Beer52 Reviews

Name: Beer52
Rating: 4.58

4.6 Rating 5,054 Reviews

91 %

of reviewers recommend Beer52

Company Reviews

Questions

Metrics

4.6

Based on 5,054 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 63%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	2.3 out of 5

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Phone:

0131 608 1002

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Beer52 1 star review on 17th January 2025

Anonymous

Beer52 1 star review on 30th January 2023

Nicola Hanson

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Loved the concept but learnt it wasn't for me. Customer service has always been great - just spoke to Douglas who was very clear and helpful, price was good value for trying out new things and delivery was very simple.”

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Posted 4 years ago

“Very professional and open service.”

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Posted 4 years ago

“Tailored my case to suit my taste.”

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Posted 4 years ago

“Overall great service and they totally understood why I cancelled my membership. Would not rule out using them again in the future.”

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Posted 4 years ago

“Good beer and customer service”

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Posted 4 years ago

“We started having a monthly subscription during lockdown. Beers a bit variable but always well packaged and no problems with delivery or customer service .”

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Posted 4 years ago

“Great beers and service, it was just a bit too pricey for me. When I called to cancel, Douglas was very helpful and friendly.”

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Posted 4 years ago

“Good customer service, I just found that I wasn't enjoying the beer as much as I'd hoped.”

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Posted 4 years ago

“Excellent customer service from Douglas”

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Posted 4 years ago

“Enjoyed being a member for last few years. Douglas was very helpful”

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Posted 4 years ago

“Advisor was affable and listened to what I had to say, working with me to get the right result with my subscription. Prompt follow-up email and didn't feel strong-armed into doing something I didn't want.”

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Posted 4 years ago

“Good selection of beer, if a little strong for my palate, always delivered when expected, always in good condition. Price seems comparable with other competitors and I would (and have) recommend Beer52 to craft ale lovers”

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Posted 4 years ago

“Great company and idea- and brilliantly looked after by Douglas on the phone!”

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Posted 4 years ago

“I loved my subscription - always an excellent variety of beers! Unfortunately, I now have to cancel it as I'm leaving the country. Spoke to Douglas Munro on the phone who said I could get my final box with a discount as I had credits in my account. This is great! However, I must call again after the final box arrived to cancel. Would have been better if the subscription could be cancelled immediately without having to call again, or that cancellations can be done online rather than having to call. Apart from that, I'd recommend Beer52 to anyone who loves craft beers and is keen to try new stuff!”

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Posted 4 years ago

“I enjoyed the Beers and the helpful service but decided not to continue .”

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Posted 4 years ago

“The beer is good but for health reasons I need to take a break. Trying to cancel or longterm suspension is not made easy by Beer52 on the website and not much better by phone. Douglas very helpful and understanding but waiting 7 minutes to get through not good!”

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Posted 4 years ago

“he product is exactly as expected and cannot be faulted. I had to cancel my subscription after using a gift code voucher due to monetary constraints. The reason for the 4 stars is because the subscription has to be cancelled through a phoneline and force customers to remain on hold. Plus, the mandatory questions to convince customers to remain members of the service is a bit 'last decade.' Though, I found the gentleman on the phone, Mr Douglas Monro, to be a perfectly considerate person. I never felt rushed or judged. There was no further pressing on any matters and no intrusive questions. Very good.”

Helpful Report

Posted 4 years ago

“The product is exactly as expected and cannot be faulted. I had to cancel my subscription after using a gift code voucher due to monetary constraints. The reason for the 4 stars is because the subscription has to be cancelled through a phoneline and force customers to remain on hold. Plus, the mandatory questions to convince customers to remain members of the service is a bit 'last decade.' Though, I found the gentleman on the phone, Mr Douglas Monro, to be a perfectly considerate person. I never felt rushed or judged. There was no further pressing on any matters and no intrusive questions. Very good.”

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Posted 4 years ago

“Phoned to cancel my subscription and spoke to Douglas, who was friendly and helpful”

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Posted 4 years ago

“Customer service has always been very good. I had to cancel and I’m self employed and work is a bit slow at the moment. Douglas was excellent, he explained the options and I felt he understood my financial position. Really good service guys, will be back hopefully in the future when things improve”

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Posted 4 years ago

Beer52 is rated 4.6 based on 5,054 reviews