Bensons For Beds Reviews

“ Customer Service was very nice on the phone and apologised for our unhappiness with the mattress. ”

“ As I result I tried to contact the Eve customer service on the number provided (03309120997) I called at 0821hrs and again at 0834hrs. ”

“ Service closed. ”

“ Absolutely shocking after sales service. ”

“ Can only offer another Bensons For Beds horror story. Purchased a top quality bed (king size divan plus mattress) in November 2023 from Bensons in Harrogate. Great to begin with but within 6 months I began to experience back pain and noticed sagging on both sides of the mattress despite having faithfully rotated the mattress on a regular basis. I complained in store and a so- called technician from Emmiera was sent to inspect the mattress. He was here for 10 minutes and announced that he could find nothing wrong with the mattress and that he would get a good nights sleep on the mattress. I am very dissatisfied and am not sure quite what my next step will be. One thing is for certain. I can no longer sleep in this bed. The back pain is too severe! I really am very disappointed with the product quality and customer service offered by Bensons For Beds! ”

“ Part missing from bed Elderly parents having to sleep on floor for 7-10 days. Customer service is shocking. Avoid. ”

“ Then when we looked at the bed they sent us to right bases rang up customer services, they said we had to wait other month to receive the left base, so we said we told him to come and collect the bed we’re not interested no more your service was diabolical so now we have to wait for two weeks for them to come and collect the bed and it’s clogging our living room and having a disabled brother is finding it difficult to walk around, but when I explain this to customer services, they didn’t care. ”

“ The person this bed was for has been sleeping on the floor in anticipation of delivery, we now have to start again! I have phoned Customer service who do not appear to answer their phones and disconnect incoming calls after about 30 minutes of me hanging on. ”

“ While Bensons excelled at selling me the mattress, their customer service when it came to returns was abysmal. ”

“ The product quality is poor, and the service has been nothing short of a nightmare. ”