“Obviously I haven’t used the cover as yet but the person I spoke to when deciding to join was extremely helpful and friendly so if ,the rest of your staff are like this I’m pleased I joined your company.”
“So far a poor experience having signed up for the first time as a result of my membership of the NRLA.
They seem to be incapable of reading and understanding my query, and what's more, the telephone contact details in their email is also not their's. Impossible to deal with.”
Hi Paresh,
We are terribly sorry that we did not get it right this time.
Of course, we would never provide an incorrect number to our customers intentionally. The confusion arose from your query relating to making claims from abroad. Our 0800 number is able to receive calls from abroad.
The Email signature displayed the number of our sister company Better Home Company and this was clarified immediately.
We apologise for this error and hope to show our passion for our customers in all further communications.
Team
Better Home Cover
“I've only just joined so it's early days to see how it goes but it was a refreshing change to speak to somebody knowledgeable who was able to answer my queries before signing up.”
“Just signed up to this service through membership of the Scottish Association of Landlords (SAL). The price and level of service provided is better than our previous provider (Scottish Gas) and has meant a saving of 30% with an enhanced service. The sign up process has been straight forward too.”
“The buying experience can only be described as excellent. Peter Norton who attended to me was very professional and was able to answer all my questions satisfactorily.
It's early days as I'm yet to call better home for help. I hope I'll never have to do.”
“I changed to bhc on the same day, as a member of NRLA, got the discount. Also completed the purchase as the other people cut me off either immediately or in 3 months time which i felt was a bit dictatorial. no call out charge on my plan.”
“The first time an appointment was made for a company to service my gas boiler, and issue a "landlord's gas safety certificate", the contractor (Ecoten Ltd.) failed to turn up; and I am still waiting for either an apology, or explanation, for their unprofessional conduct.
However, a subsequent appointment was made with a different contractor (Bazbourne Plumbing & Heating Co.) with no such problems. I would be happy to recommend both Bazbourne', and Better Home Cover.”
