Beer52 Reviews

Name: Beer52
Rating: 4.60

4.6 Rating 5,029 Reviews

92 %

of reviewers recommend Beer52

Company Reviews

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Metrics

4.6

Based on 5,029 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 63%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	2.3 out of 5

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Phone:

0131 608 1002

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Beer52 1 star review on 30th January 2023

Nicola Hanson

Dennis D

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ENJOYED SAMPLING DIFFERENT BEERS. I FOUND DOUGLAS AND THE STAFF PLEASANT AND HELPFUL. THERE SHOULD BE A FACILITY OUTSIDE OF OFFICE HOURS, AS MYSELF AND AM SURE OTHERS FIND IT DIFFICULT TO BE ON HOLD AT WORK, I AM A COMMUNITY NURSE SO HAVING TO BE ON HOLD FOR ANY LENGTH OF TIME IS VERY INCONVENIANT.”

Helpful Report

Posted 3 years ago

“Initial box was full of mixed beers-all of which were great Phoned and spoke to Douglas -he was very efficient and changed my order to light beers and changed my orders to 3 monthly A great company to deal with Cheers Mike”

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Posted 3 years ago

“Interesting beers and good customer service. Fairly expensive for what you get.”

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Posted 3 years ago

“Got a special offer trial box for a relative and he really enjoyed them and will be taking out his own membership. Douglas at Beer 52 was very courteous and helpful with my cancellation and I would definitely recommend the company and the products to friends”

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Posted 3 years ago

“Customer service was very good, Douglas was very polite, friendly and understanding, no hard sell or trying to change my mind when cancelling. My decision was based on not all the beers being to my taste but cannot fault the service.”

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Posted 3 years ago

“Helpful and easy. Douglas was friendly and efficient.”

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Posted 3 years ago

“Excellent customer service, really friendly and helpful. The beer, snacks and book were fantastic, very good price and quick delivery so all in all excellent.”

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Posted 3 years ago

“Great service from Beer52 and specifically Douglas. Friendly, professional and efficient service. Fast delivery and overall excellent value. Superb products and a genuine Beer Odyssey every month 😊”

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Posted 3 years ago

“Ordered for Christmas a present took payment out nothing as arrived not answering phone”

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Posted 3 years ago

“Excellent customer service”

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Posted 3 years ago

“Really good selection of beers to cater for all tastes. Customer service is excellent and very helpful.”

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Posted 3 years ago

“My opinion , the customer service work fine.”

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Posted 3 years ago

“Introductory offer was great and super easy to cancel, Douglas was really nice on the phone”

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Posted 3 years ago

“Service good, delivery prompt. Interesting variety of beers but unfortunately none were beers I particularly enjoyed. I tried two boxes but decided to cancel after the second batch also didn't include anything I really liked. Membership cancellation was easy and handled well.”

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Posted 3 years ago

“Nice variety of beers.great service. Douglas was very pleasant and easy to talk to. He convinced me stay for 1 more month.i think I will. I like to support local businesses.”

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Posted 3 years ago

“Quality of beers and product availability is good. Delivery to the door is seamless however the taste is not to my liking, but definitely worth a try at the introduction price.”

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Posted 3 years ago

“I received 10 Polish beers with my free order, all were delicious. I would have continued with subscription if times weren’t so hard at the moment. Excellent customer service especially from Angus, very understanding and made it really easy to unsubscribe with no problems so not sure what the review below is on about. You just can’t please some people, even with free beer.”

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Posted 3 years ago

“The beers weren’t anything special, the idea of beers delivered to your door great, but when you need to cancel your subscription, problems begin, it’s not that easy. First you answer a lot of questions and pop ups then your told to phone them to cancel. Then you get stuck on answer phone for over 10 minutes at a time. Not good customer service.”

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Posted 3 years ago

“Although the original package was damaged in transit, Beer52 got a replacement out really quickly and the service from Angus was great. Nice beers, too!”

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Posted 3 years ago

“Excellent product and very efficient customer service. Spoke to Douglas Munro about a refund that I was expecting. He was extremely helpful on the phone and even followed up my request with a confirmation email shortly afterwards advising that my refund had been arranged. I highly recommend this company.”

Helpful Report

Posted 3 years ago

Beer52 is rated 4.6 based on 5,029 reviews