“Best Buy is terrible - inefficient and ineffective. I ordered a laptop online through their website on Dec. 23 at their Boxing Sale price. They cancelled it and didn't tell me. Ordered again Dec 26. They cancelled it and didn't tell me. Ordered again Dec. 27. Ordered it directly by phone to make sure there wouldn't be a problem. They waited a week and cancelled it. Over the 4 orders I called customer service 20 times to try and have the order go through, plus used online chat. No phone or online chat staff had any power to help. I felt sorry for them being stuck in a system with no solutions. It was useless trying to reach anyone with any power to do something to move the order forward. They said it was a payment problem (with 4 different kinds of payment that I have NEVER had problems with online before). I live 12 hours of travel away from a store, so begged a friend in the city to go into the store to pay directly as Best Buy had promised that would work. The in-store employees said they were now out of stock - they sold out during the week and a half I'd been ordering it. Plus Best Buy refused to honor the sale price even if it came back in stock. I even put in a special request to have all 4 orders reviewed and they promised to get back to me but haven't.
I finally ordered the same laptop directly from the computer company that makes it - at a lower price with a longer warranty, and my payment went through in 30 seconds and it was mailed the next day. So easy and effective. Thus I will NEVER make the mistake of using Best Buy again. Save yourselves time, frustration, and disappointment and order your products from somewhere else!!!”
“Anthony Shepard, a Home Theatre Agent came to our home to trouble shoot our Devices. We were extremely impressed with his, knowledge and expertise. Anthony knew exactly what the issue was and went to work immediately to resolve the issue. Anthony was so professional and respectful. He knew immediately what he had to do and reassured us that he would resolve the issue and he did. Thank you Best Buy for hiring and maintaining professional technicians as Anthony Shepard. We were extremely impressed with Anthony's expertise. He was so kind and patient with us. His reassurance that he would resolve the issue put us at ease and we were thankful that he came to our home to help us. If you need at home Best Buy Technical Service, Anthony Shepard is the Agent to ask for.”
“I was building a PC. The prices were okay buy I had issues with shipping. I ordered RAM and it was supposed to be there on on Saturday and it arrived on Sunday. That is disappointing but not a huge deal. The part came in and I returned it on Monday. No problem, the return went off without a hitch. I ordered the RAM I wanted and the app said it would be there on Wednesday. It was delayed again. It didn't get sent out till Wednesday. What's worse, they didn't send it by two day shipping like they said they would, so it won't be here till Saturday”
“Best Buy in Folsom, Ca.
reps Hanna, Tre, and Sabrina were the best team for our recent purchase of 2 new iPhone 15 pro. They put in all their energy to put our transfer of our phones to the new
ones. They hung in there til the end. Great employees!!”
“We recently bought a computer at the Mayfield Best Buy in Ohio and the woman who took care of us was wonderful. Her name is Hera Maras and she had an abundance of patience, knowledge and understanding. You should be proud to have her as an employee. We will definitely recommend Best Buy and Hera to our family and friends. It took the stress of purchasing a computer away. Thank you, Hannah Lucci and Al Lucci”
“We recently purchased a new iphone 14 at the store in Amherst NY. We had the most amazing sales experience with their sale associate Olivia. Our existing iphone was so old that even the Geek Squad told use that transferring the photos and contacts would be impossible. Olivia took the entire afternoon to remedy the situation and make all of the preferred settings. Fortunately we arrived at an off time and it was not busy. I have never experienced anyone as patient and accommodating as her. We were extremely thankful for knowledge and effort .”
“I talked to a young man named Gabriel Lee. He was so helpful. He works at the Mayslanding, NJ store. great guy, very helpful. Please give that man a raise. He deserves it. Kim”
“I went into the Best Buy on Wendover in Greensboro NC, around 9:30a. this morning, the most amazing person greeted me. I went to look for a cable for my job. She stopped me, and said Good Morning, and asked could she help. I had a picture of what I needed, and she was so helpful, the next thing I knew someone was on the side of me with what the cable I needed. 😊 I believe her name was Natia, what a beautiful personality she had. If more people were in the world like her OMG. Thank you for making my day. Best Buy keep her, she’s amazing.”
“The sales associate at the Cape Girardeau Mo store, Lenny Blanco, was very knowledgeable in showing and explaining the different sound bars that will work with our Samsung TV. We have had such good service on all the items we have purchased within the last year, ie… TV, air conditioner, and now a new sound bar.”
“Brandon at Customer Service in Honolulu made my best day today. He deserves a 10 because he actually seemed happy and gave great service in the short return time it took. Making someone happy makes their whole day positive and I guarantee I will return with a smile. I will always choose to drive the distance from Kapolei instead of call an unknown representative and hope we get more people like Brandon. Thank you”
“The Geek Squad at Best Buy are second to none. Always courteous and extremely efficient in solving my problems.
Plus there is always staff on the main floor of BB who are very helpful and they always show me where to go when I'm looking for a product.
I wish all other large outlets like BB performed in the same efficient and friendly manner.
Richard Moody - Cranbury NJ”
“Wanted to give a shout of to the Panama City, FL store, and the sales associate Sadie. She helped me with upgrading my cellphone, and then another time in assisting me with a new iPad. She is very knowledgeable and was so very patient in answering all my questions and going over the workings of both of the items we purchased.
It's nice to have a kind and friendly sales associate these days.
Kudos to you Sadie! And thank you!”
“every month i go on line pay my bill at best buy and always a problem , they are thw orst service i ever had in my life time. you never get in your accounr and when you call them , they dont know what to do , all idiots”
“We needed to scrap two old laptops, but wanted to erase the hard drive, yet not knowing how. Made an appointment with the Geek Squad at Best Buy on Golf Rd in Schaumburg, IL, and we’re greeted by Brandon. (Maybe 7/12/22 ?)
He was super helpful, explained what we/he needed to do, and we were out of there in no time. Probably what I appreciated the most was Brandon didn’t give exhausted looks when I told him what I did and didn’t understand… which is not always the case. To be greeted with a smile these days is a rarity, yet Brandon was on point with courteous service.”
