Best at hire Reviews

Name: Best at hire
Rating: 4.57

4.6 Rating 328 Reviews

91 %

of reviewers recommend Best at hire

4.6

Based on 328 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

Visit Website

Phone:

0344 288 8088

Email:

info@bestathire.co.uk

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Best at hire 5 star review on 16th October 2021

Zoe Lambert

Best at hire 5 star review on 6th May 2021

Jon Gardner

Best at hire 5 star review on 1st December 2017

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The 1 star is just for the purpose of writing this review. No Stars for this company! Before hiring I called the company to clarify how it works, as this was my first time. The guy then went on to say ORDER FROM THE WEBSITE IT IS EASY, it took me about 30min to order 1 item. Chose delivery and collection. The the special instructions I stated to call me 1 hour before arrival and opted for the PM slot, to them be called at 11 saying they are 20-30min away! Purchased shampoo then to be told that they do not do this item anymore and got 4 SMALL tablets instead (£7.82)! Collection day opted for AM, was at my site for 3hours waiting. When 12 hit I called to find out what was happening with the collection to then be told they have not got the space to come and collect and will collect the next day. Just do yourself a favour and don’t use this company.”

Helpful Report

Posted 3 years ago

“Stated price is not actually possible. The advertised price of a scarifier is just under £18/day. When you proceed, they mandate an RCD plug at £2.50 ( I have one / do not need to rent one) and an insurance waiver of £2.97. These are not options. So the actual price is 30% higher than stated.”

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Posted 3 years ago

“Good service , tools and reasonable price. Staff friendly”

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Posted 3 years ago

“Excellent service, clean machine and in good working order”

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Posted 3 years ago

“Good kit and prices. Easy to extend hire period.”

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Posted 3 years ago

“Friendly company. Good clean equipment and delivered and collected when arranged. Will use again”

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Posted 3 years ago

“Booked and prepaid for the hire of a stump grinder for one day. Delivery and pick-up efficient. Worth noting that the headline price on the website is click bait as the price after all the 'extras' was 92% more. You need to add Delivery (I guess optional if you have van/trailer), Damage waiver (I was not told that this was optional) VAT and consumables/service (tank of petrol wear and tear of the teeth). The grinder was caked with dried on mud and chippings underneath. The grinder teeth were blunt and out of alignment (note I paid for wear!). The nuts securing the teeth were rounded off so I couldn't adjust them (reported this and was told it's a design fault!). So, grinding took longer due to the blunt teeth. Even though the machine was delivered filthy I felt obliged to pressure wash the machine as the T&Cs state I may be charged for cleaning. After pick-up I received a further charge for 35.50. So called the depot who after checking for a few minutes told me I had to contact the HQ/call centre. HQ 'think' I was invoiced for a longer hire in error. They would try credit but may have to charge my credit card and then refund (I have not given them express permission to charge in the first instance). So, in summary, I feel they deserve one star but the people were helpful so gave them the benefit. 'bestathire.co.uk' need to sharpen their act (and teeth)!”

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Posted 3 years ago

“Well i won't be using again, 5 pound charge for a tank of petrol that holds less than a litre, equipment not collected on day arranged, with no contact from you, when we contacted you were told sorry there was a knock on effect and we have to wait for collection this afternoon, so tough that you have wasted a day waiting on our inefficiency, then to be told they have 48 hours to collect!! Can't see that written anywhere in your policy. There is a thing called duty.of candour, if you mess up you do your best to sort it out, you failed miserably so the rest of my building requirements, which are substantial, will be furnished else where”

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Posted 4 years ago

“Great service and price. Had delivery and collection which made it hassle free”

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Posted 4 years ago

“Very helpful staff and prices good compared to others.”

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Posted 4 years ago

“Hired a Ladder through bestathire.co.uk in association with brandon hire station reading, hired on line ref 400101412/1 . I hired the wrong size ladder it was to big when i tried to get the smaller ladder after 2 phone calls i found the staff very unhelpful was told they did,nt have the smaller ladder at that branch and did,nt have the staff to collect from another branch, was told sorry can,t help you! But still charged me £35 for a days hire.”

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Posted 4 years ago

“Good service and communication. The item was clean and the handover was thorough”

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(Station Bootle) - Posted 4 years ago

“Very flexible with return, good equipment and price.”

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(Station Southampton) - Posted 4 years ago

“Quick and easy to deal with.”

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(Station Swansea) - Posted 4 years ago

“Very friendly staff. Everything was nice and clean and ready was for us when we collected it.”

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(Station Greenford) - Posted 4 years ago

“Very professional and accommodating especially with the lockdown. Great Service”

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(Station Bristol) - Posted 4 years ago

“Ordered a log splitter. Didn't actually get the one I had asked for and not on the day that I had asked for because they had double booked. I did get one though a couple of days late and it worked Ok.”

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(Shrewsbury) - Posted 5 years ago

“Staff very good put the carpet cleaner in my car,and when I took it back they came out to my car and removed it from the boot.”

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(Leicester) - Posted 5 years ago

“Very impressed with the service, it couldn’t have been better. I had agreed to collect a wood chipper from them, it was a bit bigger than I anticipated, so at no extra cost they delivered it immediately, and collected it the following day.”

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(Plymouth) - Posted 5 years ago

“reception very help full - easy pick up and return will use again.”

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(Leicester) - Posted 5 years ago

Best at hire is rated 4.6 based on 328 reviews