Beer52 Reviews

Name: Beer52
Rating: 4.58

4.6 Rating 5,054 Reviews

91 %

of reviewers recommend Beer52

Company Reviews

Questions

Metrics

4.6

Based on 5,054 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 63%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	2.3 out of 5

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Phone:

0131 608 1002

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Beer52 1 star review on 17th January 2025

Anonymous

Beer52 1 star review on 30th January 2023

Nicola Hanson

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good and efficient service, no messing, really pleasant customer services through Douglas. Will definitely consider using their full product.”

Helpful Report

Posted 4 years ago

“Douglas Munro super helpful during the call, really friendly and quick solving my issue But please Beer52 - Add a button to cancel your subscription online rather than per phone (Hello 21st century!). I'd like to have my subscription on and off without having to call each time”

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Posted 4 years ago

“On hold a long time but Douglas polite and helpful”

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Posted 4 years ago

“I have enjoyed my beer subscription, but I'm cancelling as not all are to my taste each month. Friendly customer service, but 4 stars as you have to cancel the subscription by phone, and also the long hold time.”

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Posted 4 years ago

“Long hold but Douglas was particularly helpful”

Helpful Report

Posted 4 years ago

“Very friendly, only 4 stars as it would be to make cancelling a subscription available online rather than having to call”

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Posted 4 years ago

“Great beers, quick delivery, flexible subscription. Friendly and helpful customer service from Douglas.”

Helpful Report

Posted 4 years ago

“A good service, I will probably go back to it. They really need to enable subscription cancellation online though. Called up to cancel and it was handled quickly and professionally by Douglas”

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Posted 4 years ago

“I waited a little while to be connected, but Douglas was very helpful when I did get through. He confirmed the benefits I currently had and checked I was aware of them before I confirmed cancellation. Good service, the price is a little high to maintain the offer for me.”

Helpful Report

Posted 4 years ago

“Swift professional response and new address update over phone for our new property. Only difficulty i found was checking my address details on the website so unable to confirm.”

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Posted 4 years ago

“Cancelled my subscription due to a change of lifestyle, really enjoyed having the beers. Douglas was really helpful when I rang to cancel the subscription and offered options to enable me to keep the account open but receive delivery of next consignment several months further down the road. Excellent!!!”

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Posted 4 years ago

“Great quick service! X”

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Posted 4 years ago

“Customer service: I had to wait a few minutes but Douglas was cheerful, polite, knowledgeable and efficient 5/5 Price: 2/5 Delivery: 5/5”

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Posted 4 years ago

“Douglas was polite & sorted out a nice deal for me”

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Posted 4 years ago

“I signed up for an introductory subscription offer which was very good value. The beer was great. I cancelled my sub as the standard price per beer was a little high for me and would prefer a non-subscription based option as I drink a bit more sporadically. Will definitely look at their shop though.”

Helpful Report

Posted 4 years ago

“I enjoyed Beer 52 for 9 months in total, Douglas was a great lad on the phone very helpful. Top set up and great delivery. Just fancy ordering from some breweries for a while. I will likely be back. All the best Beer52”

Helpful Report

Posted 4 years ago

“Douglas was very helpful and sorted out putting my subscription on hold for me, however I would prefer to have the option of cancelling online instead of over the phone.”

Helpful Report

Posted 4 years ago

“Douglas was very helpful and tried to make me stay when phoned to cancel my subscription. Have to say I’m not happy about having to phone to cancel and had to wait quite a time to be connected.”

Helpful Report

Posted 4 years ago

“The beers were well packaged and came promptly. I didn't like a number of the beers as they were too citrus based for me. Having hearing loss made it difficult for me to ring and cancel my subscription and although Douglas was helpful and had a lovely accent I struggled to hear. Another form of contact for those with a hearing disability would be helpful. Thank you.”

Helpful Report

Posted 4 years ago

“I enjoyed all of the beers and the majority of beers were new to me. Customer service was good and I liked being able to read about the beers I enjoyed most in the magazine. Courier sometimes took a few days which was a bit disappointing as I live in the central belt. Value for money diminishes after the introductory offer but I ultimately ended my subscription wanting to lose weight after lockdown. I'll likely dip back in to order some favorites by multipack.”

Helpful Report

Posted 4 years ago

Beer52 is rated 4.6 based on 5,054 reviews