Beer52 Reviews

Name: Beer52
Rating: 4.60

4.6 Rating 5,029 Reviews

92 %

of reviewers recommend Beer52

Company Reviews

Questions

Metrics

4.6

Based on 5,029 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 63%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	2.3 out of 5

Visit Website

Phone:

0131 608 1002

Write Your review

Tell us how Beer52 made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Beer52 1 star review on 30th January 2023

Nicola Hanson

Dennis D

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great quality products, excellent offers and when I had a delayed order Iannis kindly looked into it for me and reassured me that they would be with me soon and emailed me directly so I could contact him should my order not show up by the end of the week. Excellent service, well done x”

Helpful Report

Posted 2 years ago

“I was a little disappointed that the delivery took longer than anticipated. However, Kirsty reassured me via email that there would be a selection of all red wines. The wines, I shall be eagerly waiting to share one or two with family over Christmas dinner.”

Helpful Report

Posted 2 years ago

“Amazing experience! I thought we had good beer in Mexico, but these were WOW Kirsty C was so amazing I will definitely sign up again as soon as I come back from Mex”

Helpful Report

Posted 2 years ago

“Was really unhappy with your use of hemes for a delivery company as they are just terrible plus website not very user friendly however a great call agent called Iannis Barron was fantastic on the phone which is really the only reason you got the two start if not for Iannis Barron that score would be lower”

Helpful Report

Posted 2 years ago

“Good selection of beers. Easy company to work with. Callum who I dealt with very helpful, friendly and professional.”

Helpful Report

Posted 2 years ago

“Lovely selection and many thanks to Esther for answering my inquiry in record time . Great service”

Helpful Report

Posted 2 years ago

“Bought as a gift for my husband so he can try some new beers. My delivery had gone missing but Kirsty C arranged for a replacement right away. She was very helpful”

Helpful Report

Posted 2 years ago

“Great selection of beers. Had slight delay with delivery but this was quickly resolved by Kirsty C. Good after sales service.”

Helpful Report

Posted 2 years ago

“How easy to order: 5/5 Price: 3/5 Delivery 4/5 (Hermes with 4hr slot) Package 5/5 Contacting Support 0/5 (20 minutes waiting, no app, no webform, useless "bot" chat, more like 1952 not 2021) Support usefulness 5/5 (friendly, understanding and professional at the same time - thank you Iannis)”

Helpful Report

Posted 2 years ago

“great service from Kirsty who pairs with the wine!”

Helpful Report

Posted 2 years ago

“Ashley Brankin is an asset to you - super helpful and a joy to chat with. I am sorry it has taken me so long to leave this review from our chat on the 11th November.”

Helpful Report

Posted 2 years ago

“I had a great experience when speaking with Iannis previously.”

Helpful Report

Posted 2 years ago

“Iannis Barron is very helpful. I enjoy their service a lot with great wine selection and introduction with a monthly magazine.”

Helpful Report

Posted 2 years ago

“My order seemed to be in transit but never seemed to make it to my address . However with a bit of comunication between myself and kirsty it was sorted. Big thanks to you kirsty.”

Helpful Report

Posted 2 years ago

“Kirsty dealt with my email to cancel my subscription quickly and efficiently. No problem at all. The wines I received were well packaged and I am sure they will be lovely .”

Helpful Report

Posted 2 years ago

“Kirsty was a great help giving me information on my account and helping me cancel. Very polite and kind and the trial is great.”

Helpful Report

Posted 2 years ago

“Natalie was brilliant sorting out my issue. So kind and professional. All sorted. Thank you Natalie.”

Helpful Report

Posted 2 years ago

“Lovely box of beer, nice mix. Great support from Natalie afterwards.”

Helpful Report

Posted 2 years ago

“I got some great support from Natalie at Beer52 regarding how to use vouchers and take advantage of the great offers they have. Thanks!”

Helpful Report

Posted 2 years ago

“Customer service was good had sent a few emails about the cancellation on my subscription and Kirsty was very helpful and sorted it out straight away with my best interests in mind so was happy with that! However I feel as tho the subscription should be highlighted more when you go to buy something as so many people have had a subscription when they haven’t wanted one.”

Helpful Report

Posted 2 years ago

Beer52 is rated 4.6 based on 5,029 reviews