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BetterMe Reviews

4.4 Rating 1,265 Reviews
86 %
of reviewers recommend BetterMe
4.4
Based on 1,265 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Next Day
On-time Delivery
98%
Accurate And Undamaged Orders
Greater than 57%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4 out of 5
Returns & Refunds
Refunds Process
Difficult
Read BetterMe Reviews

About BetterMe:

Since 2017, we have been on a mission to create a healthier world for everyone, regardless of age, sex, physical ability, or background. Our goal is to make healthy lifestyle accessible to everyone so they can achieve long-term health benefits. Recognizing the lack of Diversity, Equity, and Inclusion in the market, we strive to eliminate barriers to well-being and self-esteem.

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Email:

care@betterme.world

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BetterMe 1 star review on 19th January 2024
Becky
BetterMe 1 star review on 19th January 2024
Becky
BetterMe 1 star review on 6th November 2023
Bomba
BetterMe 5 star review on 20th October 2023
Mr Bear
BetterMe 5 star review on 18th October 2023
Anonymous
BetterMe 1 star review on 29th June 2023
Corine
BetterMe 1 star review on 29th June 2023
Corine
3
Anonymous
Anonymous  // 01/01/2019
Quick answer and great customer service!
Helpful Report
Posted 3 months ago
Hello! It is delightful to hear such positive words and it’s always a pleasure to serve our users. Many thanks! Kind Regards, Team BetterMe
Posted 3 months ago
The customer care specialist that helped me was professional. They gave me options that I did not know existed. I was very happy with the outcome.
Helpful Report
Posted 3 months ago
Hello! Thank you so much for sharing your experience with us. Our team is very happy when our customers feel satisfied. Warm regards, Team BetterMe
Posted 3 months ago
Great customer service! So professional and peony responses. That’s a rare and I appreciate it very much.
Helpful Report
Posted 3 months ago
Hello Sona! Thank you for your kind words. It is always a pleasure to help our users. Together we are a team! Best Regards, Team BetterMe
Posted 3 months ago
Customer service was quick and responsive.
Helpful Report
Posted 3 months ago
Hello! Thank you for your feedback. We appreciate you spreading the good word about your experience with BetterMe. Kind Regards, Team BetterMe
Posted 3 months ago
Betterme is a scam I signed up for a 1 month only subscription only to be hit with a renewal with no warning at almost double the first month fee. Do not subscribe! The options the provide to unsubscribe also don't work as I didn't do it via a phone app so couldn't unsubscribe! Beware
Helpful Report
Posted 3 months ago
Hello Carmen. Thank you for this comment. To avoid any confusion, we share details about automatic renewal before the first payment. This information is also included in the purchase confirmation letter. It helps users cancel the subscription before the renewal if it's needed. As we can see, our BetterMe team successfully solved your issue. Please let us know if there is anything we can help you with. Kind regards, team BetterMe
Posted 3 months ago
Still the worst most confusing not operating too small useless device ever
Helpful Report
Posted 3 months ago
Hello! Thanks for reaching out. When we receive such feedback, it's helpful to learn more details about what stands behind it. Would you be so kind as to send more details to trust@betterme.world? Our team is determined to focus on a solution and improvements. Kind Regards, Team BetterMe
Posted 3 months ago
Sehr kulant und schnell.
Helpful Report
Posted 3 months ago
Hallo! Vielen Dank für Ihr Feedback, und danke, dass Sie sich für BetterMe entschieden haben. Mit freundlichen Grüßen, Team BetterMe
Posted 3 months ago
Customer service was prompt and helpful. Thank you
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Posted 3 months ago
Hello! Thank you for taking the time to share your experience. We're thrilled to hear that our customer service was prompt and helpful! Warm regards, Team BetterMe
Posted 3 months ago
The price and program are terrific! The customer service team has been responsive to my questions. Thank you.
Helpful Report
Posted 3 months ago
Hello! Thank you for your fantastic review! We are happy to hear that you find our program valuable and that our customer service team has been helpful. Your support means a lot to us! Warm regards, Team BetterMe
Posted 3 months ago
Great service provided by the team with regards to subscription cancellation and refunds, dealt with promptly. Friendly and helpful team :)
Helpful Report
Posted 3 months ago
Hello! We’re delighted to hear that our team was able to assist you promptly with your request. Thank you for your kind words about our friendly and helpful staff. Warm regards, Team BetterMe
Posted 3 months ago
Excelente atención y soluciones. Las respuestas un poco tardías solamente.
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Posted 3 months ago
¡Hola! Gracias por tu comentario. Lamentamos la demora en responder. Es un placer escuchar palabras tan positivas y siempre es un placer servir a nuestros usuarios. ¡Muchas gracias! Atentamente, Equipo BetterMe
Posted 3 months ago
I wasn’t able to use my trial subscription due to medical issues and forgot to cancel before I was charged for a full month. Customer support refunded the entire amount quickly and pleasantly. Truly a company with ethics and compassion!
Helpful Report
Posted 3 months ago
Hello! Thank you so much for sharing your experience with us. We're happy to hear that our customer support was able to assist you promptly and with compassion. Your kind words mean the world to us. Best wishes, Team BetterMe
Posted 3 months ago
I was offered a 50% refund at first, but thankfully you understood my reasons for cancelling. Look forward to dealing with you in the future. It's refreshing to experience good customer service
Helpful Report
Posted 3 months ago
Hello! Thank you so much for your thoughtful review. We're thrilled to hear that you had a positive experience with our customer service team. Your feedback means a lot to us, and we look forward to assisting you again in the future! Best wishes, Team BetterMe
Posted 3 months ago
I’m very happy with the challenges and the coaching team. The staff are very supportive and recommend getting professional advice as I was coping with health issues. Because of the support and advice I have lost the weight I needed to and am much fitter. The eating programme means I’m ensuring I eat more nourishing food and I don’t feel hungry at all. I would recommend being involved in BetterMe as it has had a positive impact on my health and overall lifestyle. There is always help available when it is needed.
Helpful Report
Posted 3 months ago
Hello Lynda! We are so glad to hear that you've had such a positive experience with our challenges and coaching team! It's wonderful that the support has made a difference in your health journey and helped you achieve your goals. Your satisfaction with the eating program and overall lifestyle changes is truly inspiring. We're here for you every step of the way. Best regards, Team BetterMe
Posted 3 months ago
Amo esta la aplicación sus rutinas soy muy buenas efectivas y sencillas con constancia y disciplina se logra la meta, el precio es como y es más económico que pagar una membresía de algún gym, si tienes problemas con tu plan ellos lo resuelven a la brevedad lo super recomiendo 🥰👌
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Posted 3 months ago
¡Hola! ¡Nos complace escuchar tus comentarios positivos! Gracias por tomarte el tiempo de revisar la aplicación y compartir tu opinión con otros usuarios y con nosotros. ¡Estamos felices de verte en nuestra familia BetterMe! Atentamente, el equipo BetterMe
Posted 3 months ago
This review isn’t to say how I like the app, as I didn’t actually use it. What I am impressed about is the prompt and friendly assistance to reimburse me as I had thought I had cancelled my subscription. The support team had funds back into my account within a couple of hours. When things change for me (currently training for triathlon), I may give the app another go. I will most certainly be recommending the app to friends who are looking for an app like this.
Helpful Report
Posted 3 months ago
Hello! Thank you for sharing your experience with our support team. We’re thrilled to hear that you received prompt assistance and a swift resolution! We completely understand your situation and would love to welcome you back to the app whenever you're ready. Your willingness to recommend us to friends means a lot to us. Best wishes, Team BetterMe
Posted 3 months ago
Super Service. Vielen Dank für die zügige Umsetzung meiner Wünsche bezüglich der Nutzung der App etc.
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Posted 3 months ago
Hallo! Es ist wunderbar, so positive Worte zu hören und es ist immer eine Freude, unseren Benutzern zu helfen. Vielen Dank! Mit freundlichen Grüßen, Team BetterMe
Posted 3 months ago
customer service is very friendly, patient, understanding, fast with their replies and enganged to find a solution for their customers (very likely they are not located in Germany, haha)
Helpful Report
Posted 3 months ago
Hello Sabrina! We truly appreciate your kind words about our customer service team! It's fantastic to hear that you found our support friendly and quick to assist. We're here to ensure every customer feels valued and understood. If you ever need anything in the future, don’t hesitate to reach out. Warm regards, Team BetterMe
Posted 3 months ago
Replied to my request for a refund fast. Thank-you
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Posted 3 months ago
Hello! Thank you, Carol! We appreciate you spreading the good word about your experience with BetterMe. Kind Regards, Team BetterMe
Posted 3 months ago
Love the app just couldn't afford and Fitbit I to my plans at the moment but customer service was the best. They understood my situation and worked with and even offered other services. I give the team a HIGH FIVE for their effort and support.
Helpful Report
Posted 3 months ago
Hello! Thank you so much for your wonderful review! We're happy that our customer service team could support you and help find a solution that works for you. It's our goal to ensure that everyone feels valued and understood. Warm regards, Team BetterMe
Posted 3 months ago
BetterMe is rated 4.4 based on 1,265 reviews