy to cancel though on the phone with Iannis Barren”

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Posted 3 years ago

“Thanks to Kirsty for sorting out my cancellation so quickly. Really helpful and pleasant, I’m passing on my next order to my son in law, who enjoys the beer as much as I do.”

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Posted 3 years ago

“I called about cancelling as I have had some issues with delivery, and the advisor, Clare, was incredibly helpful. I stayed on with beer52 and she was able to offer some good options for going forward with my subscription. Thank you!”

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Posted 3 years ago

“Would recommend beer52 to anyone! Such a wide range of beers on offer as well as other little treats! Customer service is fantastic as well - Iannis Barron was very helpful”

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Posted 3 years ago

“Good beers with a flexible subscription to suit changing budget and needs. Joel made changing the subscription smooth”

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Posted 3 years ago

“First order came quickly. I soon realised that I wasn’t a fan of craft beers and cancelled my subscription. It was straight forward to do over the phone and Iannis was a great help.”

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Posted 3 years ago

“I enjoyed the variety of beers and snacks from Beer 52. Thanks to them I got to try some beers I probably would never get to taste elsewhere. I only cancelled because I'm taking a break from alcohol for a while. I hope to be back one day!”

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Posted 3 years ago

“My first case from Beer52 arrived on time. I really enjoyed the mix of beers, the snacks and the Chicago magazine. I was then contacted by Mrs Cleary to explain further my subscription.”

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Posted 3 years ago

“My first case from Beer52 arrived earlier than expected, and I really enjoyed the mix of beers, the snacks and the very informative magazine 'Ferment'. I was then contacted by Kirsty a few days later who helped explain how to manage my membership in future, which was helpful. So very impressed so far!”

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Posted 3 years ago

“Iannis Was really friendly and professional. He stopped me from cancelling my membership.”

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Posted 3 years ago

Beer52 is rated 4.6 based on 5,029 reviews