“Best shop ever... amazing products that you can afford even if you come from middle class income household. Finally we can enjoy things that we love without having to spent a fortune. Thank you”
“Extremely disappointed! I have been waiting for my order for more than 10 days and at the end it arrived different size! No one replied on my complains for the long delivery. Very bad service”
“The jacket i received was smelling. I tried washing, putting it on a fresh air for.more than 4 days.... It is still smelling horrible, and i can't wear it.
I think best secret are not storing the items properly and i could also assume the items are not original.”
“I ordered a Pennyblack jacket just for 62,90 €. When I received it, it seemed like it wasn't authentic. So I decided to contact with official Pennyblack e-shop in order to ask if Best secret is their client and they answered me that they can't guarantee about authenticity of my jacket. So Best secret sells non authentic items 😡😡😡”
“LET OP -> Bij retourneren van een product (Afterpay) naar BestSecret: kijk naar het artikelbedrag en eventueel de korting. Het kan zijn dat je het kortingsbedrag TOCH als restbedrag moet betalen, omdat ze een initiële bedrag doorgeeft aan afterpay/ riverty i.p.v. het bedrag waar al de korting van ingehouden is.
Voorbeeld: artikel origineel €100,- met 10% = €90,- -> artikel in afterpay €100,- (maar moet €90,- zijn) -> retour gestuurd credit van €90,-, dus staat er nog €10,- open. Dit klopt niet maar doen ze op grote schaal. ofwel oplichten maar klagen helpt niet. Check je te betalen restbedrag goed na bij retour zending.
DIT LEVERT ZE VEEL GELD OP!”
“Hello! We are forced to write here because other attempts do not produce any results. Our family has been a client of the Best Secret online store for many years. (diamond status). During this time, an amount of more than 1000 euros was collected in the form of vouchers, which can be exchanged for the desired product in the same store. At the end of November, we wanted to give Christmas gifts to relatives, but we discovered that all three accounts were blocked and it was impossible to order anything for a reward or money.
We contacted the support service by phone, but they could not help us, as they are not competent in this matter.
Several letters were sent to the company's office, to which a standard and rather rude response was received (other regular customers also received exactly the same letters). We are deeply disappointed by this attitude and demand that Best Secret adequately resolve the issue. We have vouchers totaling €1200 that we have been collecting for years, they are now blocked, but according to German law we have every right to use them!
Best Secret has no right to take them away! We're waiting for answer .”
“I have been a loyal customer for 2 years. Now they terminated my account with no explanation. The only thing I can think of that I returned items and they did not have enough income on me. Very disappointing because that is part of online ordering.”
“Be cautious with this merchant. I returned the product with reference number retour-2075895932-0,and I have not received a refund. After 2 months, I am still receiving promises that I will get my money back in 15 days. After 15 days, I receive another email instructing me to wait for an additional 15 days, and so on. Besides selling counterfeit products, they also fail to adhere to the product return laws. If you value your money, work diligently, and avoid this online sales platform.”
“I ordered a Coccinelle bag and it was awful. The bag I ordered looked like it was used. The stiches were wide like someone tried to put more items than possible in the bag, the bottom part was damaged and darkened on some spots and it came packed horribly. The dust bag was scrunched up (the bag was outside of it), the strap was not protected and all tangled and the metal parts also weren’t protected. I ordered 20€ Zara bags that came better packaged than this 122€ worth bag. I wanted an exchange but they don’t do that. They offered me a 20€ voucher (???) or return which is laughable considering that I have to go to the post office and waste my time because of their mistake and then wait who knows how long for them to give me back my money.”
“Great deal. I have been shopping there for 3 years and since then I have rarely visited other stores. A large selection of world brands. Fast processing of the order - within 7 days. Free return of goods and money. You can give IT a try by using invitation: VCD-YZ5-U4Y”
“Great genuine clothing, affordable prices. Referral system allows you to get huge discounts, not only a vouchers, but comission from the referrals purchases as well. Fast shipping with free return option. Was returning items few times with no problems. Only once I had negative experience recieving a used shoes, but returned them and refund was without delay.
Invite code if you need one: V9R-UYD-NVX”
“Fraud. Bought one specific product and received wrong one with different code.
Customer care stopped replying to my e-mails. They have one code when buying then it changes in basket for cheaper one.
Avoid this web site and buy somewhere else.”
“The app is really fantastic. Prices are very affordable for famous brands and also delivery time is usually on time. Customer service is very useful and you can get fast your refund if you need. I recommend this app, and this is a code which you can access in Bestsecret community. Personal invitation link to become a member of the exclusive fashion community BestSecret. Simply click to register and start shopping!
https://invite.bestsecret.com/VZK-KUL-V52?c=cy&v=18aaf28c8d5&utm_campaign=app_invitation&utm_medium=app&utm_source=invitation&utm_content=registration”
“Falsche Artikel
Ich kann keine Bilder hochladen, lass mich nicht
Aber trotzdem die Leute mussen das wissen👍
Hier werden Dinge aus China verkauft, a so
nicht original!”
“For a month i am trying to reach them But they don’t answer. I send all the photos they ask. I made an order with more then 50 items and they send me only a few(10-15) and that is a big difference. They don’t want to send me Money back!”
