“I purchased a pair of boots in February. I received my boots in April. Once I finally received them the boots were the wrong size. Not just 1 size off, but five sizes off. It’s appears that they just picked any size of boots & just sent them . The boots material looked cheap (looks like the rubber used for my floor mats in my my car). Not leather. In other words, the boots were cheaply made. Very disappointed!!”
“I would have given Berrylook a 0 rating! I am still waiting for my order for 3 dresses since February 2020. Sent them numerous queries but did not get a single reply. Terrible customer service. I wish I had read the reviews before I ordered anything from them. Looks like my money is gone with the wind. BIG REGRET buying from them!”
“Called and called trying get an address to return an order...never can get a response.have been on hold for 40+ minutes.
I will never buy from this site
HORRIBLE CUSTOMER SERVICE”
“Ordinato il 17 febbraio 2020 ordine E1600275 per 65.26 euro...arrivo solo 1 articolo....segnalato spediremo altri articoli mai arrivati...aprile 2020”
“BEWARE, DON'T SPEND YOUR MONEY HERE AT BERRYLOOK!
I will give them one star for their smart crooked a..; Berrylook should be shut down to protect people spending hard earned money on their products. I have three reasons for that;
1. Their sizes are way too small to be compared to any other size we are used to in North America. Yet they present customers with US sizes;
2. The quality of their items is nothing like they advertise; if you buy a leather shoe, you get a rubber something, that's if you are lucky enough to get something shipped to you; the same goes for the colour of what you ordered,
3. They never address your concerns if you write to them to complain of (1), (2) above and delays in shipment.
They sure have no business ethic at all.”
“🤬 SCANNERS 🤬 I purchased four dresses XL i was so disappointed 😡the dresses didn't look like what the models where wearing, material so so thin you could see through it, the sad part about it no return shipping label, they 'RIPED ME OFF' No return slip, SCAM, SCAM
SCAMMERS”
“Order some dresses, in January still haven’t received them, apparently I won’t be, sorry I never read reviews and have lost £59.09, also have not been able to get in touch as the emails get sent back as undelivered PLEASE DO NOT USE BERRYLOOK RUBBISH COMPANY if they are a company.”
“Zero stars should be a choice. I am mad they are even allowed to advertise on face book and Instagram. I have ordered from other sites advertised there and got my merchandise. This place goes radio silent once they have your money. One month and nothing. I wish I would have read these reviews... don't waste your money. It says ships in 3-14 days literally 30 days and I have not received even so much as an email, certainly no merchandise!”
“It is a shame this is NOT a for real outfit because I really like the pics of clothes they post. DO NOT waste your $$! I have found Zulliey to be very good & great customer service with simalar items (just FYI)”
“I ordered red boots. It took 3 months for me to receive my order. And they were nothing like what was in the description. I received Orange, platform boots. Poor quality.”
“I agree with someone else's review. I would give this company a 0 if I could. Absolutely terrible in customer service, delivery, and refund/returns. It has been three months since I ordered a pair of sandals and I have yet to see them. When trying to contact them on their website I always received an error. I sent an email and never received a reply. When I finally found a customer service number (845.481.1333 and 1.919.725.7706), the person, "Jimmy", I spoke to told me the reason I had not received my product was because it was out of stock due to coronavirus. On the website the same sandals had gone on sale!! Not out of stock! When trying to cancel the order and get a refund (which should be an easy task) I was told I had to DOWNLOAD an app called Team Viewer where the refund form would be. Apparently the company had to use this app in order to make sure I am the person the money was going to and that they would convert the right currency. (Just send it to the same card/account the order was made on!) When I asked if there was any other way to get the refund without downloading something on to my laptop, and what "changes" the app would do in my laptop, the customer service rep got very short tempered saying "don't give me 'uh, erm, um, blah blah blah. Just tell me if you are going to do it or not. I don't have a lot of time." I promptly hung up, clicked "no" to the download, and ran a scan on my laptop. I wish I had seen the reviews of this company first. That will always be the first thing I check now.”
“Berrylook should be shut down. They took my money and never shipped my shoes. I asked for a refund and they were very slow to respond, but finally agreed, but they never have refunded me. I'm still sending an email per day in hopes to get my refund. DO NOT SHOP WITH BERRYLOOK!!!”
“Please do not shop with Berrylook! This company is horrible, just read all the poor reviews. I have been waiting for a refund for a product that they never shipped. They certainly did not have any problem taking my money even before anything ever shipped. I email them daily asking for a status and pleading for my refund. I get the same canned response that their financial department is working to process. No they are not, they hope I stop emailing. I wish this site could be shut down, why can't it? How is a company like this allowed to operate in the USA?”
“DO NOT ORDER FROM THIS COMPANY!!! I should have read the reviews before ordering. I lost 86.00. I never received the items. When I call the number it just keeps ringing. TOTAL SCAM!!!!”
“Please do not oil order from this fake co or scam. I ordered a pool r of shoes and never received them. I called them several times and never got an answer. Just got a recording, left a message and none called me back. Never again will I order. I hope they get caught.”
“Thank you all for your reviews, seriously!!! I was so close to purchasing 4 tops. I am grateful for all your comments and warnings. A "burn" I don't need!”
“I'm just writing this to thank you all for warning me away! I almost placed an order but there were a few red flags so I thought I better dig a bit deeper...glad I did! So this one is out but do any of you have good experiences with other online clothing retailers? If so, could you share which ones? Thanks!”
