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BetterMe Reviews

4.4 Rating 1,167 Reviews
85 %
of reviewers recommend BetterMe
4.4
Based on 1,167 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Next Day
On-time Delivery
97%
Accurate And Undamaged Orders
Greater than 50%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
3.9 out of 5
Returns & Refunds
Refunds Process
Difficult
Read BetterMe Reviews

About BetterMe:

Since 2017, we have been on a mission to create a healthier world for everyone, regardless of age, sex, physical ability, or background. Our goal is to make healthy lifestyle accessible to everyone so they can achieve long-term health benefits. Recognizing the lack of Diversity, Equity, and Inclusion in the market, we strive to eliminate barriers to well-being and self-esteem.

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Email:

care@betterme.world

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BetterMe 1 star review on 19th January 2024
Becky
BetterMe 1 star review on 19th January 2024
Becky
BetterMe 1 star review on 6th November 2023
Bomba
BetterMe 5 star review on 20th October 2023
Mr Bear
BetterMe 5 star review on 18th October 2023
Anonymous
BetterMe 1 star review on 29th June 2023
Corine
BetterMe 1 star review on 29th June 2023
Corine
3
Anonymous
Anonymous  // 01/01/2019
Better me is perfect if you would like to make a change. Only reason I am giving it four star is that it would have been more fair with customers if they could have sent the reminder for the next bill of subscription, however the customer service was really helpful when I needed the help to manage my subscription and refund.
Helpful Report
Posted 7 hours ago
Got a refund when their policy stated I couldn’t due to unforeseen conditions. Very pleased with customer service!
Helpful Report
Posted 13 hours ago
Bonne communication avec l’équipe! J’avais besoin de faire un changement et tout s’est fait rapidement, même si c’était pendant le week-end!!! Très très satisfaite!
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Posted 13 hours ago
Quick and helpfull assistance
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Posted 14 hours ago
Azonnal segítettek kérésemben, annak ellenére is, hogy nem egy nyelvet beszéltünk! Az 5 csillagot megérdemli!
Helpful Report
Posted 16 hours ago
Helló! Nagyon köszönjük csodálatos értékelését! Örömmel halljuk, hogy csapatunk a nyelvi akadályok ellenére is azonnal segítségére volt. Támogatása sokat jelent számunkra, és nagyra értékeljük az 5 csillagos értékelést! Üdvözlettel, BetterMe csapat
Posted 15 hours ago
BetterMe responded promptly to my question and concern making the introductory process an easy one. Thank you.
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Posted 1 day ago
Hello! Thank you for your wonderful feedback! We’re delighted to hear that our team was able to assist you promptly and make your introductory process smooth. Your appreciation truly inspires us! Best wishes, Team BetterMe
Posted 16 hours ago
I subscribed to the program, but never took advantage of it. The next month was added on before I remembered to cancel. The support team was very helpful, as they were able to issue me a refund. I am grateful. Maybe one day I will be in a better place and can check out the services they provide, knowing that this is an attentive team.
Helpful Report
Posted 1 day ago
Hello! Thank you for sharing your experience with us! We’re glad to hear that our support team was able to assist you. Your understanding means a lot, and we look forward to welcoming you back when you're ready to explore our services. Don’t hesitate to reach out if you have any questions in the future! Best wishes, Team BetterMe
Posted 16 hours ago
This company continues to charge your card after you ask for a cancellation. They DO NOT SIGN UP! I asked to cancel and they continue to charge me! I’ve asked multiple times for them to cancel my subscription. They email me and say it’s cancelled but it’s not. Now it will cost me to stop payment from their company. NOT TRUST WORTHY! email you and tell you that they cancelled it but in reality they don’t. They charged me on a Dec. 12,2024 and in January 9,2025 after asking to cancel in November!I should have never signed up through FB for this. I don’t usually post reviews but this company is a fraud. I hope you don’t get taken like I did! Peggy Kinney
Helpful Report
Posted 2 days ago
Hello Peggy, Thank you for your feedback. We are truly sorry to hear about your experience with us. This is not how we want our users to feel. As we can see, our BetterMe team successfully solved your issue. Please check your inbox and let us know if there is anything we can help you with. Kind regards, Team BetterMe
Posted 16 hours ago
BetterMe answered my questions quickly and courteously. Good customer service.
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Posted 4 days ago
Hello! Thank you for your fantastic review! We’re so glad to hear that our team was able to answer your questions quickly and courteously. Providing great customer service is our top priority, and your feedback motivates us to keep up the good work! Best, Team BetterMe
Posted 16 hours ago
解約がうまくできなくて相談した。 海外とのやり取りで不安だったが、丁寧で分かりやすかったので、スムーズに解約手続きができた。翻訳も適切でした。安心できました。
Helpful Report
Posted 4 days ago
こんにちは! このような前向きな言葉を聞けて嬉しく思います。ユーザーの皆様にサービスを提供できることは、いつも喜びです。本当にありがとうございます! 敬具、BetterMe チーム
Posted 16 hours ago
Les vidéos étant en anglais, j’ai demandé le remboursement et, en 2 jours je l’ai obtenu. Service client efficace tant sur le plan commercial où il font vraiment le forcing tant sur les remboursements. Honnête.
Helpful Report
Posted 4 days ago
Bonjour! Nous vous remercions pour vos commentaires. Nous apprécions que vous fassiez connaître votre expérience avec BetterMe. Cordialement, l'équipe BetterMe
Posted 16 hours ago
I’m so happy with my time using Better Me. Its been affordable and easy to understand. I recently had a big lifestyle change resulting in no car for the gym and a smaller living space. I can do the workouts in my office as well! I’m grateful I am able to stay fit even with the current hardships! THANK YOU!!!!!! The workout was tailored to exactly what works for me.
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Posted 4 days ago
Hello! Thank you for your amazing review! We’re thrilled to hear that BetterMe has been a great fit for your lifestyle changes! Your determination to stay fit, even amidst challenges, is truly inspiring. We're here to support you every step of the way! Best wishes, Team BetterMe
Posted 16 hours ago
I was pleased by the customer service that I received on my account when I got behind on my daily execises. Thank you Better Me. It makes we want to be a part of your team.
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Posted 4 days ago
Hello Cindy! Thank you so much for your kind words! We’re thrilled to hear that our customer service team was there for you. Your enthusiasm to be part of our community means the world to us, and we can’t wait to support you on your journey with BetterMe! Best regards, Team BetterMe
Posted 16 hours ago
Rapid response to messages
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Posted 5 days ago
Hello! Thank you so much for your kind words! We’re thrilled to hear that our team was able to respond quickly to your messages. Best, Team BetterMe
Posted 16 hours ago
Son derece ilgili ve bekletmeden gelen cevaplar , beklentinin karşılanması çok iyiydi.Tebrikler...
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Posted 5 days ago
Merhaba! Böyle olumlu sözler duymak çok hoş ve kullanıcılarımıza hizmet etmek her zaman bir zevk. Çok teşekkürler! Saygılarımızla, BetterMe Ekibi
Posted 16 hours ago
Such an amazing app. Also the customer service is amazing. They were very helpful. I would recommend this to everyone looking to make positive changes in their life and health!
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Posted 6 days ago
Hello Maria! Thank you so much for your amazing review! We’re thrilled to hear that you find our app helpful and that our customer service team made a positive impact. Your recommendation means the world to us! We’re here to support your journey towards positive changes in life and health. Best wishes, Team BetterMe
Posted 16 hours ago
Excellent company ethics. I wasn't able to use it and they wwre extremely helpful and keen to sort out my problems.
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Posted 6 days ago
Hello, Sandra! Thank you for your kind words. We’re thrilled to hear that our team could assist you with your concerns. Your satisfaction is incredibly important to us, and we're always here to help! Best regards, Team BetterMe
Posted 16 hours ago
Finalement après quelques aller-retour de emails, j’ai reçu le remboursement que je souhaitais. Pour une raison que j’ignore le paiement PayPal était automatique quand j’ai choisi une option. J’ai pu annuler par la suite et le remboursement a été instantané.
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Posted 6 days ago
Bonjour! Merci pour votre retour. Nous vous remercions d'avoir partagé votre expérience avec BetterMe avec nous. Cordialement, L'équipe BetterMe
Posted 16 hours ago
BetterMe est une application de fitness performante ; cependant, les instructions d'entraînement sont uniquement disponibles en anglais. Le service client assure un traitement efficace des demandes de remboursement.
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Posted 1 week ago
Bonjour. Merci d'avoir laissé votre commentaire. Jusqu'à présent, notre équipe travaille à l'ajout et à l'amélioration des traductions au sein de nos services. Nous espérons que vous resterez à l'écoute des futures mises à jour. C'est toujours un plaisir de servir nos utilisateurs. Merci beaucoup ! Cordialement, l'équipe BetterMe
Posted 16 hours ago
Very quick and helpful support!
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Posted 1 week ago
Hello! Thank you for your feedback, and thank you for choosing BetterMe. Kind regards, Team BetterMe
Posted 16 hours ago
BetterMe is rated 4.4 based on 1,167 reviews