“OMG the staff at La Habra Best Buy are a miserable bunch. There was a queue of 6 people to checkout and one member of staff serving everyone else was chatting away or trying to look busy. I queued for 20 mins only to be told that I need to join the returns queue. AGHHH! Sort it out Best Buy.”
“I will never buy appliances at Best Buy again. it's a nightmare. and the worst customer service on the phone. i wait for 45 min and they didn't resolve the problem.
MrCC”
“On June 26th 2015 I placed an order with bestbuy.com for a washer dryer and dishwasher. A few days later I called 1-888-Bestbuy because Lowes was offering the same items at a lower price. So I asked could they price match otherwise I would like to cancel before my item ships so I can order from Lowes. I was told no problem and the best buy agent went on to Lowes website to verify the price match and then told me that I would be issued a credit. On the 30th best buy came to deliver my items and hauled away the old appliances. I called in on July 14th after check my amex bill for the credit and it was still not received. They told me they could not price match at this point and I asked for the items to be picked up and refunded. They go on to tell me that they can not return my old appliances. I feel like i was scammed into keeping my order with there price match guarantee and now they will not honor what they said nor give me back my old appliances.”
“Purchased a phone through Best Buy. The phone came through defective as the back cover had peeled off. I was told the only way they could help me was if I activated the phone and then they sent it in for repair. I run my business off my phone so I asked how long that would take. Two weeks I was told. They were willing to put me out of business for 2 weeks. I told the geek rep that I will do this only if she lent me her phone until mine came in. I was trying to make a point here. I was treated like a subservient and my suggestion was mocked. I ended up sending the phone back to the online store. I called them when it arrived just to make sure the contract I agreed to was canceled. I was assured it was. Two weeks later I went to the Sprint store to get a new phone and I was told I didn't qualify because I already had an active 2 year contract in effect even though my new phone was 3 years old. Best Buy never took care of this as the said they did, Don't these people realize they are playing with peoples lives and money? I still haven't resolved this issue. As of now I am stuck with a 3 year old phone and a new 2 year contract. Sprint is presently trying to untangle the mess Best Buy created. I am a computer tech and I should have known better than to deal with this company. Poor service and poor product isn't the best business model.”
“I spent about 30+ minutes in the bestbuy store on wetmore and stone.
I want a Sat radio for my truck.
I did find one after another10-15 minutes of searching. you would think that they would be somewhere close to car stereos
After reading the box on the only three they had I looked for help. it seems like the people who work and I use that word loosely was either on break or off for the day. this was around 2 pm. I think I finally left the store at 3.30-4 pm.I asked the guy at the front door why it's so hard to get help he just smiled.
I politely told him that normally I couldn't wipe the service people off of me and now I can't find one. and then told him I would just go to Wal-Mart another smile. I left and it will have to be something no one else carries to get me back in a bestbuy”
“City bank credit card is the worse you can get, they will charge you fees that you wont even ask for and when you call they don't want to work with you. I asked to speak with their manager and they wont pass you their supervisor or manager. Save you money and don't use their credit card service worse ever.”
“Best buy is a worse place to shop for elelectronics. I saw an item at a price, I returned the next day to purchase and all I realized was the price had gone up. I waited the next day and it doubled up.They kept adding$ 20 everyday. I would advise you check prices days before purchasing and you know what i am talking about. It's so annoying.”
“I'm at best but in Midwest city, sales persons are very rude, they advertise products they don't have, when asked, was told they could do what they want, will never buy from them again, and will tell everyone I know not to shop there”
“I bought a game for my grandson on Black Friday and was told I'd get it on the 12th of December. Then at about 10 p.m. I get an email that says I may not get it until the 30th. Since then I have checked the reviews on Best Buy. I was shocked that so many people were disappointed with them. I should have done my homework.
I did return the email they sent to tell me they weren't going to do what they promised, but I'm sure they never got it. I haven't heard back from them at all.
From what I can see, "The customer's always right" is a phrase that Best Buy has never heard before. Live and Learn.”
“Horrible experience. Rude, nasty, and incompetent staff. It's no wonder their business model is failing and this company is lurching toward bankruptcy. If you visit a store and deal with the people who work there, you'll be shocked they've lasted this long. Amazon has the same products at cheaper prices. If you need something immediately, there are other retail stores where you'll be treated far better. So there's absolutely no reason to visit this store and pay more while being treated poorly.”
“Best Buys site is the best for electronics always lowest price plus you can collect from the store. Product range is excellent, only downside is that their wireless offering is never as good as the carriers like Verizon.”
“I had Worst experience today @Best Buy ? for worst buy with bad policy return only for ?white man? without questions ask!
For none white people you have to prove of the products order paid.”
“I ordered a Nikon D5300 for store collection, everything went smooth the person how handed the camera over was very nice. The product was spot exactly what I was looking for. I shopped around on price an the 2 cheapest places I could find was Target and Best Buy. I ordered with Best Buy because I felt that the support and the website were easier to use.”
“went in 2 buy a 780ti or Titan but they only have weak stuff like 660s. man I want to play at 4k, 120fps like a real bro !!! sort it out Best Buy and sell proper cards i wood of bought two 780tis you lost $1000 of business”
