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BetterMe Reviews

4.4 Rating 1,114 Reviews
85 %
of reviewers recommend BetterMe
4.4
Based on 1,114 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Next Day
On-time Delivery
97%
Accurate And Undamaged Orders
Greater than 50%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
3.8 out of 5
Returns & Refunds
Refunds Process
Difficult
Read BetterMe Reviews

About BetterMe:

Since 2017, we have been on a mission to create a healthier world for everyone, regardless of age, sex, physical ability, or background. Our goal is to make healthy lifestyle accessible to everyone so they can achieve long-term health benefits. Recognizing the lack of Diversity, Equity, and Inclusion in the market, we strive to eliminate barriers to well-being and self-esteem.

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Email:

care@betterme.world

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BetterMe 1 star review on 19th January 2024
Becky
BetterMe 1 star review on 19th January 2024
Becky
BetterMe 1 star review on 6th November 2023
Bomba
BetterMe 5 star review on 20th October 2023
Mr Bear
BetterMe 5 star review on 18th October 2023
Anonymous
BetterMe 1 star review on 29th June 2023
Corine
BetterMe 1 star review on 29th June 2023
Corine
3
Anonymous
Anonymous  // 01/01/2019
Customer service is fabulous
Helpful Report
Posted 4 months ago
Hello, Betsy. Thank you so much for sharing your positive feedback with other users and us. Our team is very happy when our customers feel satisfied. Kind regards, team BetterMe
Posted 4 months ago
Very happy
Helpful Report
Posted 4 months ago
Hi there! Thank you for your feedback. It makes us happy to realize that you feel positive about your fitness journey with BetterMe. We hope that it will help the routine to be effective and fun. Kind regards, team BetterMe
Posted 4 months ago
Comunicare.con il servizio clienti è facile e veloce
Helpful Report
Posted 4 months ago
Ciao! Grazie per il tuo feedback e grazie per aver scelto BetterMe. Buona giornata! Cordiali saluti, Team BetterMe
Posted 4 months ago
I am very impressed by BetterMe customer service team. I subscribed to the app with the intent to use it as part of my recovery. Unfortunately, my back issues got worse before I had the opportunity to use it once. The injury required two spine procedures. I reached out to BetterMe customer support and were very understanding. The refunded my subscription. Can’t wait to heal to start exercising again. Will subscribe back for sure.
Helpful Report
Posted 4 months ago
Hello, Peter. Thank you for your feedback. We appreciate you spreading the good word about your experience with BetterMe. On our end, we would love to have you back whenever you are ready. Kind Regards, Team BetterMe
Posted 4 months ago
A very gentle way of getting back into working out again. Customer support was a pleasure to work with as well. We had a small misunderstanding at one point but they absolutely made it right!
Helpful Report
Posted 4 months ago
Hi! Thank you for the positive review! We're thrilled to hear you're enjoying the app. Thanks for choosing BetterMe! Kind regards, team BetterMe
Posted 4 months ago
Great work out plan, great customer service all throughout. Thank you for such great service!
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Posted 4 months ago
Hi there, Douglas. Thank you for the kind feedback. We are happy to know you are enjoying our app! Kind Regards, Team BetterMe
Posted 4 months ago
Good and fast customer service
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Posted 4 months ago
Hello! Thank you for your review, and thanks for choosing our app! Kind regards, Team BetterMe
Posted 4 months ago
Ok profesional y respeto
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Posted 4 months ago
¡Hola! Gracias por tus comentarios y por elegir BetterMe. Atentamente, Equipo BetterMe
Posted 4 months ago
Support is very flexible and customer oriented. They helped me fast to solve my problem. I am satisfied with that. Also I like my new fitness band!
Helpful Report
Posted 4 months ago
Hello, Sam. It is delightful to hear such positive words and it’s always a pleasure to serve our users. Many thanks! Kind Regards, Team BetterMe
Posted 4 months ago
Simple and fast response. Thank you!
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Posted 4 months ago
Hello! Thank you for your feedback, and thank you for choosing BetterMe. Have a great day! Kind regards, Team BetterMe
Posted 4 months ago
I signed up for Better me fitness training (28 days) and it was not possible for me to do the training as planned for all kinds of personal reasons. I contacted them by email and not only did I receive the most courteous and super fast response, they offered me an additional service that would help me at no extra charge. I am grateful for the understanding and I wish everyone would behave with such professionalism, patience and service at the highest level possible like I received from Better me... Thank you very much!!!
Helpful Report
Posted 4 months ago
Hello! Thank you for your kind words. It is always a pleasure to help our users. Together we are a team! We hope that our application will help you to achieve amazing results. Best Regards, Team BetterMe
Posted 4 months ago
I purchased a 28-day trial offer on the 18th of August 2023 for the sum if £19.23. I didn't use the app preferring to go to Reformer Pilates Classes. However, before I knew it SEVEN DAYS into the trial I was charged £99.99 via PayPay in a dubious transaction that I did not agree with. They are saying I purchased Coaching when I didn't. I emailed immediately to cancel my subscription and requested a full refund telling them I did not use the app. They said they would cancel and tried to get me to accept an offer. I refused saying I did not use their service and expected a refund. Doing my self-assessment tax I found they were dishonest and kept the money. SHOCKING BEHAVIOUR AND A DISHONEST COMPANY. Although past the 180-day insurance policy, PayPal, even reached out to BetterMe to request a refund for me. PayPal directed me to ACTION FRAUD UK to file a complaint. I have complained to Company House in Cyprus as the CEO STAMTIS SKIANIS has his BetterMe business registered there. SCAMMERS
Helpful Report
Posted 4 months ago
Bank marked charge as fraudulent and restricted use of the credit card. Given the Better Me reviews describing abuse of automatic billing to over charge and difficulties cancelling subscriptions, I am grateful
Helpful Report
Posted 4 months ago
Hello! Thank you for your feedback. Please kindly be informed that the information about automatic renewal for each plan is displayed before the very first payment. That is why each user has an opportunity to cancel the subscription beforehand. Please, reach us at care@betterme.world, and we will gladly assist you further. Kind Regards, BetterMe
Posted 4 months ago
I had subscribed to the advertised low price plan for around 12$ and then after it expires they never mentioned that it is gonna renew by itself charging around 65$ which is not fair. I did not want to continue after my first trial and they automatically renews it charged me that amount of money and when I sent an email they came up with the money back guarantee. Really really bad service. Never ever had this much frustration and disgusting experience with any company. If the company sees this review please come up with a fair solution because no one helping on the email.
Helpful Report
Posted 4 months ago
Hello! We appreciate that you are sharing your concerns. Before confirming your first purchase, each user manually chooses one of the offered plans. All of them are based on a subscription. This info is indicated on the same page where you choose a plan. After you confirm your payment, you receive a purchase confirmation letter with the very same details. If you do not agree to be billed for the full price, you can easily cancel the subscription before it renews. It can easily be done either from the app or by contacting our support team beforehand. As we can see, our BetterMe team already reached you via email. Please check your inbox and it would be great if you could send us a message for further assistance. Best regards, BetterMe Team
Posted 4 months ago
BEWARE of this unethical company. Maybe it is a franchise I don't know, registered in Cyprus by STAMATIS SKIANIS. I purchased a 28-day trial in August and the following monthly roll-on would cost £30.99. SEVEN DAYS from the initial start day BetterMe deducted £99.99 via Paypal. I emailed to cancel my subscription and requested a refund of £99.99 immediately. BetterMe replied but I never got my refund. Unfortunately, I had an accident and only found this out past the Paypal insurance policy. Paypal emailed him regardless to request a refund as they can see this was unwarranted. He has refused. He is a THEIF.
Helpful Report
Posted 5 months ago
DO NOT BUY this app. You will be making a donation. The 28-day challenges highlighted in all of their advertising are not included. It is a bait-and-switch app. I was on this app for less than 10 minutes but quickly realized the 28-day Challenges are NOT included and did not get the requested refund. Do not bother writing an email because you waste time and effort. They do not reply. I got an email asking if I was satisfied with my reply when I DID NOT GET A REPLY. I never write negative reviews, so taking the time to write this says a lot. IT IS A SCAM. I am spreading the word so no one else gets scammed!!
Helpful Report
Posted 5 months ago
Hello there. Thank you for leaving your comment. Please be kindly informed that we offer different pricing plans, and they include different tools within the app. We are always glad to assist our customers with any arising questions or difficulties. Our team has already reached you via email. Please check your inbox. Kind regards, team BetterMe
Posted 4 months ago
I purchased a trial offer for £20 thinking it was for a month's trial. I used the app once but SEVEN days later they took £99.99 via PAYPAL. I emailed immediately for a refund which they ignored. I tried to get through but to no avail. Other life events, I broke my hand and forgot everything, until filing my accounts. I emailed Paypal with evidence that BetterMe ignored my refund request. They still emailed the company although it was over the time limit asking them to refund me the money, However, the SCAMMERS refused saying it was over the 180 days from PayPal policy. Update: PayPal has advised me to report them to Action Fraud. UNETHICAL COMPANY beware!
Helpful Report
Posted 5 months ago
I was doing Pilates for around 6 months I had lots of aches and pains which after 4 weeks disappeared obviously due to the stretching it was absolutely amazing. I had to stop due to some bad news on my health. Needless to say my aches and pains are coming back but at the moment I don’t have a choice. But what impressed me the most I have putting off cancelling expecting a lot drama nope I emailed this morning received a message straight away all sorted. Thank you BetterMe for not making my life anymore difficult than it is at the moment 5 stars from me
Helpful Report
Posted 5 months ago
Hello! Thank you, Wendy! We appreciate you spreading the good word about your experience with BetterMe. On our end, we would love to have you back whenever you are ready. Kind Regards, Team BetterMe
Posted 5 months ago
Absolutely dreadful company to deal with. Their advertising is misleading and is designed to get you to sign up to a subscription. Then they start taking money out of your account regardless of your use. I tried saying i hadn’t signed up for this and that i hadnt even used the app due to sickness but they couldn’t care less. All they wanted wanted was to keep well over $200 just because they didnt care. No personal approach at all and rude to deal with, no empathy just money grabbing and misleading. All they wanted to do is keep quoting the T&C’s yet their advertising makes you think otherwise. Stay away from this con-artist company.
Helpful Report
Posted 5 months ago
Hi there. Thank you for taking the time to share your concerns. Please kindly note that each user is billed according to the subscription plan they choose. And to avoid any further renewals, it's necessary to cancel the subscription beforehand. The automatic renewal is a default option since all our plans are based on a subscription. To make sure, you can visit the same page where you initially applied for a trial period and check the confirmation letter that was sent to you after the first payment. As we can see, our BetterMe team successfully solved your issue. Please let us know if there is anything we can help you with. Kind regards, team BetterMe
Posted 5 months ago
Worked with me regarding pause for medical issue.
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Posted 5 months ago
Hello, Ann. Thank you for your feedback. It’s always a pleasure to serve our users. Many thanks! Kind Regards, Team BetterMe
Posted 5 months ago
BetterMe is rated 4.4 based on 1,114 reviews