Beer52 Reviews

Name: Beer52
Rating: 4.60

4.6 Rating 5,029 Reviews

92 %

of reviewers recommend Beer52

Company Reviews

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Metrics

4.6

Based on 5,029 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 63%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	2.3 out of 5

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Phone:

0131 608 1002

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Beer52 1 star review on 30th January 2023

Nicola Hanson

Dennis D

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Signed up to Beer 52 for December, tempted by their Beers of Croatia for said month. The box all comprising 330ml cans finally arrived on 29th Dec with only 2 cans related to beers from Croatia, the remainder coming from UK. So certainly nothing to get excited about. They call them awesome beers but I was totally underwhelmed. I had retained the box in case they had dispatched the wrong box or a generic box however given they could not be bothered to respond I will today dump all of their glitzy product into the bin..Is it worth £29 a month,,definately not. My main bug bear is that I wasted my time emailing them on 10th Jan to clarify if this was the correct order. I got a funky holding email and again a week later with zero back emailed once more. As you will find with this company, lots of wow and magic but incapable of helping me. Dont tell me, you were really really busy or you are a really small business or someone has dropped the ball and in 99% of the time you are world beaters in everything you do. As with the other recent review, you can be dazzled by all sorts on their site however try cancelling and thats where their technical limits end. So I have to call them and tell them I want to immediately cancel my membership and guess what the guy having taken my details says 'hey you sound very frustrated, is everything OK with you today'! Like what a joke and the complete nerve of this place to come out with that load of drivel. He then further compounds matters by telling me all about what I am going to lose if I cancel, 100 points for this, 26p discount, a cuddly toy etc--laughable eh--all that effort now but absolutely zero effort beforehand--priceless eh. Tip: If you spent your time actually providing ANY customer service rather than trying to build a deeply insincere empathy for how I feel you would be much better served. Any chance they had of retaining me absolutely went out the window when the guy started with those antics. Yes I am frustrated that your delivery promised to get to me prior to Xmas but arrived on 29th Dec, these things happen. I am frustrated in that when I opened the box I got an underwhelming delivery . I was especially frustrated that I sent 2 emails to your business with regard to my order and as a first time customer you would have thought Beer 52 might have given the illusion of service but you would be wrong. You cared so much about my queries that in return across over a week all I got was silence and then the cheek of your call agent to build empathy when I have to call these people to cancel my service. I had told a lot of family all about Beer 52 so well done Beer 52 you turn me from an advocate to someone who will proactively be telling all and everyone to avoid this silly company for the reasons listed. Deeply unimpressed by the whole experience”

Helpful Report

Posted 2 years ago

“Claire was helpful ( although the telephone wait time was very long ) and email response slow. The inability to cancel or pause your account online is a pain. Personally the book and snacks are unnecessary - I would rather pay less and have the option of those items.”

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Posted 2 years ago

“Fine selection of beers but snacks are a bit hit or miss. Claire is very friendly when you need to get in touch.”

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Posted 2 years ago

“Fantastic wine and company very helpful and responsive”

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Posted 2 years ago

“Bra bra...!”

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Posted 2 years ago

“I sent an e-mail to Kirsty to ask for a few days delay in making a payment and she sorted it out so quickly and without fuss. Excellent service and always so helpful. I would highly recommend Beer52 as the service and choice/quality of the beer is first class.”

Helpful Report

Posted 2 years ago

“Ordered a mixed box of light and dark ales on the introductory promo but only recieved one dark ale out of 8. Beers were nice, but would have preferred a more even mix. The cans are the small size and we feel would be overpriced going forwards at the standard charge. Delivery was a few days late and communication on the run up to xmas was impossible via phone. Box arrived 23rd Dec (ordered 13th Dec) and reply to my delivery queries eventually came through on 31st Dec via facebook message. I replied requesting to cancel my subscription on the same day. I find it odd that you cannot cancel via account options on the website?! Having had no response to my request by the 11th Jan I braved the phoneline again. Luckily I was only on hold for 8 mins this time and my request was processed straight away and the advisor was actually great. All in all a good concept but needs to revise pricing to be more competitive and have more accessible customer service.”

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Posted 2 years ago

“A lady called Esther sorted the change of address really quickly fir jebb”

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Posted 2 years ago

“Exceptional customer service delivered by Natalie. My delivery was delayed and the tracking information was stuck but when I reached out they were able to quickly arrange a complimentary replacement. Very quick response and loved the beer selection. Thanks again”

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Posted 2 years ago

“Kirsty was very helpful and dealt with my query promptly and was very friendly, thanks!”

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Posted 2 years ago

“Impossible to get through. Thank God I used my credit card. Total scam. Stay away!! 56 mins on hold no customer service to speak of.”

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Posted 2 years ago

“Do not join this beer club - absolute appaling customer service some of the beers were ok but just too expensive for what you get - and if you try and cancel youll be waiting and waiting and waiting”

Helpful Report

Posted 2 years ago

“Beer52 had some great introductory offers, whilst Callum within their customer services team was particularly accommodating when helping me to increase my order.”

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Posted 2 years ago

“Esther at beer52 was incredibly helpful when my monthly box had gone missing. Every time I've contacted anyone at beer52 they've always helped me out and gone beyond my expectations.”

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Posted 2 years ago

“Absolutely impossible to get through to cancel my subscription. So far I have spent 2hrs 25 minutes on the telephone, with just a recorded message and music. I have also sent two emails requesting cancellation with no response. Not impressed.”

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Posted 2 years ago

“Some very tasty beers in the cases. Excellent customer service as well - Kirsty was very helpful and gave great support.”

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Posted 2 years ago

“Callum was really helpful, informative and friendly.”

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Posted 2 years ago

“The selections of beers are great. I had an issue with delivery which is understandable during the Christmas period. The customer service was very efficient as Kirsty was quick to deal with my query.”

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Posted 2 years ago

“Very difficult to cancel subscription and they debit your bank account without prior warning. You can only cancel by phone and it took me many attempts to get through. Finally after 25 minutes I was connected and was able to cancel.....however in the meantime I was sent another case and will have to pay postage to send it back. Their business plan is borderline fraudulent on my opinion.....AVOID”

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Posted 2 years ago

“Great company, lovely wine. Customer service by Iannis was very helpful & easy to talk too on the phone.”

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Posted 2 years ago

Beer52 is rated 4.6 based on 5,029 reviews