Beer52 Reviews

Name: Beer52
Rating: 4.60

4.6 Rating 5,029 Reviews

92 %

of reviewers recommend Beer52

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Metrics

4.6

Based on 5,029 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 63%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	2.3 out of 5

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Phone:

0131 608 1002

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Beer52 1 star review on 30th January 2023

Nicola Hanson

Dennis D

Anonymous

Anonymous // 01/01/2019

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“Beers made a good gift for girlfriend's dad. Douglas from customer service was very helpful! Would recommend :)”

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Posted 3 years ago

“Really great company and great beers. The delivery and price is really good. The customer service is excellent.”

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Posted 3 years ago

“Liked the variety of beers.”

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Posted 3 years ago

“Fast delivery, lots of deals to take advantage of, great customer service on the phone!”

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Posted 3 years ago

“Douglas was excellent in helping with my query. Quick and efficient, but friendly too. Even though I was cancelling my membership he wasn't pushy or "salesy" in trying to get me to stay, which was nice and reassuring!”

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Posted 3 years ago

“Really happy with the beers so far and received great support and advice when I spoke to Doug on the support line. Wish the guys all the success in the world.”

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Posted 3 years ago

“Awesome support from Douglas. Really understand and was able to find a option that works. Cheers buddy!”

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Posted 3 years ago

“Customer service was excellent. Spoke to Douglas who was very friendly and polite.”

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Posted 3 years ago

“Great beers and I really like the magazines with the box, and the customer service is always excellent (today, great service from Douglas).”

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Posted 3 years ago

“Really helpful and delt with request efficiency. Thank you”

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Posted 3 years ago

“I love Beer52 - the beers are consistently great and interesting, and the customer service is always excellent (today, great service from Angus). I could not recommend more highly (and I was initially sceptical)!”

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Posted 3 years ago

“Angus was very helpful and friendly.”

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Posted 3 years ago

“Douglas was extremely helpful in organising a new delivery plan that currently meets my needs.”

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Posted 3 years ago

“Douglas was very helpful! Called to cancel my subscription and he understood my reasoning - offered me a month half price plus a couple of extra beers! Just need to remember to cancel next month now 😂”

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Posted 3 years ago

“I was reluctant to write this review, but after weeks of failed attempts to get Beer52 to acknowledge and rectify my grievance I am giving in. Beer52 will happily take your money, but if there is a problem will do everything in their power not to return it. In my case, I ordered three expensive beers for Christmas. They delivered just two, with no explanation of why. I wrote to them immediately, and some 7 days later replied asking me for the details (though I had already given them.) A week went by and another email saying that the missing beer was out of stock, so they would refund me the one beer. The problem was, I had paid delivery and was not willing to do that for just two beers. This is a small amount, but rather than simply refund me the delivery, or offer to send me another beer, they offered me the chance to buy more discounted beer, or return the beers at my own expense. This is astonishingly poor customer service - all they had to was acknowledge that I was out of pocket and rectify it, but they quibbled over a few pounds, and told me I was in the wrong. They had the audacity to tell me that they are a small company and I should be understanding. But it was my money, not theirs! Additionally, they say they will reply within 3 days, but it's always 7. If you phone, they tell you to email. Their 'formal' complaints process involves them saying a manager said no. The beer is... ok. The mixed beer packs are heavily on the light side, when I would prefer more than 2 dark beers in a box of 12. There are better subscriptions out there. Come on Beer52 - you have a chance to provide the public with a new, good beer model, but you let yourselves down on worse customer service then the big breweries. Take a course in customer service - and don't quibble. You're embarrassing yourselves.”

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Posted 3 years ago

“Great selection of beers and also great customer service. I suffer from anxiety and hate phone calls but the chap on the phone was lovely and helped me get what i wanted from my beer52 subscription 👍❤ *his name was Douglas*”

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Posted 3 years ago

“I am amazed, 99% of people on here have referred to Douglas, I have rang 3 times and spoke to 3 different people. Today promised a call back by 2 different people, none of them Douglas, one hour later, no call. I cancelled on 6th January, I have just received notification my delivery is on the way, why, when it has been cancelled. Got little or no sense out of Sam, who promised to ring back, not been done. I will try another time in a minute, to ensure future orders are cancelled, together with a refund of the last payment as the order was cancelled after the first paid delivery. It is very odd that the "Fails" towards the end of the call, it has done it twice, very peculiar. I have viewed 120 comments on here and am staggered that I am the only one that has had issues, perhaps there is an agenda that I am not seeing.”

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Posted 3 years ago

“Great customer service very helpful”

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Posted 3 years ago

“Wonderful customer service, friendly and attentive. Douglas did his best to retain me as a client but fully took in board my comments.”

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Posted 3 years ago

“Very helpful with options for managing my account. They listened to my needs and provided solutions.”

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Posted 3 years ago

Beer52 is rated 4.6 based on 5,029 reviews