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Best Buy Reviews

1.4 Rating 1,383 Reviews
B
Happiness Grade
Read Best Buy Reviews

Phone:

ph:+1-612-292-2323

Email:

privacymanager@bestbuy.com

B

Customer Service - Good

75.43%
Industry Average
Geek squad support - ANDREW is AMAZING. Andrew was patient, thoughtful, incredibly knowledgeable, empathetic, and truly one of a kind. I’m beyond impressed not only with his computer skills, but customer service. Outstanding job, Andrew!
posted 2 months ago - Susie
I would recommend his service to everybody and rate his job in the highest way.
posted 4 months ago - Galina Melnichenko
I just wanted to say I so appreciate Devlon's help at your Bastrop location. He was very helpful and gave me some good reccomendations for the item I was looking for that was not at your store. It is so hard and unfortunately uncommon to find helpful people working customer service these days that I just want to recognize those who actually are helpful and kind! Thank you so much!
posted 6 months ago - Treva Marion Luke
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posted 7 months ago - Anonymous
We had the best time with Alexandra at Best Buy 527 . What she didn’t know she knew who to ask. Great service from the whole team. Thank you again for our new Sonos system. Stop by soon and let you know how it sounds.
posted 7 months ago - Ms Wood
Had Andrea as my Customer Service person here in Martinsburg WV. She was very helpful. I purchased a new computer and wanted to trade in my very old one and she explained how the process works. Since there was only 2 computers left (they were on sale for a very good price) she told me to buy my new computer and when I do a factory reset on my old computer to bring it in and she'd do an adjustment to my receipt. Great Service!
posted 8 months ago - HEButts
Somehow our on-line purchase encountered glitches that delayed shipment to our home and ultimately got locked up in the system preventing customer service from helping us by phone or through on-line chat.
posted 9 months ago - Sal And Kurt
Over the 4 orders I called customer service 20 times to try and have the order go through, plus used online chat.
posted 10 months ago - ""
If you need at home Best Buy Technical Service, Anthony Shepard is the Agent to ask for.
posted 11 months ago - Anonymous
I have had very helpful service over a number of years. LLH
posted 1 year ago - Anonymous