Beer52 Reviews

Name: Beer52
Rating: 4.60

4.6 Rating 5,029 Reviews

92 %

of reviewers recommend Beer52

Company Reviews

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Metrics

4.6

Based on 5,029 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 63%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	2.3 out of 5

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Phone:

0131 608 1002

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Beer52 1 star review on 30th January 2023

Nicola Hanson

Dennis D

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great selection of unusual beers which are really different from what you can buy in the supermarket. Also an excellent customer service from Beer52 overall, particularly Kirsty who was really friendly, helpful and efficient in sorting out a complex shipping issue for me. They also provide lots of flexibility around subscriptions so you don't feel locked in. Great company.”

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Posted 3 years ago

“Great service. Learned a lot about different beers and looked forward to my box arriving. Easy to change order to suit my preferences. Very professional customer service.”

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Posted 3 years ago

“Douglas was great and very happy to help. Sorry to cancel my subscription. I really wanted to love them. But it seems my taste buds have changed. If you ever do cider. I’ll be back!”

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Posted 3 years ago

“A great bit of customer service by Douglas when I called to cancel my subscription...he even tried to keep me with some offers without sounding pushy. A tremendous asset to your business, I only more customer service was like that! One negative, the hold time to speak to someone was ridiculous - over 15 minutes of my life I won't get back! I appreciate you don't want people to cancel, but the option to do so online would benefit the customer!”

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Posted 3 years ago

“Douglas was great at actioning my request, friendly too.”

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Posted 3 years ago

“Douglas was clear and helpful but most importantly friendly! The customer service was in no-way pushy and I put the phone down smiling from such a pleasant conversation. Price and value of product was great, however the delivery time was a bit longer than expected.”

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Posted 3 years ago

“Douglas was very good on the call in cancelling my subscription. It did however take more than 15 minutes to get through at my cost. I would much prefer being able to cancel on line without the need to speak to someone.”

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Posted 3 years ago

“Very nice beers for reasonable price.”

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Posted 3 years ago

“Douglas was lovely, brilliantly explained all options and steps, and added some humour and levity in our conversations. Douglas is doing great work!”

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Posted 3 years ago

“Douglas was excellent, he explained things clearly with no pushy sales patter, he is an asset to Beer 52.”

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Posted 3 years ago

“Douglas was helpful when I rang to cancel my subscription. He did all he could to retain me as a customer but unfortunately due to a change in circumstances, a beer subscription is no longer suitable for me. I did enjoy Beer52 though, a good variety of beers to suit all.”

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Posted 3 years ago

“Douglas was very friendly and helpful and made sure I was aware of all the products available & specific for me. Not pushy sales, just a very nice gentleman”

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Posted 3 years ago

“Kirsty was brilliant! Thank you for your help!”

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Posted 3 years ago

“Very useful info from Douglas”

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Posted 3 years ago

“Thanks for your help today Douglas was much appreciated good customer service”

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Posted 3 years ago

“Thanks Douglas!”

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Posted 3 years ago

“Great customer service from Douglas today, thanks!”

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Posted 3 years ago

“Customer service is excellent, responsive personal email. I had a query about a payment, Angus handled it with enthusiasm and was professional. Recommend this company!”

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Posted 3 years ago

“Excellent customer service from Kirsty. Fab subscription service with excellent quality beers included! Highly recommended!”

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Posted 3 years ago

“Douglas Monroe, very helpful. Thanks”

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Posted 3 years ago

Beer52 is rated 4.6 based on 5,029 reviews