“Avoid at all costs. Ordered New Year, all stated in stock. Then email showed delivery as 24th Jan, with a delivery cost of £24.99. No contact from them, told on the 8th there would be delay as had to come from manufacturer, told on the 9th items either no longer stocked or discontinued, customer service supposed to contact with alternatives, yet there are no valid alternatives. Purchased in the sale, now I have missed opportunities to get sale price from other vendors as sales are now over.”
“If I could give zero stars I would. Do not touch this company. I lost my order and £1200 in March 2019 and now they are trading again. basically they sell cheap, inferior goods and when the goods are received they are sent back asap. Hence more returns than sales, you WILL lose your money or end up with cheap, inferior goods from Asia!!!”
“I was buying my 88 year old mother a new shower unit and knowing they were going into administration they asked me to pay by bank transfer rather than by credit card. I have tried to contact them since but no reply. Do not deal with this company!”
“The worst customer service ever. Late delivery of three days, no commas and left with a pallet to dispose of for a shower screen. Company should be closed down.”
“I should have known better than to buy from this company
I dealt with them before they went into admin
I am trying to get my refund sorted but just getting fobbed off which means they are is some serious trouble
I have contacted my debit card company and hopefully they will deal with this firm and credit back my payment”
“As you will see with most of the comments below this has got to be the worst bathroom company you are ever likely to deal with!
Stay clear as far as you can, they are cowboys of the highest order.
I found that a whole pack of floor tiles were smashed after unwrapping them from the pallet. The donuts had put heavier tiles on top of the lighter ones!
But the most annoying of all and you will see from other reviews, you cannot get hold of them at customer service. No answer at all, gone walkies.
Shocking.....”
“Stay away from these fools!
Stay away from these fools!
obviously paying their staff minimum wage because if you pay peanuts what do you get.......?
I ordered a radiator and paid for next day delivery as I needed it the next day. this morning I still hadn't received a dispatch email so I phoned them, after being on hold for 25 minutes finally spoke to somebody who was the most unhelpful person ever. had to cancel the order as I had no other option.
AVOID”
“Stay away from these fools!
Stay away from these fools!
obviously paying their staff minimum wage because if you pay peanuts what do you get.......?
I ordered a radiator and paid for next day delivery as I needed it the next day. this morning I still hadn't received a dispatch email so I phoned them, after being on hold for 25 minutes finally spoke to somebody who was the most unhelpful person ever. had to cancel the order as I had no other option.
AVOID”
“Stay away from these fools!
Stay away from these fools!
obviously paying their staff minimum wage because if you pay peanuts what do you get.......?
I ordered a radiator and paid for next day delivery as I needed it the next day. this morning I still hadn't received a dispatch email so I phoned them, after being on hold for 25 minutes finally spoke to somebody who was the most unhelpful person ever. had to cancel the order as I had no other option.
AVOID”
“I am absolutely appalled with the delivery service that I received from Betterbathrooms!! I received an email advising me that my shower door had been despatched and that I would be sent an email the evening before delivery with a 2 hour time slot and a phone call 30 minutes before delivery. The delivery man arrived without informing me with my goods on a pallet wrapped in cellophane. He refused to take it into my house and said that he could only leave it outside as it was!!! He refused to help me carry it inside. I have a bad back and on my own and had no means of bringing the shower door inside. I would also have had the hassle of getting rid of the pallet and the cellophane. I had no choice but to send it back as I was unable to take it into my house. It’s an absolute disgraceful service and I just hope that my refund will not cause me too much hassle!! What is the point in selling people goods if they cannot get it into the house? I will never ever buy anything from Betterbathrooms again!!”
“We ordered a basin and toilet vanity unit a week ago, we received an email from you saying item is unavailable and you will get in touch via phone call to either send out a suitable replacement or if we wish a full refund, we have had no word back from you we have tried on many occasions to ring the help Line numbers but this has proved none satisfactory can you please contact me on the number I have given you earlier today thank you”
“I'm getting onto a month now with no resolution or replies, damaged item, takes days to get a reply and now after uploading photos of the damaged item they have gone silent.
Astounded a company with a online presence can operate with complete and utter disregard for customers.”
“Substandard company !!!
If you buy anything off these and have issues with the purchase,forget going to their so called customer services as they never answer...their sales lines however are answered almost before they ring...strange as they are probably all sat in the same office!
I now know they went bust but god knows how they have managed to start trading again.
I would be ashamed to work fpr these jokers !!!!”
“This company has gone down hill since it sadly went into administration, and was bought out. I have tried to contact them for information about the seat, on the toilet that I purchased in 2015. No email address where you can attach pictures, and customer services never answer. They are happy for you to phone a 13p a minute number, no chance!!”
“Quality of what I did receive was ok. However, they sent me the wrong toilet. Nightmare to get replaced in fact 6 weeks on and it is still not sorted. Spent hours on the phone, currently sitting waiting to get through as yet another failed delivery after assuring me it would be with us on Saturday. I really wouldn't bother using them its just not worth the hassle!!! Not impressed, customer service is disgusting!”
“AVOID LIKE THE PLAGUE.
Do not buy anything online from these jokers.
I only ordered a toilet and cistern thank god ...first it didnt come on the day specified and paid extra for...second their customer services dont exist...third the delivery came a week late...on a pallett marked 500kg !!! A bog weighing that ffs ...now im stuck with the pallett...fourth no cistern turned up with the sh it ter so i had to go buy one... fifth...forget it no point going on just DO NOT BUY FROM THESE cowboys”
“Appalling customer service. Do not deliver when they say they will. You have to wait a ridiculous amount of time on hold for customer services who then say anything to get you off the phone. We had tradesman on site and no delivery from betterbathrooms”
