Best Gift Company Reviews

Name: Best Gift Company
Address: Wilne House 10 Salisbury Street, Long Eaton, Nottingham
Rating: 2.84

2.8 Rating 217 Reviews

46 %

of reviewers recommend Best Gift Company

2.8

Based on 217 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 18%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

08450941033

Location:

Wilne House 10 Salisbury Street
Long Eaton, Nottingham
NG10 1BA

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Best Gift Company 5 star review on 28th December 2023

Anonymous

Anonymous // 01/01/2019

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“Horrible company I ordered my item January 26th, haven't received it yet after I called PayPal to get my money back and the contacted them I got a email with a tracking number saying it was on the way I haven't looked at tracking number if I don't receive it by March 11th PayPal will issue my refund DON'T BUY FROM THIS COMPANY.”

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Posted 4 years ago

“TERRIBLE. Do not order from them. It took 6 weeks to receive the order which arrived 10 days after Christmas. They blamed it on USPS but they didn't even mail it until December 24. I asked for a return and they said they would give me 20% off if I kept it. I said no, how do I return it. Then they ignored my emails - twice. I ended up keeping the stuff because I am pretty sure they would not give me my money back.”

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Posted 4 years ago

“Seems I am having the same exact issues as others. In short, bought toy from Best Gifts. Arrived later than expected, but get this: when I complained that when tracking for delivery I noted it was at a station just 45 min from me and had stayed there over a week, the toy was delivered the very afternoon that I complained! Turns out toy quit working the day we used it. Since then it’s been me nonstop asking how to return the toy for a refund (per their 90 day return policy you have to ask for info). One response was to please take a video so they can see what it’s doing. I said no because this is already packed back up ready to return. Since then NO RESPONSES to emails. Ripoff company! DO NOT ORDER FROM THEM!!!”

Helpful Report

Posted 4 years ago

“Nightmare of a company. I ordered Induction Crystal Ball for child. Ball and charging cord intact but in ripped-open package upon arrival weeks after expected. No instructions. Ball did not lift upon charging, just sat in my hand like a Christmas ornament. Best Gifts does not answer phone. I began corresponding with Best Gifts with request for return and refund. First email from Best Gifts: "Issues like this can happen. Unfortunately, we can't do anything about it." I wrote back, saying "You've got to be kidding." Best Gifts responded with request for image and video of product. I sent photo, did not send video as there was nothing to video -- just a crystal ball doing nothing. They responded that they "would really like" to help me. But they say: "We will need a video to check if the product is working at all. This will also help us assess the situation and look for the best possible solution for the issue." I responded: "Give me a break." Video would be of ball doing nothing. No response to that yet. Also no explanation for website's "90 day free return policy." We're talking only a small amount of money here, but clearly, this is a company people should steer clear of.”

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Posted 4 years ago

“Ridiculous. Ordered Dec 9. Said it would arrive in 5-10 days. It shipped 14 days later on December 23rd and arrived January 4. They tried to blame it on the post office. Returned everything without opening the box. We will see if the refund goes through. DO NOT ORDER FROM THIS COMPANY!”

Helpful Report

Posted 4 years ago

“Awful customer service. After the order was placed, money taken out of my account, and no confirmation that the product was shipped i reached out 3 times. I jut want to know if it has shipped or not and all i get is " the tracking number will be available in the nearest few days" or "please wait for a few days until the number starts showing the updates". WHAT number?? I have yet to receive a number 8 days later!! No mater how you phrase the question it doe snot get answered. therefore i will be disputing this with the credit card. It is unacceptable to take people money and not deliver or even be able to provide an update.”

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Posted 4 years ago

“Having a terrible experience with customer service. I was sent 2 identical toys which contained 2 manuals that have nothing to do with the brand ordered. I tried to call, e-mail, even video the problem but have gotten no response. The toys arrived in crushed packages as well. This was a waste of money! I see I am not alone!”

Helpful Report

Posted 4 years ago

“Since the day the item arrived, I’ve been trying to return. A couple emails back and forth. No information how to do this. Each email says to regift the item. When you order it says you can return; but I haven’t been successful. Don’t use this company. They have set response emails and never answer your direct question. Very frustrating —total waste of hard earned money!!”

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Posted 5 years ago

“I bought women jumper "October one" , very poor quality , not worth the money, it looks like a product straight from china!”

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Posted 5 years ago

“Personalised Coloured pencils and Hb pencils. A very poor product compounded by the fact that we recieved only 17 of the 24 coloured pencils and only 2 of the 6 Hb's. Despite pointing this out over two weeks ago, we have still not receievd the full order. ALSO The case is advertised as 30cm wide to take a 30cm ruler. IT DOES NOT as all 30cm rulers have a small margin and it will not fit in the case unless the material is stretched which for a child would not last a week! VERY DISAPPOINTING We would not buy from this company again. Mrs Chiles, Reading Berks”

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Posted 9 years ago

“Hands down the worst company I have ever used on the internet. Zero communication, missed delivery by a week and counting. Don't answer phones and don't respond to emails. Never use the Best Gift Company.”

Helpful Report

Posted 9 years ago

“Avoid this company. Ordered a bracelet for valentines and paid extra for faster delivery which should have guaranteed it reaching me in time. It wasn't dispatched before valentines and I had no response to my emails until after valentines when they claimed there had been a problem with my payment. I'd paid by PayPal and it showed in my PayPal account as being sent. Eventually lodged a PayPal claim and got my money back. Found the same item on amazon for less and it was delivered hassle free.”

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Posted 9 years ago

“I ordered an necklace over a week ago and paid extra for royal mail 2-3 day delivery. Tried phoning company repeatedly no reply. e-mailed no reply. Not sure if this company even exists? Avoid!!!!”

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Posted 9 years ago

“Fast delivery at a price actually lower than in major high street retailers”

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Posted 9 years ago

“I ordered an item on the 11th November and still haven't received it. I have contacted best gift company via the on site link info and haven't even received a reply!!! Very disappointed with the experience so far :-(”

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Posted 10 years ago

“I saw this on Emmerdale (Megan Macey) and I had to have it. It's stylish and functional and I use it for my MacBook Air 11" which means I can also keep my wireless keyboard, mouse and charger in there too. There are 4 handy mesh pockets for holding pens, stylus, etc as well as space fir paperwork. I chose the grey (the same a Megan's) and it comes with a carry handle which disappointingly doesn't match the grey.. But it looks sturdy and although I won't use it .. Someone else might, especially if you get this in the black. Lived up to expectation.”

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Posted 10 years ago

“I Searched many internet stores for a suitable case for my laptop and when I came across the Best Gift Company I was really pleased. I bought the black case with the green zip, it looks really expensive but yet it was most reasonable. I was very impressed with the delivery and the packaging too. Will definitely use this store again. Thank you :)”

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Posted 10 years ago

“Thank you Best Gift Company for such a fast and efficient service the Laptop bag I ordered as a present came very promptly, and when the colour was not quite right you exchanged it smoothly and with the same speed. Great Service and stylish products.”

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Posted 10 years ago

“Good service brilliant price. Thank you.”

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Posted 10 years ago

“Best Gift Company thanks a lot everything went just fine, I hope we can do business again.”

Helpful Report

Posted 10 years ago

Best Gift Company is rated 2.8 based on 217 reviews