Betta Living Reviews

Name: Betta Living
Rating: 3.30

3.3 Rating 882 Reviews

56 %

of reviewers recommend Betta Living

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3.3

Based on 882 reviews

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0161 622 9460

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Customerservices@bettaliving.co.uk

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Betta Living 5 star review on 12th October 2016

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Just had our bedroom done by Betta living. It looks great that much so i am thinking about getting another bedroom done. Ross the surveyor was lovely and so was John Dunn who fitted the bedroom furniture.”

Helpful Report

Posted 8 years ago

Thank you for taking your time out to post your comments, I will make sure all who where involved are informed. Really good to hear. Kind regards Naila Customer Services

Posted 8 years ago

“If this is how they start by rude attitude and missed appointments with no apology or contact (farnborough depot) and when I go into the store it's attitude like "we don't care" from the salesman !! Then I will look elsewhere I'm a company director and if I was paying my staff thousands of pounds a year in salaries I would expect better results!! Suggest head office investigate this and send us a formal reply Robbie@charliescateringhire.co.uk”

Helpful Report

Posted 8 years ago

Sorry to read your comments and please accept my sincere apologies, i would really like to raise this complaint with the regional sales manager however am unable to do so as i cannot locate your details with the information provided in your review. Please could you email us with your full postcode or reference number to customerservices@bettaliving.co.uk Thank you in advance, Naila Customer Services.

Posted 8 years ago

“Total disaster from start! A guy turned up for a survey, unfortunately my wife had to go out. So i had to stay in for whole day until 2pm to make sure the visit goes smoothly. After few questions this guy asked if my wife is in and that he won't be able to do anything unless my wife is also in. He called their manager, on speaker manger said "what part of if "your wife must be in" he didn't understand"! I was like are you serious now! How rude can someone be?! The surveyor was saying this is company policy! I told him, I have booked for this visit, i will be paying for the kitchen, i will be making the final decision and yet you are willing to lose a customer for this stupid policy?! In this modern world, as a family we can't simply decide to stay in together whenever we want! Decisions are made and can be changed, as a service provider you should cater for your customers need. You are dealing with humans and not robots! The whole experience was just nasty and it was not about customer! Zero level of understanding of customer service! The surveyor packed his stuff and left!!! I phoned in to complain, few minutes later customer service called to offer apology and explain policy! Thanks, but you have ruined my day and mood, lost a customer because your company can't cater for their customer's need... It's like a robotic company making decisions! In credit to their customer service, he explained that disagreement between partners can cause further complications later on! I can appreciate that once it was explained nicely! However, they could listen to their customer and work around their personal circumstances. With my kitchen in size of peanut, surely anything could be an improvement (oven dates back to at least 30 years ago)! If I was planning to surprise my wife, this would obviously be out of window!!! Stay away from this company, unless you have a solid never to deal with the consequences. They are far better companies out there with better customer service and understanding!”

Helpful Report

Posted 8 years ago

Good Morning This is disappointing to read and I would like to review this with the sales team but I am unable to locate from the information supplied within your review. Would you be so kind as to reply with either your "B" order reference or your full post code? Thanking you in advance. Naila Customer Services Team

Posted 8 years ago

“Efficient, polite, cleaned up well afterwards infact they went above and beyond what they needed to do. (Fitters)”

Helpful Report

Posted 8 years ago

Thank you for taking your time out to post your comments, I will make sure all who where involved are informed. really good to hear Kind regards Naila Customer Services

Posted 8 years ago

“Late fitting date well past when sails an said it would be, shoddy fitting, extractor vented into lift space not outside causing damp, toilet has to be turned of at valve as keeps flushing all the time. Used wrong shower valve but won't replace as said triton only recommend the correct valve so a wrong valve is ok. Their customer service is appalling. Very dissatisfied, don't touch them with a barge pole. And when you are told we are their competitors trying to make them look bad we are not, we are very unhappy customers.”

Helpful Report

Posted 8 years ago

Sorry to read this, please accept my sincere apologies. I have raised this issue with Lee the installation manager who has advised he has emailed you with a response to your complaint and has offered a resolution to close this matter. Please contact him directly with your decision on how you wish to proceed further. Kind regards Naila Customer Services

Posted 8 years ago

“Compensation offered joke! Kitchen booked for February fitters arrived rushed the job. Loads of problems. Paid for a white kichen explained to the surveyor that it had to be all white.went to show room and picked out the kitchen and worktop. Kitchen started to be fitted turned put that under the top cabinets are going to be beech. And on top of the wall cabinet were beech which when the lights were on this was showing up on my white ceiling and walls. The fitters workmanship was terrible. The cutting of the white cabinets had scratches they flooded my kichen because they didn't use correct parts to connect the hoses. They connected my combi boiler water tap to the dishwasher and washing machine. Shrunk loads of my washing before this was realised by myself. Broke my kichen door which I had to replace @£90.00 PLUS FITTING Too many things to mention. Made over fifty calls to the company all saying they will call back which they don't. Had two inspections both agreeing with regards to all the faults in the kichen had the different delivery dates for equipment to be sent. Plinth lights that we ordered were so small was not worth the £250.00 for four lights which were smaller than a sixpence. Again too many faults to mention this is just a few. Just feel I have waisted time and good money for having a dream kitchen which was promised and never got. So since February and now we are at the end of July another fitter has come to do some of the corrections because not everything can be corrected! Would not recommend to have this company to fit a kichen. Or design one for you because this is not what you get! After everything I have mentioned plus money that needs to be refunded they come up with a insulting sun of £100.00 And they answer your review with they will get in contact with you but they don't!”

Helpful Report

Posted 8 years ago

Sorry to read this, please accept my sincere apologies.I have raised this issue with the remedial team manager who would like to help resolve the issues. She will be in contact with you shortly. Kind regards Naila Customer Services

Posted 8 years ago

“B77562 Great service from start to finish, we chose a walk in wardrobe and was exactly as we had wanted and planned, Andy made a great first impression for the initial design, followed by a very helpful Adrian doing the survey and to finish off and excellent install by Lee Jones who made the job complete as our fitter, would highly recommend, very pleased top job!!!”

Helpful Report

Posted 8 years ago

Thankyou for taking your time out to post your comments, I will make sure all who where involved are informed. really good to hear Kind regards Laura Customer Services

Posted 8 years ago

“Contract no. B77117 This was the second bedroom we have had fitted out by Mel - excellent job again. Our son is made up with his new bedroom. Many thanks. Would highly recommend.”

Helpful Report

Posted 8 years ago

Thank you for your review, this is great to hear! Glad your son's happy with his new room. I will pass your comments over to Mel. Kind regards Laura Customer Services

Posted 8 years ago

“Nice easy and simple process , the kitchen fitter was excellent and did a fantastic job. Looks perfect”

Helpful Report

Posted 8 years ago

Good Morning, Thank you for this review Mr Dennis we appreciate your comments. I will ensure the comments are passed over to the fitter. Kind Regards Laura Drysdale

Posted 8 years ago

“B77506 John and Dean..Great fitters and very friendly”

Helpful Report

Posted 8 years ago

Thank you for the great 5* review! It is really good to know that you are happy with your new bedroom furniture and you are pleased with the service. I will make sure your comments are passed over to john & Dean the fitters :) Kind Regards Laura Customer Service Team.

Posted 8 years ago

“Ref B77162 Excellent service first class fitting by Gary very professional finish would highly recommend.”

Helpful Report

Posted 8 years ago

Thank you for the great 5* review! It is really good to know that you are happy with your new bedroom furniture and you are pleased with the service. I will make sure your comments are passed over to Gary the fitter. Kind Regards Laura Customer Service Team

Posted 8 years ago

“Very professional service first class fitting, excellent fitter (Gary) who new his job would highly recommend.”

Helpful Report

Posted 8 years ago

Thank you for the great 5* review! It is really good to know that you are happy with your new bedroom furniture and you are pleased with the service. I will make sure your comments are passed over to Gary the fitter. Kind Regards Laura Customer Service Team.

Posted 8 years ago

“Kitchen booked for February fitters arrived rushed the job. Loads of problems. Paid for a white kichen explained to the surveyor that it had to be all white.went to show room and picked out the kitchen and worktop. Kitchen started to be fitted turned put that under the top cabinets are going to be beech. And on top of the wall cabinet were beech which when the lights were on this was showing up on my white ceiling and walls. The fitters workmanship was terrible. The cutting of the white cabinets had scratches they flooded my kichen because they didn't use correct parts to connect the hoses. They connected my combi boiler water tap to the dishwasher and washing machine. Shrunk loads of my washing before this was realised by myself. Too many things to mention. Made over fifty calls to the company all saying they will call back which they don't. Had two inspections both agreeing with regards to all the faults in the kichen had the different delivery dates for equipment to be sent. Plinth lights that we ordered were so small was not worth the £250.00 for four lights which were smaller than a sixpence. Again too many faults to mention this is just a few. Just feel I have waisted time and good money for having a dream kitchen which was promised and never got. So since February and now we are at the end of July another fitter has come to do some of the corrections because not everything can be corrected! Would not recommend to have this company to fit a kichen. Or design one for you because this is not what you get!”

Helpful Report

Posted 8 years ago

Please accept my sincere apology; I have passed your comments over to the remedial department who will be dealing with your order. Please expect a call from them today. Kind regards Laura Customer Service Team.

Posted 8 years ago

“As soon as the cowboy fitters states that a wrong worktop was sent then everything went down hill. In the short term I have had to use other suppliers and get my own work staff in to complete a 3-5 day build that went on for 3 months. Bettaliving more like uselessliving!!”

Helpful Report

Posted 8 years ago

Sorry to hear this Mr Richardson, Please accept my sincere apology. We have received your emails and they are currently being dealt with. Kind Regards Laura Customer Services

Posted 8 years ago

“DO NOT USE THIS COMPANY !!!!! IVE NEVER KNOWN A COMPANY AS BAD AS THIS ONE ! THEY JUST WSNT YOUR MONEY BUT CANNOT DELIVER WHAT UOU PAY FOR !!”

Helpful Report

Posted 8 years ago

Very disappointed to hear of your experience, Please accept my sincere apologies, Your comments have been passed to installations where they will deal with yourself direct. Kind Regards Laura Customer Services

Posted 8 years ago

“Terrible customer service did not want to know when we were left with gas leak had to chase up constantly would never ever use again”

Helpful Report

Posted 8 years ago

I am very sorry to hear of this issue, I would like to resolve this issue however i am unable to locate your order. Please can you reply back With either your Reference number or Postcode. Kind Regards Laura Customer Service Team

Posted 8 years ago

“awful service .wardrobes not fitted properly error on top of error.we still have wardrobes that we r not satisfied with as errors not acknowledged or dealt with.customer service rude and worse higher up u go.”

Helpful Report

Posted 8 years ago

We are in Correspondence with you regarding this matter; I believe you’re in contact with the installations department. King Regards Laura Customer Services

Posted 8 years ago

“we paid a lot for our wardrobes.the wardrobes were not fitted properly a lot of errors when we contacted customer services very rude and the rudeness continues higher up. we still have errors with our wardrobes not dealt with.”

Helpful Report

Posted 8 years ago

We are in Correspondence with you regarding this matter; I believe you’re in contact with the installations department. King Regards Laura Customer Services

Posted 8 years ago

“Just had wardrobes fitted. Very prompt delivery and fitting by friendly fitters everything left neat and tidy Only thing I am disappointed in no one informed be of the 70% discount sale so it makes me feel may be I paid to much”

Helpful Report

Posted 8 years ago

Good Morning, Happy to hear you are very happy with the service you have received. I will pass your kind comments on to the delivery team and to the fitters. Betta Living offers do appear weekly so that offer may or may not have been on at the time your order was placed. Kind Regards Laura Customer Services

Posted 8 years ago

“Antony and Mike were great, so pleased with the work they did for us. From Colette Jones.”

Helpful Report

Posted 8 years ago

Good Morning, This is Brilliant to hear. I will make sure your comments are passed over. Regards Laura Customer Services.

Posted 8 years ago

Betta Living is rated 3.3 based on 882 reviews