Beer52 Reviews

Name: Beer52
Rating: 4.60

4.6 Rating 5,029 Reviews

92 %

of reviewers recommend Beer52

Company Reviews

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Metrics

4.6

Based on 5,029 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 63%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	2.3 out of 5

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Phone:

0131 608 1002

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Beer52 1 star review on 30th January 2023

Nicola Hanson

Dennis D

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good service by Douglas!”

Helpful Report

Posted 3 years ago

“I tried out the Beer 52 introductory offer having received a flyer in a homebrew supplies delivery. I was impressed by the concept and ease of ordering. Delivery took a while due to Covid restrictions, but the selection of beers when they arrived was certainly broad. Having tasted them all, the sweet porters and heavily hopped IPAs were not really my thing, but have certainly broadened my beer horizons.”

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Posted 3 years ago

“This Company offers no way to cancel their subscription box. They don't answer e-mails or phones. I would not recommend them at all. Be warned, They actively scour review sights and flag negative reviews for deletion. They also have a suspicious amount of 5 star reviews from new users to combat the negativity. I have reported them for fraud.”

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Posted 3 years ago

“Great customer service from Douglas, very helpful, friendly and efficient.”

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Posted 3 years ago

“Good communication. Delivery was a bit Iate but b good customer service to find it. Beers nice and great offers.”

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Posted 3 years ago

“Nice beers, quick delivery and good offers. Many thanks to Douglas in customer services for helping me make changes to my account.”

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Posted 3 years ago

“Beer 52 is a great concept and a good company to deal with, Douglas was very helpful in Customer Services when I called them”

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Posted 3 years ago

“Nice beers and generous offers. Douglas in customer service was very helpful and efficient when I wanted to make changes to my account.”

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Posted 3 years ago

“Great range of beers, plan to buy again in future, and a big shout out to Douglas who took care of my questions when I called customer support. Thank you”

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Posted 3 years ago

“Very easy to arrange the subscription and add and remove the amount you get every month though adding in a cancel subscription on the website would be good. They have always arrived on time for me and the magazine and snack are a nice touch to the whole thing”

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Posted 3 years ago

“Good selection of beer with my first order. Sampled 3 so far and others to send out with Christmas presents. Going for 2nd order at 50% of standard price - should arrive to celebrate New year!”

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Posted 3 years ago

“Good customer service, Douglas helped me change the date of my next delivery and fixed my issue quickly.”

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Posted 3 years ago

“Spoke to the customer service. Very helpful and polite.”

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Posted 3 years ago

“Spoke to Douglas today. He was excellent. Understood and was able to answer all my questions clearly. Wish all call takers at all companies were as good.”

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Posted 3 years ago

“Tried the offer of 10 beers for just the £5.95 postage and the beers were really good! Can't afford to continue at full price for now, so when I called to cancel Douglas was very understanding and didn't try to hard sell, he just took my details to send offers to and hopefully I'll be in a position in the future to take advantage of themAdam”

Helpful Report

Posted 3 years ago

“Douglas was extremely helpful & did offer me plenty of options which I appreciated but did help me immensely. I did give you 4 rather than 5 stars simply because I was ‘on hold’ for almost 30 minutes...”

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Posted 3 years ago

“Lengthy wait to get through to the team, but when I got through they were helpful. The beer I got was a good variety and tasty!”

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Posted 3 years ago

“Nice selection of beer. Customer service was pleasant, although the hold time was longer than expected. Cancellation process is long winded, it would be better to have the option to cancel through your online account. 4 stars as it would be more convenient to fully control your account online.”

Helpful Report

Posted 3 years ago

“Impossible to cancel once signed up. Easy to signup on line but they insist you cancel buy phone which is impossible to get through. I have had to have my credit card company block future payments to Beer 52 !! I would have bought future cases from them but not after this experience. I will buy from a reputable local retailer in future.”

Helpful Report

Posted 3 years ago

“Great selection of Beers from around the world and amazing opportunity to try Beers that you wouldn’t otherwise try.”

Helpful Report

Posted 3 years ago

Beer52 is rated 4.6 based on 5,029 reviews