Bertie & Jack Reviews

Name: Bertie & Jack
Rating: 4.93

4.9 Rating 863 Reviews

99 %

of reviewers recommend Bertie & Jack

4.9

Based on 863 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	2 - 3 Hours

Visit Website

Email:

hello@bertieandjack.co.uk

Location:

25 Frankland Close, Bath
Bath

Write Your review

Tell us how Bertie & Jack made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Bertie & Jack 5 star review on 8th August 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My purchase is for a Christmas gift, so hope the recipients will like it as I do. Unfortunately the mount has a slight mark on it, possibly a pencil mark. As it’s a gift I contacted “Bertie & Jack” and they responded very quickly with the offer of a new mount for me to change. Hopefully when it arrives it will be easy to do. Had it not been a gift I wouldn’t have bothered complaining. The product is very nicely packaged and courier excellent. This this is a unique gift and website offers a really good variety.”

Helpful Report

Posted 7 years ago

Thanks for the review Jan - we really appreciate it. And if you do have any problems re-framing the replacement mount, do get back in touch with Ellen.

Posted 7 years ago

“Perfect service, great choice of pictures will spread the word about Bertie & Jack.”

Helpful Report

Posted 7 years ago

Pleased to hear it Russell. Thanks so much for the review.

Posted 7 years ago

“Excellent service and product! Such speedy delivery and the product was beautiful - perfect wedding gift! Thank you :)”

Helpful Report

Posted 7 years ago

Our pleasure Kate - we're pleased you like it :)

Posted 7 years ago

“The wife loved the picture. Delivery and quality of product are excellent. Well packaged and protected. Thank you!”

Helpful Report

Posted 7 years ago

Thanks for the review James - we really appreciate it. And we're pleased to hear that you're better half is enjoying her artwork :)

Posted 7 years ago

“Brought print to go in our new kitchen,when I realised you could have a personal message added for no extra cost was really pleased.Easy to use web site and very quick delivery.”

Helpful Report

Posted 7 years ago

We're so pleased our website was easy-to-use and we hope that the artwork is a good fit for your kitchen. Thanks so much for the review - it means a lot.

Posted 7 years ago

“Lovely, quirky pictures that look even better when personalised. Great customer service (I’d made an error on my personalised order, I e-mailed direct & received an acknowledgment noting my error straight away). I then received picture in 2 days 👍🏻”

Helpful Report

Posted 7 years ago

We're so pleased we were able to create you the personalised artwork you were after. And thanks so much for your lovely feedback - we love hearing from our fab customers.

Posted 7 years ago

“Great customer service and fabulous product”

Helpful Report

Posted 7 years ago

That'a great to hear. Thanks for the review - it means a lot.

Posted 7 years ago

“Thank you so much for wrapping my friend's birthday present so beautifully :) She loved it!”

Helpful Report

Posted 7 years ago

Our pleasure - pleased she liked it :)

Posted 7 years ago

“Gorgeous artwork, love the personalisation, the perfect gift”

Helpful Report

Posted 7 years ago

We're so pleased you like it - thanks for the review.

Posted 7 years ago

“Great service with such short notice, brilliant birthday present, one of a kind. Thank you”

Helpful Report

Posted 7 years ago

Our pleasure Terry. Thanks for the review - we really appreciate it.

Posted 7 years ago

“Great quality product, excellent website, and useful responses to email enquiries, which I find pretty rare for online companies TBH...”

Helpful Report

Posted 7 years ago

Ha! We're pleased to hear that we exceeded expectations. Thanks for the review, we really appreciate the feedback.

Posted 7 years ago

“Lovely picture, exactly what I wanted as a gift for my niece. Excellent service.”

Helpful Report

Posted 7 years ago

Thanks for the review Diana and we're delighted that we were able to help.

Posted 7 years ago

“This was my second visit 1st visit I bought a Friendly Fox 2nd visit I bought a bunny.On both trips, I found the staff very helpful nothing was to much trouble I am hoping to buy another picture soon.Thank you”

Helpful Report

Posted 7 years ago

Thanks for the review Jacqueline - we look forward to seeing you back at the stall soon.

Posted 7 years ago

“Wonderful gift for my daughter who has other prints from this collection . Expensive but worth it !”

Helpful Report

Posted 7 years ago

We hope your daughter enjoys the new addition to her collection - thanks for the lovely review.

Posted 7 years ago

“Love the picture perfect size and good quality”

Helpful Report

Posted 7 years ago

Thanks for the review - we're so pleased you like it.

Posted 7 years ago

“Amazing product, love the personalisation available. Fast delivery”

Helpful Report

Posted 7 years ago

Thanks so much for the great review - it really means a lot.

Posted 7 years ago

“This is the fifth Bertie and jack picture we have bought. They are beautifuly made.”

Helpful Report

Posted 7 years ago

Wow! That's quite a collection. Thanks for the fab feedback - we really do appreciate it.

Posted 7 years ago

“Excellent product and excellent service. I cannot praise it enough.”

Helpful Report

Posted 7 years ago

We're pleased to hear it- thanks for the lovely review. We really do appreciate it.

Posted 7 years ago

“The order was processed and dispatched very quickly. Arrived the day after it was ordered, great!”

Helpful Report

Posted 7 years ago

Pleased to hear it Elizabeth! Thanks for taking the time to leave a review :)

Posted 7 years ago

“Ellen stayed in contact with me when the item I was after was available again. She also helped to put the order through via email as I was struggling to place it online. Smooth and easy transaction, speedy deliver and very happy with my “happy family” print.”

Helpful Report

Posted 7 years ago

Bertie & Jack is rated 4.9 based on 863 reviews