Beer52 Reviews

Name: Beer52
Rating: 4.60

4.6 Rating 5,029 Reviews

92 %

of reviewers recommend Beer52

Company Reviews

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Metrics

4.6

Based on 5,029 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 63%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	2.3 out of 5

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Phone:

0131 608 1002

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Beer52 1 star review on 30th January 2023

Nicola Hanson

Dennis D

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“£324 a year for 96 terrible cans of beer Be careful ordering from this company. i had a cheap voucher just before Christmas and thought why not give it a go. filled in the relevant stuff on line and my order was delivered. 8 tiny cans of poor tasting beer with sticky labels on. I thought oh well at least i wont be ordering again and it was cheap with the voucher, No less than a moth later they take £27 out of my account for another delivery of the same terrible stuff. I asked for my money back and was refused do then emailed customer service to be told i cant return something that i don't want and they are keeping my money. 2 lessons here read the small print when ordering and don't bother in the first place, 8 very small cans of disappointment. £27 a month for 8 cans thats £324 for 96 small badly tasting beers .”

Helpful Report

Posted 10 months ago

“Scam, they will activate a subscription on first reduced payment that you cannot cancel, had to replace my card.”

Helpful Report

Posted 11 months ago

“Scam artists. Told my wife they’d cancelled. Now received 3 more boxes. Utter charlatans whose business model seems to be scam people rather than offering a good product. AVOID.”

Helpful Report

Posted 11 months ago

“Spoken beer52 twice now to cancel my subscription and the keep taking my money and sending me bloody beers that I don't like. Will now have to speak to my bank to stop this and trading standards! They know what they are doing!!!!!”

Helpful Report

Posted 11 months ago

“Absolute rubbish, joke, scam, fraud. Do not use these scam-sters. They don’t reply to emails and won’t refund you even if you send them back their rubbish over priced beers. Absolutely appalling. No stars for this shameless brand. Vistaprint should stop working with them asap…”

Helpful Report

Posted 1 year ago

“AVOID! Awful company. Sneakily signed me up to subscription without me knowing after free box. As soon as I noticed and contacted them to cancel, refund and stop dispatch they refused and basically said its tough luck. I would certainly not recommend, very overpriced and jot very friendly or helpful customer service. AVOID!”

Helpful Report

Posted 1 year ago

“AVOID AVOID AVOID ..Is this a scam company ? .. I activated a gift card and they got my card details then claimed that some details were wrong with my registration and refused to cancel the account .. my bank says I have to cancel my debit card to stop them continuing to take money and all along they keep claiming that they were in the right but refused to send me an email to confirm anything .... not helpful, rude and it behaves like a scam cash collector operation.. AVOID AVOID AVOID ..”

Helpful Report

Posted 1 year ago

“Pestering phone calls - unable to cancel on line - forced to call up - took 6 minutes to cancel The worst type of company for customer experience”

Helpful Report

Posted 1 year ago

“DO NOT USE!!! Tried to cancel online. Had to call. Called, was told "I HAD TOO" listen to all the offers. Explained I wasn't interested. But was FORCED to listen to them. Said this wasnt legal or part of my consumer rights. Was told it was! Really?! SCAM company avoid.”

Helpful Report

Posted 1 year ago

“scam company that is very difficult to get out of.”

Helpful Report

Posted 1 year ago

“Impossible to cancel subscription. You need to phone them and they don't answer. AVOID”

Helpful Report

Posted 1 year ago

“DO NOT TRUST THIS COMPANY impossible to cancel. have to call and they dont answer”

Helpful Report

Posted 1 year ago

“Free box, great. £27 a box, less great. Having to call to cancel and getting a pushy salesperson pretending to be your friend, awful.”

Helpful Report

Posted 1 year ago

“scam company, maliciously difficult to cancel. Send them an email to support@beer52.com or support@wine52.com then call your card provider and issue a chargeback with a screenshot of your email. Do this right away.”

Helpful Report

Posted 1 year ago

“If I could give zero I would, scam company. Was offered a low cost trial, but was not impressed as most of the beers either tasted like hoegaarden or general IPA. Plus it is bloody expensive (example £27 for 8 coke size beers, but nearly £3.50 each). However, felt rude just taking a trial crate so got another snd then tried to cancel. Imagine my shock, that I could buy as much as I wanted online, but if I wished to cancel I HAVE to call them. After around 10mins of waiting, then convincing them: YES I don't want you subscription of extremely expensive tiny beers, NO I don't want any of your (surprising!) sudden deep sell offers. I finally convinced them to cancel my subscription. This wasn't done and yet another box of tiny (expensive) beers arrived, for which we again were charged. I again HAD to call and was told, “sorry our bad“ “forgot to cancel“, however, “we can't give refunds and won't collect the beers you don't want". Requested to make formal complaint, but, no further contact was made to me. Total scam company, could not recommend staying clear high enough.....”

Helpful Report

Posted 1 year ago

“It’s nice for when you want it but I called up to cancel, with the sole reason being I don’t want to spend on this anymore. The guy then tries to give sell to me, which I politely conversed about but at no point did I say yes I want this. All of a sudden a few days later money is out of my account no notification regarding of any such transaction ever being agreed though i did get one to say 'sorry your leaving' as they sneakily try steal money without any agreement for this purchase. This person on the phone just out to make commission clearly and not paying attention to a word I had said from the beginning. Now a month later they are refusing to refund me even when I have repeatedly said I want to send their product back. This has ruined my life experience with Beer52 and the way this has been handled is disgusting, they are not to be trusted.”

Helpful Report

Posted 1 year ago

“I am writing to provide a detailed feedback regarding an extremely distressing experience with Beer52. It is with absolute certainty that I assert the company's operations to be fraudulent. Despite having cancelled my subscriptions a significant amount of time ago as they do not provide the subscription cancellation on their website, an unauthorised deduction of £27 was unlawfully withdrawn from my bank account early this morning. Immediately, I took swift action by emailing the company to request the cancellation of the subscription once again, fully aware that their telephone lines are operational between 9 am and 6 pm. Within a few hours of the unauthorised deduction, I made contact with the company to demand a refund. To my profound disappointment, the staff member named ANTHONY informed me that I had previously agreed to their terms and conditions, which unequivocally prohibit cancellations within 24 hours of payment and explicitly state that refunds will not be issued once the payment has been processed. Furthermore, I was informed that the company does not accept returns from customers unless the received items are demonstrably faulty. It is of paramount importance to highlight that the delivery of the wines I had ordered is still pending, with no dispatch having taken place thus far. However, despite this fact, the company conveyed to me that they are unable to communicate with the warehouse to halt the dispatch. Additionally, I no longer reside at the address provided for delivery. Astonishingly, I was further advised that it is entirely my responsibility to resolve this matter, with the company claiming sole responsibility to send the wine, even if I am unable to receive the delivery. These circumstances overwhelmingly indicate that the company's primary objective is the pursuit of financial gain, while disregarding their obligation to provide satisfactory customer service. It is abundantly clear that the company fails to provide a comprehensive return policy and has neglected to establish a well-defined cancellation policy. I find this situation both profoundly frustrating and an egregious waste of my valuable time. It appears that the company derives satisfaction from illicitly extracting £27 from unsuspecting customers, arrogantly perceiving such actions as a triumph.”

Helpful Report

Posted 1 year ago

“Ok so trying the beers was nice but it was to be only a trial. Cancelled this morning I hope as the phone call was long drawn out with constant attempts to persuade me to change my mind. Please understand I want to cancel my subscription, its not so difficult.”

Helpful Report

Posted 1 year ago

“Terrible experience. Signed up due to the nature and price of the deal on offer however the company then employed underhanded tactics into keeping me signed up whilst also automatically charging my card the following month leaving me in a financially precarious position. There is NO option to cancel your subscription online once you have made the first payment which is incredibly shady as you have to pay money in order to call the company directly by phone, wait on hold, before speaking to a customer representative in order to cancel. THINK CAREFULLY BEFORE SIGNING UP TO THIS COMPANY as my card was charged without my knowledge and once it had been charged beer52 did nothing to help me out. They claimed once my card had been charged the wine/beer was automatically sent out for delivery, which was strange because I had not received any message from the courier company that it was out for delivery. The delivery was only dispatched 2 days after this claim which shows they are also willing to tell mistruths in order to keep peoples money! At this point I offered to send the delivery back to them at my own cost which was met with a resounding NO. I also then asked if there could be some kind of discount offered as I had a bill to pay and the amount beer52 took from my card meant I could not pay my bill in full. Again this was met with a resounding NO. Basically my interactions with this company left a sour taste in my mouth and I believe people need to hear what happened to me before deciding whether to spend their hard earned cash on a company such as beer52. PS. The actual beer and wine isn't even all that great either. I would personally stay well away!”

Helpful Report

Posted 1 year ago

“I tried to cancel via email as they have previously said they would take cancellations via email. Instead I had an extremely rude and aggressive female call me. Cancellation still doesn’t seem to have been actioned.”

Helpful Report

Posted 1 year ago

Beer52 is rated 4.6 based on 5,029 reviews