Beer52 Reviews

Name: Beer52
Rating: 4.60

4.6 Rating 5,029 Reviews

92 %

of reviewers recommend Beer52

Company Reviews

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Metrics

4.6

Based on 5,029 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 63%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	2.3 out of 5

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Phone:

0131 608 1002

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Beer52 1 star review on 30th January 2023

Nicola Hanson

Dennis D

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great beers and service. Only leaving because I started the subscription for my dad for Christmas. Great service on the phone, informative without the pressure to stay. Douglas was very helpful.”

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Posted 3 years ago

“Great chat with Douglas - very understanding despite my unsubscribing and truly tried his best to get me to stay.... 9 times out of 10 it would have worked but sadly difficult personal circumstances for me.”

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Posted 3 years ago

“Friendly and helpful. Very good at persuading me NOT to cancel for one more box.”

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Posted 3 years ago

“Good response from Beer52 today. Nice to speak with Douglas today who was very helpful and very understanding with my order and my acquired beer tastes!”

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Posted 3 years ago

“I've really enjoyed being a Beer52 customer - there were only about 3 beers I didn't like over an 8-month membership. The bonus snacks were a welcome inclusion, too. My deliveries were prompt and well packed. When it came to discussing my account, Douglas was really friendly and helpful.”

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Posted 3 years ago

“Douglas helped me with my query and promptly phoned me back due to my bad phone line.”

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Posted 3 years ago

“Douglas was really helpful with my subscription query and helped get it sorted really quickly.”

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Posted 3 years ago

“Great variety of beers and great service, i prefer the german style beers though so thats why i left. Douglas was easy to deal with and cancelled the subscription. Phone call was quick and easy”

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Posted 3 years ago

“Very easy to talk to.”

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Posted 3 years ago

“First box never arrived, very unhappy with the need to phone to cancel as it feels like the business model is to keep customers by making it inconvenient for them to cancel, Douglas in customer service was friendly and cancelled my membership quickly after waiting on hold for 5-6 mins”

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Posted 3 years ago

“Douglas was a very friendly and he was very efficient.”

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Posted 3 years ago

“Great beer, great customer service. Thanks Douglas Munro.”

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Posted 3 years ago

“Extremely helpful staff and tasty beer. Great selection of ales. Douglas was absolutely brilliant! Really helpful chap, I was buying for my staff at work and needed advice on particular beers, first class service! I'll be back soon Russ www.lovetoframe.com”

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Posted 3 years ago

“Really helpful and able to offer me brilliant advice”

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Posted 3 years ago

“Beer52 was very easy to work around on the website, very clear with their communications and email Updates on delivery. The staff are very friendly and Douglas was a pleasure to speak to on the phone. It’s a shame I’ve had to cancel my membership for the time being, however I would defiantly recommend & re-consider for myself in the future.”

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Posted 3 years ago

“A good service. Intro and special prices are very good. Regular price is a bit steep when you break it down to per beer, and account for the randomness. However it is good for getting more variety and trying different brewers/countries of origin. Had to cancel due to change in personal financial situation, but had a good experience on the helpline with Douglas. Would recommend to any who enjoy good beer.”

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Posted 3 years ago

“Lovely variety of beers well package and a wonderful gift if you like beer new flavours a real treat .”

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Posted 3 years ago

“Good customer service, efficient, polite, knowledgeable.”

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Posted 3 years ago

“Great company, great beer, great customer service. Only issues. 1. I'd like an option to not have a magazine. 2. 2 snacks in a box instead of 1. 3. I'm poor.”

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Posted 3 years ago

“Polite service from Douglas to close my account. He pointed out I had a discount. I hope to be back when the covid restrictions are over. Helpful reminder. ✓”

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Posted 3 years ago

Beer52 is rated 4.6 based on 5,029 reviews