Beer52 Reviews

Name: Beer52
Rating: 4.60

4.6 Rating 5,029 Reviews

92 %

of reviewers recommend Beer52

Company Reviews

Questions

Metrics

4.6

Based on 5,029 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 63%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	2.3 out of 5

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Phone:

0131 608 1002

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Beer52 1 star review on 30th January 2023

Nicola Hanson

Dennis D

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Like many people do with subscriptions - I signed up to an initial offer and forgot to cancel (entirely my fault). Got through to Kirsty who was outstanding at dealing with my issue, and provided loads of great alternatives to the monthly subscription.”

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Posted 3 years ago

“Wonderful service and good beers at a fair price!”

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Posted 3 years ago

“Great beers and great customer service from Kirsty”

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Posted 3 years ago

“I would like to thank Kirsty C for her excellent customer service. She helped me resolve an issue and was very pleasant and helpful on the phone. Thanks Kirsty! Thanks Beer52!”

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Posted 3 years ago

“Variety, book and glasses made each delivery very interesting”

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Posted 3 years ago

“They appear to get the hump and fail to return emails after you tell them you don't want their exclusive one time offer in an attempt to keep you from cancelling the membership. I only want the free one month trial. I left this same review on Google and they appear to have removed theirself from Google reviews. Maybe cause there were many bad and honest reviews.”

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Posted 3 years ago

“Kirsty was super friendly and helpful on the phone.”

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Posted 3 years ago

“Great selection of beers, free delievery and some nice freebies. Customer service was fab as well, I decided I would prefer to use the bottle shop and choose the beers that I loved over the subscription and Kirsty was super frinedly and helpful in assisting me.”

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Posted 3 years ago

“Even though I was cancelling my subscription, Kirsty was very helpful and gave my plenty of additional options.”

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Posted 3 years ago

“Great Customer Service from Kirsty, friendly and very helpful”

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Posted 3 years ago

“I've been with Beer 52 for over five years now and most of the time things go smoothly. I've had a few delivery problems when cases have gone astray during the Covid period, but people like Angus pull out all the stops to make sure you get your beer and make you feel a valued customer.”

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Posted 3 years ago

“Quiet a wait to get through but very friendly and helpful.”

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Posted 3 years ago

“Good products and good selection - perhaps a little pricey for what you get but it's stuff you can't easily find elsewhere. Customer service is excellent! Kirsty could not have been more helpful.”

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Posted 3 years ago

“Bit of a wait for the phone to be answered but once I did get through, Douglas was a huge help in resolving my query, thank you!”

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Posted 3 years ago

“Have been really impressed with the customer services at Beer52. There was a bit of a queue to get through but when there Kirsty was very polite and helpful. I was talked through my options and was able to do what I needed.”

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Posted 3 years ago

“Excellent costumer care!! Friendly, informative and polite!! My request Was dealt quickly!!”

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Posted 3 years ago

“Echo what Alan Powell said of “All my dealings with Beer 52 and Douglas in particular have been have been a good experience. Maybe the wait time to get through on the phone was a little protracted but once answered, my request was dealt with quickly.””

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Posted 3 years ago

“There was a bit of a phone queue to get through, but once through, customer services were v helpful. Doulgas was v professional and polite, spoke through all relevant options and was able to do what I needed.”

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Posted 3 years ago

“I phoned to discuss cancelling my subscription as I have had it for a while and fancied a change. Discussed options with support agent (Douglas) and we agreed to pause for 3 months. This was a good outcome and Douglas was very friendly and helpful. Only downside was the time I had to wait in thw queue on the phone. This is the 3rd time I have had a ~15-20 min wait”

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Posted 3 years ago

“An order was delayed, I contacted Beer52 and Kirsty was extremely helpful, resolving the issue quickly.”

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Posted 3 years ago

Beer52 is rated 4.6 based on 5,029 reviews