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Beer52 Reviews

4.6 Rating 5,054 Reviews
F
Happiness Grade
F

Refund - Difficult

33.33%
Industry Average
Three weeks later (long after Fathers' Day) it still had not arrived, so I messaged Beer52 to cancel the order and ask for a refund.
posted 3 years ago - Anonymous
Beer52 where quick to request photographs that I assume where used to make their own claim to the courier but I received no refund or replacement goods.
posted 3 years ago - Mr H
A disaster. Please avoid. Order placed and didn’t arrive. Had to chase Resent but never resent. Finally an email unable to fulfill the order. Now I await the battle for a refund.
posted 3 years ago - Anonymous
On complaining to customer service I was offered £3 refund for the bottle that was broken.
posted 4 years ago - Gill Odenthal
) A week went by and another email saying that the missing beer was out of stock, so they would refund me the one beer.
posted 4 years ago - Anonymous
I will try another time in a minute, to ensure future orders are cancelled, together with a refund of the last payment as the order was cancelled after the first paid delivery.
posted 4 years ago - John Telling
All the beers I wanted went out of stock refunded after 3 weeks.
posted 4 years ago - Dean McLagan
Scammed me out of 25 pounds, took money before they said no offer of refund. Lied about order already being sent.
posted 4 years ago - Derek
Subscription box did not arrive and neither replacement nor a refund is available. FYI Hermes are used as their delivering service which may explain issues. I have now cancelled my subscription and gone with another beer subscription provider. When they want your money their customer service is very good, but when you are owed it is appalling.
posted 4 years ago - Anonymous
Appalling customer service. Cancelled my subscription over the phone, assumed all was done. But then earlier this month a box arrives and id been charged for it. Emailed straight away and after 2 weeks worth of forward and backward emails they claim not be able to find the phonecall so won’t refund. After speaking to others it seems it isn’t the first time they’ve used this excuse. Avoid
posted 4 years ago - Jake