Beer52 Reviews

Name: Beer52
Rating: 4.60

4.6 Rating 5,029 Reviews

92 %

of reviewers recommend Beer52

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Metrics

4.6

Based on 5,029 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 63%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	2.3 out of 5

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Phone:

0131 608 1002

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Beer52 1 star review on 30th January 2023

Nicola Hanson

Dennis D

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“A very interesting and varied selection of beers. Delivery prompt. My problem is that I have a wheat intolerance and quite a few of the beers had wheat in so I have had to cancel my subscription. This was handled very politely and professionally by Angus having had previous advice from a lady colleague to spend my credit before I cancelled.”

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Posted 3 years ago

“loved every beer kirsty was super helpful”

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Posted 3 years ago

“loved every beer kirsty was super helpful”

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Posted 3 years ago

“Really helpful, advised how to use up outstanding balance and cancel at later date without missing out on the credit I’d accrued. Was cancelling as the subscription was to share with brother, but lockdown meant most of boxes were going unused.”

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Posted 3 years ago

“Excellent service”

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Posted 3 years ago

“Great service from Douglas to sort out my subscription - friendly and helpful.”

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Posted 3 years ago

“I have had Beers 52 for 3 months and whilst I have enjoyed the beers it didn't capture my imagination sufficiently to continue my subscription. I found Douglas Munro very helpful when I rang to cancel and they have offered me the option of rejoining at a later date when and if I should require. This is significantly better approach than many who try 'bullying' you to continue”

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Posted 3 years ago

“I have really enjoyed the experience of being with Beer 52. The beers are varied and it teaches you to go outside your normal tastes; I.e I would never have tried an oatmeal stout but I would 100% try one if I saw one out and about. I personally didn’t read the magazine so that was a bit of a waste and it can be frustrating when you find a beer you really like and it’s impossible to get it anywhere. Only leaving as I don’t like drinking at home and the pubs are back open. Kirsty was really helpful and quick at ending my subscription. All in all would recommend and (god forbid) we end up on another lockdown I will be renewing straight away.”

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Posted 3 years ago

“Douglas was great in explaining the credit that I had could be used to my account to make this months box cheaper. Very friendly person to speak to!”

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Posted 3 years ago

“Fantastic beers and great customer service. The magazine is also really great accompaniment to the beers.”

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Posted 3 years ago

“Good non-pushy cancellation service”

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Posted 3 years ago

“Really good customer service! Very helpful and friendly. Agree with other reviews that it would be helpful to have a cancel button on the website.”

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Posted 3 years ago

“Very good service over the phone, Douglas was very helpful. Do wish there was a cancel over the web but can see why there isn’t!”

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Posted 3 years ago

“great customer service on the phone although would also like an option to cancel just on the website”

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Posted 3 years ago

“If you can stand the mental torture of the support line 'hold' music you'll eventually get through to a knowledgeable, helpful & friendly member from customer service”

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Posted 3 years ago

“Very helpful customer service and most interesting selection of beers.”

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Posted 3 years ago

“Beers are delicious (though there are the odd ones I wouldn't choose myself) and the sign-up process is easy to navigate. Douglas was considerate and helpful. Without offers the service can be quite expensive.”

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Posted 3 years ago

“Great selection of beers, very helpful customer service from Kirsty too.”

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Posted 3 years ago

“Very good beers and great customer service”

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Posted 3 years ago

“Beers were overall delicious. I would say if you are willing to pay the price for variety and quality beers it's well worth it. No problems with delivery. Douglas was very helpful and polite, and was genuinely invested in trying to retain my custom, feels rare among companies! Thanks for the experience!”

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Posted 3 years ago

Beer52 is rated 4.6 based on 5,029 reviews