Beer52 Reviews

Name: Beer52
Rating: 4.60

4.6 Rating 5,029 Reviews

92 %

of reviewers recommend Beer52

Company Reviews

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Metrics

4.6

Based on 5,029 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 63%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	2.3 out of 5

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Phone:

0131 608 1002

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Beer52 1 star review on 30th January 2023

Nicola Hanson

Dennis D

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good free first boxes for beer and wine (just paid shipping) but a little too expensive for me! Despite being very busy this time of year Dale and Natalie were great with getting back to me when I wanted to cancel!”

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Posted 2 years ago

“Claire was very accommodating and kind on the phone. Great service!”

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Posted 2 years ago

“Great customer service and a very knowledgeable staff team.”

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Posted 2 years ago

“My husband really enjoyed his Beer52 boxes, which I bought as a birthday present for him. He particularly enjoyed the range of beers and the surprise snacks. Customer service was also very good, especially ially Natalie and Dale who I conversed with via email.”

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Posted 2 years ago

“I have had both beer and wine from beer 52. They had great offers for first box and lived trying the different beers. The wines I have not tried yet but my Mum took a bottle snd enjoyed it. I have just spoke to Claire and have changed my subscription to every 3 months. Claire was very helpful and beer 52 have been great to deal with. I will definately order again at some point.”

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Posted 2 years ago

“Beer52 have been amazing, I first got a membership during Christmas but i wanted to change my subscription to every 3 months. Kirsty, who helped me throughout, couldn't have been more friendly, helpful and understanding. She was always willing to help and within a few emails it was all sorted! Now I have my beer subscription at a pace that suits me best for it to be enjoyed with family and my girlfriend a like. Thank you for the help! :)”

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Posted 2 years ago

“Well done Kirsty, great customer service”

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Posted 2 years ago

“Beer52 have a brilliant customer services team. I spoke to Clare who was helpful and said understanding. Yes they want to keep your custom but I did not feel pressured just presented with the information.”

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Posted 2 years ago

“Thank you Natalie for outstanding customer service.”

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Posted 2 years ago

“Natalie was very helpful sorting out my issues.”

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Posted 2 years ago

“What a great selection of tasty beers and unexpected surprises - Belgian, American, English. Questions regarding delivery and payment are being answered promptly, and not by bots, but by friendly human beings, Natalie in my case, who take the time to explain the process and to rearrange deliveries if necessary. A fine addition to my beer-loving life! A.”

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Posted 2 years ago

“I've been using their beer subscription service for about 2 years now and decided to put my points to use in the shop, ordering a selection of beers for our new home. Sadly, there was a problem with the delivery, so I decided to give them a call. I was looked after by the lovely Claire who, as well as resolving my issue, was an utter joy to talk to! Thank you for all you help, Claire :)”

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Posted 2 years ago

“I started a subscription but because of personal circumstances changing I need to cancel. I emailed to get these cancelled as I work during their opening hours. Natalie was an amazing help and sorted everything out! Great Customer services and an extremely friendly team. Thank you”

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Posted 2 years ago

“I rang to discuss subscription options and Claire was very helpful”

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Posted 2 years ago

“Claire was extremely helpful and very friendly and is a credit to the company”

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Posted 2 years ago

“Claire at Beer52 was super helpful. The beers are great, the snacks hit the spot, the mags a good read and their customer service are top-notch. If you like beer then whats not to like with Beer52? If you haven't already, give them a go”

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Posted 2 years ago

“Called to cancel my subscription my wife apparently signed me up to at Christmas. I only drink beer at Christmas so wasn’t practical, beer was lovely. Spoke to the lovely lady Claire (very polite) and she swiftly cancelled the subscription straight away.”

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Posted 2 years ago

“I had to contact Beer 52 as my delivery hadn't arrived. The girl I spoke to couldn't have been more helpful. Her name was Kirsty and I'm happy to say everything is sorted. I got my beer and we will definitely be buying off them again. 🌟🌟🌟🌟🌟”

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Posted 2 years ago

“Well this review is in response to yet another very helpful conversation I have had with Natalie at Beer 52. I have not got enough good things to say about my Beer 52 subscription. 1. Great range of beers every month. 2. Timely (correction...speedy) delivery. 3. Great website for me to review my beers earning me more free beer, and also to do anything I need to do with my account/subscription. 4. Great unintrusive structured marketing ideas that earn me and my friends more (sometimes free) beers. I HATE unsolicited marketing but honestly I am awash with beer not e-mails. I'm almost excited to receive one! 5. No commitments/cancel any time policy...you won't cancel. 6. Fantastic online chat service coupled with responsive e-mail customer service follow through if I want to vary my sub or (as you will) want to order more. 7. Despite not having the time to read their free ferment magazine I do dip in and it provides a great backdrop and context to their beers for that month. This month...Scotland! Yey. 8. Despite not eating carby snacks there are those in my family that take advantage of what are actually good inclusions with each delivery, they are not just silly add ons like, say, the little gifts you find in Christmas Crackers. Which brings me to my closing of this review...Beer 52's Christmas Calendar simply made my Christmas. Brilliant. Slàinte 🏴󠁧󠁢󠁳󠁣󠁴󠁿🍻”

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Posted 2 years ago

“Always great beers and great customer service (although they're always incredibly busy and my take a while to respond). Many thanks to Natalie in this instance for sorting out an issue over a burst can in my latest delivery.”

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Posted 2 years ago

Beer52 is rated 4.6 based on 5,029 reviews