Beer52 Reviews

Name: Beer52
Rating: 4.60

4.6 Rating 5,029 Reviews

92 %

of reviewers recommend Beer52

Company Reviews

Questions

Metrics

4.6

Based on 5,029 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 63%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	2.3 out of 5

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Phone:

0131 608 1002

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Beer52 1 star review on 30th January 2023

Nicola Hanson

Dennis D

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very good customer service. Good wine as well!”

Helpful Report

Posted 2 years ago

“I recently had cause to query my order with Beer52 when the box I had ordered was somehow delayed through a delivery issue. I got in touch and an employee in their Customer Service department called Zen arranged for a new box to be sent out immediately, which was extremely helpful.”

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Posted 2 years ago

“Quick delivery, high-quality products, easy to cancel the subscription. Thank you, Iannis for your help!”

Helpful Report

Posted 2 years ago

“Great company accompanied with great service, had a postage issue but was resolved quickly and with ease. Unfortunately I have had to cancel my subscription only due to increasing living costs in the current climate. Maria, Natalie and Dale were very helpful and understanding, great service from them all. When the time comes and I can afford to continue I will come back. 5*”

Helpful Report

Posted 2 years ago

“I very much enjoyed the monthly wine club. There is a great variety of wines alongside a great magazine talking you through the different wines and the regions they’re from, alongside other great content. The snacks were also great. when I wanted to postpone my next box, the customer service team were quick to respond and very helpful. Natalie was 5*”

Helpful Report

Posted 2 years ago

“Great customer service and products! Maria helped with my query. Would recommend for winer/beer fans to give it a go. The magazine and snacks are a nice touch.”

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Posted 2 years ago

“Great service - Joel was really helpful and corrected my order quickly, looking forward to tasting the wine”

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Posted 2 years ago

“I had an excellent experience but unfortunately had to cancel my membership. The beers were great and came with unexpected snacks. The employees were all very helpful, particularly Iannis Barron who aided me with my membership throughout. Would highly recommend.”

Helpful Report

Posted 2 years ago

“This company has the friendliest most helpful customer service I have ever experienced - from phone calls and e mails over the course of my subscription, Dale, Alex and Felix have all been lovely to deal with. The beer’s pretty good too! 😁”

Helpful Report

Posted 2 years ago

“Very good beer some of them are a bit weird tasting and strong, but the most are nice and refreshing, tad expensive for how many you get. Also great customer service from Natalie and Kirsty C.”

Helpful Report

Posted 2 years ago

“Had some broken bottles in my delivery. Customer service responded very quickly with a credit note, no questions asked. Felix was very helpful! As a customer felt very appreciated. At a time when we are all looking at the luxuries that we can cut, the customer service I have received will ensure that I look at the less customer friendly luxuries before I think about Beer52. Plus, the beers are great. Please keep it up!”

Helpful Report

Posted 2 years ago

“Excellent service and reliable delivery of supplies. Kirsty, the Craft Beer Advisor / Keyboard Team Captain, dealt with my request with very prompt efficiency.”

Helpful Report

Posted 2 years ago

“I had an issue with a failed delivery of one months box due to an issue with the delivery service. Natalie, Paul and Kirsty were involved in sorting out the issue which resulted in everything getting sorted out.”

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Posted 2 years ago

“Great offering and customer service. I had to make some changes to my account and subscription - Michael and Felix were very friendly, super professional and sorted my queries out within minutes.”

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Posted 2 years ago

“Very helpful people special Natalie very recommended 👌 👍”

Helpful Report

Posted 2 years ago

“Had a problem with the courier company but Natalie at BEER52 sorted it all out with no hassle.”

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Posted 2 years ago

“Great company and customer service is excellent. They really value the customer and strive to make the experience the best it can be for the consumer. The wine is delicious too with fast delivery”

Helpful Report

Posted 2 years ago

“I had a box that wasn't delivered so I queried this via the Beer52 website. Joel promptly got back to me, apologised and has requested a new box to be delivered. The customer service is always spot on, whatever the query or request is!”

Helpful Report

Posted 2 years ago

“Top service, with top products Always enjoy buying from Beer52 (and now Wine 52). Great section of products, love the little snacks that come into the box. Also fantastic customer support. And I'm not just saying that because the rep (Maria) has the same name as my wife. Always friendly and polite and helpful”

Helpful Report

Posted 2 years ago

“I have nothing but praise for the quality and variety of the beers, the prompt and efficient delivery, and the customer service. Receiving the subscription monthly case of beer is fun, and it's so much more than just drinking beer. Without Beer52 and left to my own devices to choose beers I would never have discovered such a variety. The staff are great too. Very quick to respond to emails and extremely friendly and helpful. My latest email exchange with the staff prompted me to write this review as Felix really couldn't have been more helpful.”

Helpful Report

Posted 2 years ago

Beer52 is rated 4.6 based on 5,029 reviews